Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: European Union
In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centers of all sizes.
Give callers the option to receive a call-back when hold times are too long. Let them “press 1 to get a call-back from the next agent”.
- Integrates Easily: Hooks into your existing call center infrastructure. All of your business processes remain the same.
- Improves the Customer Experience: Give customers back what they value the most – their time. Let them schedule a call-back when hold times are too long.
- Reduces Cost-per-Call: Realize lower handle times, abandon rates and telco costs.
Partner Category: Reseller
Expertise: Offer a Call-Back to Customers who are Waiting on Hold
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: Republic of China, People's Republic of China
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: Cyprus
Partner Category: Value Added Reseller/Hosting Partner
Expertise: Interaction Management, Workforce Optimization and Self Service
Countries: India and Middle East
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: India
IBM is the world's largest information technology company, dedicated to helping businesses innovate.
Partner Category: OEM
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: Brazil
Partner Category: Cloud Value Added Reseller/Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: Europe and Africa