Training Services

Solutions
- Customer Engagement Center
  Aspect Via - the most complete customer engagement center in the cloud
  Call Center
  Inbound ACD, outbound dialing, email, SMS, chat, social, omni-channel solutions with CRM integration
  Self-Service
  IVR, Chatbots, Interactive Text Response (ITR), digital self-service with seamless transfer to agent
  Workforce Optimization
  WFM, quality and performance management, back office optimization, analytics
  Cloud Infrastructure
  Contact center, WFO and IVR cloud, hybrid and managed services options
  See All Products
Industries
- - Financial Services
  - Healthcare Providers
  - Healthcare Payers
  - Retail
  - Utilities
  - Telecommunications
  - Transportation
  - Travel and Hospitality
  - Education
  - Government
Professional Services
- Scope of Offerings
  Contact center, CRM, collaboration, digital, analytics and training services overview
  Performance Improvement
  Roadmaps for Operations Excellence, Product & Technology, and Customer Care
  Integration Services
  Maximize contact center investments across the enterprise
  Implementation and Optimization
  A methodology and management framework for achieving goals on time and budget
  
  Digital Solutions
  Creating, managing and maximizing customer relationships and experiences through digital strategies, channels and technologies
  Experience First Methodology
  Deliver seamless, informed interactions across every touch point
  Industry Expertise
  Experience is KEY
Customers
- Support Services
  Customer care, investment protection for mission-critical solutions
  Customer Care Login
  Enter credentials or click ‘register’ to get started
  Aspect Community
  Aspect users, partners share ideas, best practices
  
  Training
  On-demand training, online or classroom
  ASUGA
  The Aspect Software User Group Association
Partners
- AspectPro Channel and Partner Program
  Partner benefits, requirements and resource listings
  Technical Alliance Partner Program
  Guidelines for integrating 3rd party technologies with Aspect products for custom solutions
  Microsoft Alliance
  Microsoft and Aspect technologies combine for enriched enterprise solutions
  
  Find a Partner
  Directory of trusted Aspect channel, technology and independent software vendor partners around the world
  Channel Partner Community
  Enter credentials or request access
  Aspect Via Referral Program
  Join the Aspect referral program, submit leads, receive reward
Developers
- Developer Resources
  A full set of our tools and platforms designed with developers in mind
  Tools
  Discover graphical and easy-to-use tools that make self-service application development easier
  Platforms
  Try our robust platforms for IVR and self-service application lifecycle management
  
  APIs
  Automate background processes and integrate voice and video chat with Aspect APIs
  Free Downloads
  Download Aspect CXP and Aspect Prophecy, sign up for Evolution
More
- - Professional Services
  - Scope of Offerings
  - Performance Improvement
  - Integration SERVICES
  - Implementation and Optimization
  - Digital Solutions
  - Experience First Methodology
  - Industry Expertise
  - Customers
  - Support Services
  - Customer Care Login
  - Aspect Community
  - Training
  - ASUGA
  - Partners
  - AspectPro Channel and Partner Program
  - Technical Alliance Partner Program
  - Microsoft Alliance
  - Find a Partner
  - Channel Partner Community
  - Aspect Via Referral Program
  - Developers
  - Developer Resources
  - Tools
  - Platforms
  - APIs
  - Free Downloads

The backbone to any successful business is its strong educational pillars. Studies show training can increase retention of existing employees by as much as 70 percent. Constant training keeps employees up-to-date with new technology and best practices, which ultimately improves customer satisfaction.

With our full range of online, classroom and computer-based courses, Aspect will ensure your company always has easy access to the training you need. We are here where the rubber meets the road.

Aspect Active Learning Portal

Aspect Active Learning is a subscription service that provides continuous access to all education classes and resources. Such as:

Course Catalog
Class Schedules
Transcripts
Surveys

Active Learning Customer Login

This Link connects you to Aspect^® Customer Care, our online resources and expert support.

Active Learning Partner Login

This link allows access to documentation, training and more.

Register

Do you need to login Active Learning? Register for your personal ID to gain access. Get ID.

Training Locations

Aspect offers training locations around the world View locations.

Product Documentation

Find documentation relevant to your products and roles.

Note: A user login is required to see all documentation.

Getting Started with Active Learning

Access the Guided Active Learning Walkthrough. Watch video.

Questions about our contact center solution training offerings? Call our Aspect Education Services team at 1-800-999-4455, option 4.

Aspect Oracle Certified Courses are taught by skilled instructors who’ve managed Oracle systems in the real world. That means your IT professionals and developers will learn the most useful and up-to-date techniques.

As your partner, Aspect can help you manage your comprehensive training programs, assist in developing curricula and even assist in marketing your initiatives to your company.

Choose public, private and custom courses delivered at our Oracle training centers or at your site
Enjoy the convenience of our mobile classroom environments
Join free workshops, webinars and seminars that provide early insight to emerging Oracle technologies
Purchase flexible learning credits in bulk and track usage through an extranet site
Get significant training discounts when you purchase at higher volumes

Questions about our Oracle certified training? Call our Aspect Oracle Education Services team at 1-866-784-5649.

Oracle Course Offerings