Overview

This directory helps you find Aspect channel, technology and independent software vendor partners around the world. These partners are a valuable part of the Aspect global community, allowing you to work directly with us or through a trusted partner who might have a more convenient local presence, more specialized subject-matter or a technical expertise.

Channel Partners

Aspect Channel Partners include value-added resellers, managed service providers, cloud vendors, systems integrators and consulting firms. We connect you with the best providers in the industry which represent a wide variety of technologies designed to augment and refine your contact center, and workforce management capabilities tailored to your particular business needs.

Technology Partner

Our Technology Partners integrate their specialized technology with our products to provide added value for you, our mutual customer. You have the confidence and comfort of knowing that solutions created by our technology partners are released as Aspect products and work with your current system to improve your customer service operations and practices.

Independent Software Vendor (ISV) Partner

The ISV Partner Program connects you with Microsoft certified ISVs to help you design, build and deploy applications that best meet your customer contact strategies and objectives. Combining Aspect and Microsoft technologies puts your company ahead of the competition and enables a broader range of solutions that can make your business more effective and efficient.



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AMC Technology

AMC Technology

AMC Technology is a global leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise. AMC's Contact Canvas™ product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers and mobile staff. Our products are compliance tested by our partners and allow businesses to more effectively manage all types of customer relations while delivering superior levels of customer service and improving productivity.


Expertise: CRM + Computer Telephony integration
Countries: All

 

15521 Midlothian Turnpike, Suite 301
Midlothian, VA 23113
Phone: (800) 390-4866
Web: http://www.amctechnology.com/
Email: aspectintegration@amctechnology.com

 

AudioCodes

AudioCodes

AudioCodes designs, develops and markets Voice over Packet media gateway technologies and systems for converged networks. AudioCodes' product offering includes media gateway and media server platforms for packet networks in the wireline, wireless, broadband access and media server markets.


Partner Category: OEM

 

27 World's Fair Drive
Somerset, NJ 08873
Phone: 888-586-4743
Web: http://www.audiocodes.com/

 

CallMiner

CallMiner

CallMiner is the leading developer of speech analytics solutions that deliver near real-time customer intelligence from recorded conversations. With the knowledge of why customers are calling and how calls are handled, CallMiner enables companies to improve customer service, enhance agent quality, increase sales and impact marketing effectiveness.


Partner Category: OEM
Countries: United States

 

200 West Street
Waltham, MA 02451
Phone: (781) 547-5690
Web: http://www.callminer.com/

 

ClickDimensions

ClickDimensions

ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Form Capture, Surveys, Landing Pages, Nurture Marketing, Subscription Management, Campaign Tracking and more, ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.


Partner Category: OEM
Expertise: ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM

 

One Dunwoody Park, Suite 200
Atlanta, GA 30338
Phone: 1 (888) 214-4228
Web: http://www.clickdimensions.com/
Email: sales@clickdimensions.com

 

ComSys

ComSys

ComSys, founded in 1989, provides Unified Communication Solutions, Information System Integration and related services, for Interaction Management and Performance Optimization. By developing a CRM multichannel connector platform for integrating Aspect’s Unified IP with leading CRMs, - like Siebel, SAP, PeopleSoft and Salesforce - ComSys offers a high-end solution which reflects the company’s vision to design and deliver information technology systems that automate and streamline operations and facilitate strategic decision making. ComSys supports clients globally in addition to those in the European Union Member States, Turkey and Serbia.


Partner Category: OEM

 

227 Kifissias Avenue
Kifissia, Greece 14561
Phone: +30 210 9241486
Web: http://www.comsys.gr/
Email: info@comsys.gr

 

Fonolo

Fonolo

In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centers of all sizes.

Give callers the option to receive a call-back when hold times are too long. Let them “press 1 to get a call-back from the next agent”.

  • Integrates Easily: Hooks into your existing call center infrastructure. All of your business processes remain the same.
  • Improves the Customer Experience: Give customers back what they value the most – their time. Let them schedule a call-back when hold times are too long.
  • Reduces Cost-per-Call: Realize lower handle times, abandon rates and telco costs.

Partner Category: Reseller
Expertise: Offer a Call-Back to Customers who are Waiting on Hold

 

688 Richmond St. West, Suite 204
Toronto, ON, CANADA M6J 1C5
Phone: 1.855.366.2500
Web: https://fonolo.com/
Email: shai@fonolo.com

 

IBM

IBM

IBM is the world's largest information technology company, dedicated to helping businesses innovate.


Partner Category: OEM

 

1 New Orchard Road
Armonk, New York 10504-1722
Phone: 914-499-1900
Web: http://www.ibm.com/

 

Inova Solutions

Inova Solutions

Inova Solutions is a leading innovator of real-time information solutions with more than 25 years of data management and information delivery expertise. Inova LightLink® collects, analyzes and reports critical real-time call center metrics from Aspect® Unified IP®, and displays call center stats on LED wallboards, LCD digital signage, web-based dashboards and agent desktops. 


Countries: Global

 

110 Avon Street
Charlottesville, VA 22902
Phone: 800 637 1077
Web: http://www.inovasolutions.com/

 

Intradiem

Intradiem

Intradiem provides patented intraday automation solutions for multi-channel contact centers, enabling an invincible customer experience with a real-time workforce for clients throughout North America, Europe, the Caribbean and Latin America, and Africa.


Countries: Global

 

Mansell Two, 3650 Mansell Road, Suite 500
Alpharetta, GA 30022
Phone: 888-566-9457
Web: http://www.intradiem.com/

 

IQ Services

IQ Services

IQ Services offers a unique approach to contact center testing and monitoring services; it creates Virtual Customer® test traffic to access communications technology from the outside-in, providing reliable performance metrics from an end-user perspective. These insights give companies confidence their contact center solutions can deliver the best customer service experience possible.


Partner Category: OEM

 

6601 Lyndale Ave. S
Minneapolis, MN 55423
Phone: 612-243-6700
Web: http://www.iq-services.com/
Email: info@iq-services.com

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