Training

OVERVIEW

A truly wise investment.

Great training can do much more than get new people up to speed quickly. Studies show that it can increase your retention of existing employees by as much as 70 percent. With staff salaries often totaling over 30 percent of contact center budgets, this can have a big impact on your bottom line. Regular training also keeps employees up-to-date with new technology and best practices, which ultimately improves customer satisfaction. With a full range of online, classroom and computer-based courses, Aspect will ensure your company always has easy access to the training you need.

Capabilities Highlights

Holistic approach

Aspect helps you simply coordinate training across multiple platforms and locations. You’ll get a single delivery provider who will put together schedules and curriculums to match all your needs.

  

Maximum ROI

Our training programs deliver measurable results for your company – reducing costly call center staff turnover and boosting bottom line revenues by keeping administrators highly productive, engaged with customers and informed of best practices.

Flexible delivery

Aspect allows you to choose a training delivery option that perfectly meets your objectives and flows with the rhythm of your business. Select from on-demand, virtual instructor-led and traditional classroom environments.

  

Tailored training

When it comes to training, one size doesn’t fit all. Aspect helps you create customized training curriculum that perfectly aligns with your mission, values and goals.

  

TO LEARN MORE

Options for Information on Course Offerings

1) Contact center solutions training class information is available in our Aspect Active Learning Training Center, or call 1-800-999-4455, option 4.
2) Oracle training class information is available at www.aspect.com/oracle-training or, if you wish to speak with someone, call 866-784-5649.
3) Use the form below to email the preferred method and day/time for us to contact you.

EMAIL US

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