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In this installment of Ask Aspect, Tina Ghanem, Director of Product, discusses Aspect’s shift to a product-led strategy, the importance of user-centric design, and how Workforce Experience (WFX) is revolutionizing workforce management through AI and automation.

Discover the key differences between standalone and bundled Workforce Engagement Management (WEM) solutions, and learn how to choose the right fit for your business based on functionality, integration, and scalability.

Aspect Workforce Cloud protects against modern cyberthreats by providing enterprise-scale security, ensuring compliance, and safeguarding workforce management systems with advanced threat monitoring and automation.

Explore 10 reasons to embrace cloud-based workforce management, from cost savings and security to seamless updates and enhanced WFM features.

Discover 5 essential steps to transition to a cloud-based WEM solution, enhancing security, scalability, and innovation in your contact center operations.

Balancing soft workplace culture (perks, creativity, and camaraderie) with hard culture (structure, accountability, and discipline) is the key to fostering true innovation and driving impactful results.

In this Ask Aspect, we chat with Shawn McCormick, Lead Product Manager, on workforce management tools, the benefits of a unified platform, and the evolving role of AI in workforce technology.

Compared to competitors, Aspect offers a superior workforce management solution with innovative, flexible, and scalable tools that provide advanced forecasting, automation, and seamless integration, ensuring businesses of all sizes achieve efficiency, compliance, and long-term growth.

The Company is a global media and technology company. From the connectivity and platforms they provide, to the content and experiences they create, they reach hundreds of millions of customers, viewers and guests worldwide. With over 180,000 employees, including approximately 55,000 contact center agents, their WFM needs are one of the most expansive in the world.

Discover how Asurion's innovative use of Aspect technology solutions transformed their contact center operations, boosting employee engagement, reducing absenteeism, and improving customer service.

Discover how BC Services, a prominent accounts receivable management company, transformed its call center operations using innovative game mechanics.

Discover how RCN improved agent performance, enhanced customer experiences, and achieved remarkable gains in customer satisfaction through advanced analytics and quality monitoring.