What's new

Revolutionize your workforce management

Introducing Aspect Workforce Experience (WFX) - Your all-in-one solution for modern workforce management, now available across the US!

Empower your administrators

Take control with seamless WFM integration, streamlined user management, and powerful administrative tools. Manage your team seamlessly with our user-friendly invitation system and flexible settings.

Transform schedule management

Experience scheduling reimagined with dynamic views, drag-and-drop functionality, and real-time staffing insights. Our intelligent system lets you:

• ✨ View and manage schedules with unprecedented flexibility
• 📊 Make data-driven decisions with instant staffing overlays
• 🔄 Handle bulk schedule changes efficiently
• ⚡ Create and apply smart schedule preferences

Stay connected, stay informed

Never miss a beat with our comprehensive notification system. Get real-time alerts, track request statuses, and maintain clear communication channels across your organization.

AI-powered intelligence

Make smarter scheduling decisions with our cutting-edge predictive analytics. Our approval prediction system helps optimize scheduling requests, saving time and improving satisfaction across your workforce.

Changelog

Integration

• Request integration with existing information and data from WFM

Admin management

• Send registration invites to other Admins or Employees.
• Resend invites.
• Filter a large list of employees.
• View invite statuses.
• Remove users.
• Request integration with WFM.
• Edit time zone and time format.

Schedule management

• View schedule by day, week, or month.
• Easily view and edit schedule activities.
• Use drag and drop when creating or editing a new activity request.
• Compare the original activity against the requested activity side-by-side (represented by a dotted-line visual display).
• View staffing availability and group or team balances using overlays.
• View available work slots and time off balances when hovering over a segment (This includes extra time and OT).
• Submit multiple schedule change requests at once.
• Allow for partial approval (by day) when submitting multiple schedule requests.
• Add comment when submitting request.
• Create, apply, edit or delete a schedule preference.
• Add a preference for Shifts, Activities, or Repeating Activities.
• Generate new activity requests by applying a schedule preference, and then compare the difference to their actual schedule.
• Submit multiple activity requests (in bulk) that are generated from a schedule preference.

Notifications

• Receive real-time alerts for schedule updates.
• View all notifications in one place.
• View decision notification with explanation.
• Reply to decision notifications.
• Multiselect and mark as Read or Unread.
• Track the status of a request.
• Schedule preview.

Predictive analytics

• Use Approval Prediction to see if a request will be approved or not based on real-time staffing balance data.
• View suggestions for low-probability requests.

Aspect WorkforceOS v.24.1 is now available

Introducing call volume forecasting capabilities along with improvements to intraday timelines, staffing constraints, and automatic re-forecasting. Enhance your operations with powerful updates developed to streamline processes and enable data-driven decision making across your workforce.

Changelog: Schedule management

New Features

Call volume forecasting using historical data and supplied external factors.

Improvements‍

• Enhanced Workflow Management with Net Staff
• Bulk End Date Setting for Employee Skills
• Automatic Re-forecast in IDP - introduces a configurable and optional AutoRun job that mirrors the existing 'difference between actual and forecast' functionality found in the Re-forecast option.
• An option for Trial Schedule Intraday Timeline is now available, allowing our Workforce Analysts to visually see the impact to scheduled offline time and breaks and lunch schedules, prior to schedules being published.
• Min/Max Staffing Constraints for Target Staff Calculation
• Enhanced Data Copy/Paste Functionality in RD Access
• The Employee Seniority field in WEM has been updated to eliminate its status as a required field.
• The segment request interface has been updated to improve user experience by automatically selecting the "All Day" box by default.

Fixed

The memo icon has been reintroduced to the WEM segment view for WFM Web Users.

We’re excited to announce the launch of Aspect WorkforceOS v24—a powerful new update designed to help your organization work smarter, faster, and more efficiently than ever before. Built with your feedback in mind, v24 introduces features that deliver real business impact, enabling you to make data-driven decisions, enhance collaboration, and optimize your workforce operations with ease.

Commitment to innovation through rebranding

The return of the Aspect brand reflects our dedication to continuous innovation while leveraging rich heritage and industry experience. It’s more than just a visual change—it reinforces our promise to provide the future-ready solutions you need to stay ahead in a rapidly evolving workforce management landscape.

Empowerment through customization

With new features that allow administrators to configure KPIs independently, v24 puts you in control. No need for external support—set up and track the performance metrics that matter most to your business, empowering faster decision-making and more effective performance management.

Enhanced quality management for better business outcomes

v24 introduces advanced failure conditions that offer more precise evaluations within your quality management processes. These enhanced features ensure that your quality standards are not only met but easily adaptable.

New security features for greater protection

As part of our ongoing commitment to improving our security posture, WorkforceOS™ v24 introduces several enhancements. These security enhancements include the replacement of older technologies and the implementation of more sophisticated encryption keys to ensure your data is effectively protected against evolving threats.

Seamless integration and data management

Our new integrations with UJET and Twilio improve communication channels and data synchronization, boosting agent productivity and enhancing customer satisfaction. These seamless integrations help your team deliver a better customer experience while maintaining efficiency and reliability across your operations.

WorkforceOS™ v24 isn’t just a product update

It’s a powerful change that empowers your team to work smarter and keep your business running efficiently. Whether you’re focused on performance optimization, quality management, or improving customer service through better integrations, v24 delivers the flexibility and innovation your business needs to succeed.