AMC Technology is a global leader in Contact Center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities. Founded in 1995, AMC Technology powers Contact Centers and customer interactions through its certiﬁed platform DaVinci, the industry’s first cloud frameworks with pre-built integration apps. AMC believes in enabling Contact Centers with a single pane of glass agent experience across best of breed channels to more effectively manage their customer relationships, deliver superior levels of customer service and improve productivity.
CRM + Computer Telephony integrationCountries:
AudioCodes designs, develops and markets Voice over Packet media gateway technologies and systems for converged networks. AudioCodes' product offering includes media gateway and media server platforms for packet networks in the wireline, wireless, broadband access and media server markets.
CallMiner is the leading developer of speech analytics solutions that deliver near real-time customer intelligence from recorded conversations. With the knowledge of why customers are calling and how calls are handled, CallMiner enables companies to improve customer service, enhance agent quality, increase sales and impact marketing effectiveness.
ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Form Capture, Surveys, Landing Pages, Nurture Marketing, Subscription Management, Campaign Tracking and more, ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.
ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM
Comsys is a software integrator specializing in the omnichannel contact center vertical. Comsys designs solutions and applications that extend the capabilities of Aspect’s product line and help companies to improve their customer engagement infrastructure.
As a voice-over studio, we offer the translations and professional voices for IVR prompts, PBX, ACD announcements, queue messaging and whispers. We can even provide Audio-on-Hold in multiple languages. The part that Aspect clients like about us is: Our turnaround times, flexibility, and our pricing. We work when you need us, on time, on budget and with a sense of urgency. Digital Base will work one on one with you to figure out your persona, scripting and proper format to ensure your project is delivered on time.
Value Added Reseller Expertise:
In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centers of all sizes.
Give callers the option to receive a call-back when hold times are too long. Let them “press 1 to get a call-back from the next agent”.
- Integrates Easily: Hooks into your existing call center infrastructure. All of your business processes remain the same.
- Improves the Customer Experience: Give customers back what they value the most – their time. Let them schedule a call-back when hold times are too long.
- Reduces Cost-per-Call: Realize lower handle times, abandon rates and telco costs.
Offer a Call-Back to Customers who are Waiting on Hold
IBM is the world's largest information technology company, dedicated to helping businesses innovate.
Inova Solutions is a leading innovator of real-time information solutions with more than 25 years of data management and information delivery expertise. Inova LightLink® collects, analyzes and reports critical real-time call center metrics from Aspect® Unified IP®, and displays call center stats on LED wallboards, LCD digital signage, web-based dashboards and agent desktops.
IQ Services offers a unique approach to contact center testing and monitoring services; it creates Virtual Customer® test traffic to access communications technology from the outside-in, providing reliable performance metrics from an end-user perspective. These insights give companies confidence their contact center solutions can deliver the best customer service experience possible.