As a voice-over studio, we offer the translations and professional voices for IVR prompts, PBX, ACD announcements, queue messaging and whispers. We can even provide Audio-on-Hold in multiple languages. The part that Aspect clients like about us is: Our turnaround times, flexibility, and our pricing. We work when you need us, on time, on budget and with a sense of urgency. Digital Base will work one on one with you to figure out your persona, scripting and proper format to ensure your project is delivered on time.
Partner Category: Value Added Reseller
Expertise: Interaction Management
Countries: United States
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: Republic of Sri Lanka, Republic of Maldives
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: Chile
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: Republic of Korea
IL-HONG B/D 3 - 6th Floor 1543-1, Seocho-dong, Seocho-gu
Seoul, Korea 137-070
Phone: + 82 2 3415 8321
Web: http://www.ecstel.co.kr/
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: People's Republic of China, Including Hong Kong
Unit C, 19th Floor, World Tech Centre, 95 How Ming Street
Kwun Tong, Kowloon, HK
Phone: +852 2877 0668
Web: http://fdsnetworks.com/
Partner Category: Value Added Reseller
Expertise: Interaction Management, Workforce Optimization
Countries: European Union
In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centers of all sizes.
Give callers the option to receive a call-back when hold times are too long. Let them “press 1 to get a call-back from the next agent”.
- Integrates Easily: Hooks into your existing call center infrastructure. All of your business processes remain the same.
- Improves the Customer Experience: Give customers back what they value the most – their time. Let them schedule a call-back when hold times are too long.
- Reduces Cost-per-Call: Realize lower handle times, abandon rates and telco costs.
Partner Category: Reseller
Expertise: Offer a Call-Back to Customers who are Waiting on Hold