This quarter, Aspect delivers AI-driven forecasting, a more streamlined and inclusive user experience for both admins and employees, global availability for new features and developer tools, and powerful updates across Workforce, League, Quality, and Performance—accelerating workflows, strengthening integrations, and helping teams act with confidence.
What this release delivers
Smarter forecasting, less work
Forecasting just got easier with AI that automatically generates four-week call volume forecasts daily, giving you up-to-date, accurate predictions without manual setup.
Why it matters:
- Always-current forecasts that adapt to changing demand
- Analysts save time; leaders gain agility
- Decisions backed by data, not guesswork
📈 Experience AI forecasting for yourself
Global expansion
This release expands the Cloud Workforce experience and Developer Portal to Canada, the UK, and Europe, enabling compliant, consistent operations worldwide.
- GDPR-aligned data practices and regional formatting
- Expanded APIs and new HRIS & Payroll Data Connect integrations
Employee Performance Hub
Employees now see their metrics, goals, and progress at a glance. Detailed weekly views link directly from the dashboard, turning feedback into actionable growth.
🚀 Take a tour of the Employee Performance Hub
Faster, smoother workflows across the suite
v25 delivers efficiency and accessibility improvements across Workforce, League, Quality, and Performance:
- Expanded APIs for recording control and evaluation data
- Streamlined admin functions like bulk updates and clearer messaging
- Better planning with external-factor forecasting and trial intraday schedules
Moving toward smarter workforce management with Aspect Intelligence™️
With this release, we’re taking another step toward Aspect Intelligence™—a growing framework for turning workforce data into real-world intelligence. Built to evolve with each release, it helps teams work smarter and act with confidence, blending data-driven insight with the human understanding that keeps organizations adaptable.
Guided by principles:
- Human-centered intelligence
- Practical innovation
- Compliance-first design
- Transparency and trust
👉 Read more about our commitment to responsible AI
Take the lead now and see how responsible AI drives smarter decisions, faster results, and measurable impact across your organization.
