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Aspect + Cresta partner to power workforce planning with agentic AI
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2024
A year of wins, innovation, and big plans for the future
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Why more contact centers choose Aspect over Verint

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
Get a demo

The smarter alternative to Verint

Streamline your workflows, strengthen compliance, and empower your agents — all in one powerful WFM platform.

  • Unified depth in one platform

    Centralize WFM, QM, and omnichannel management in one platform. Cut costly add-ons and streamline performance across all channels.

  • Enterprise compliance built in

    Protect your operations with built-in HIPAA, PCI, GDPR, and SOC 2 support. Stay audit-ready and secure without the need for complex integrations.

  • Actionable, agent-centric analytics

    Use real-time speech, text, and desktop analytics to guide scheduling, QA, and coaching — turning insights into performance.

See How we Stack Up

Get a demo
Capability
Omnichannel coverage ?
Voice, digital, outbound, back office (native)
Scheduling/forecasting ?
AI-driven, multi-skill, what-if scenario & intraday
Compliance ?
HIPAA, PCI, GDPR, SOC2 (native)
Integrations & data ?
Open APIs; CRM, HRIS, CCaaS, QM
Analytics & QA ?
Native, real-time analytics; speech/text/desktop + AI QA
Mobile/self-service ?
Mobile-first app; agent self-service experience
Price/TCO ?
Transparent, flexible
Capability
Omnichannel coverage ?
Digital + voice; advanced capabilities require additional integration
Scheduling/forecasting ?
AI forecasting; long-term & intraday
Compliance ?
GDPR, HIPAA, PCI (varies by module)
Integrations & data ?
APIs; ACD/CRM/HR integrations
Analytics & QA ?
Real-time analytics; Data Insights Bot; advanced analytics may require add-ons
Mobile/self-service ?
Employee self-service app/portal
Price/TCO ?
Modular; can require add-ons, impacting long-term TCO
Capability
Get a demo
Omnichannel coverage ?
Voice, digital, outbound, back office (native)
Digital + voice; advanced capabilities require additional integration
Scheduling/forecasting ?
AI-driven, multi-skill, what-if scenario & intraday
AI forecasting; long-term & intraday
Compliance ?
HIPAA, PCI, GDPR, SOC2 (native)
GDPR, HIPAA, PCI (varies by module)
Integrations & data ?
Open APIs; CRM, HRIS, CCaaS, QM
APIs; ACD/CRM/HR integrations
Analytics & QA ?
Native, real-time analytics; speech/text/desktop + AI QA
Real-time analytics; Data Insights Bot; advanced analytics may require add-ons
Mobile/self-service ?
Mobile-first app; agent self-service experience
Employee self-service app/portal
Price/TCO ?
Transparent, flexible
Modular; can require add-ons, impacting long-term TCO
Book a demo
I consider Aspect workforce planning as the benchmark for all other workforce planning. The forecasting and scheduling tools, plus intraday management are far superior to any other company.
Jason H.
Manager, WFM and Business Analysis
A G2 Leader trusted by global enterprises

Your WEM, working as one

Cut tool friction across voice, digital, outbound, and back office with WFM, QM, and analytics connected through supported integrations and pre-built connectors.

Combine analytics and coaching in real time

Get a complete view of performance with analytics, QA, and coaching in one workflow. Teams can act on insights and drive continuous improvement across channels.

Get responsive, expert support

Work with a dedicated support team that understands your business and solves issues quickly so your teams stay productive.

Book a demo
Testimonials

Real voices from contact 
centers like yours

One Stop Platform for optimized staffing and automated tasks!!!
Parnab D.
Manager-HRBP
User friendly tool for everyone who is working as a scheduler, real time analyst and forecaster.
Praveen P.
Scheduler; Forecaster
Its easy to learn, good features, accurate no's.
Rakesh BB
WFM Manager

FAQs

  • Is Aspect the right Verint WFM alternative for enterprise contact centers?
  • How does Verint pricing compare to Aspect’s TCO?
  • How does Aspect’s scheduling software compare to Verint for intraday management?
  • Does Aspect support Verint cloud-style deployments?
  • Does vendor stability matter when choosing a Verint alternative?
  • Why choose Aspect as a Verint alternative?

See why Leading Contact Centers Choose Aspect

Achieve optimal business outcomes with a workforce management software designed for intelligent solutions to complex business challenges.

What to expect from a hands-on demo:

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
Loved by teams at

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