This release makes forecasting and schedule editing faster to understand and easier to use, with a new side-by-side forecast comparison view, expanded access for regular users to view and edit schedules, and a more guided editing experience that reduces misclicks and pre-fills more accurate activity times, plus overall performance improvements and minor fixes.
Changelog
- NEW: Forecast comparison
- Compares AI volume forecasts, classic volume, staffing, workload forecasts, and actual volume side-by-side.
- Delivers a visual overlay with clear differentiation between data series.
- NEW: 10-week Horizon Volume Forecast
- Autogenerated volume forecasts from the AI microservice will now forecast and display 10 weeks into the future.
- NEW: WFM profile permissions for Regular users are now applied in the New Experience.
- Regular users can now view and edit team or agent’s schedules.
- IMPROVED: Schedule editing
- Increased spacing between activities so agents can accurately select time slots on any device without repeated misclicks.
- Now pre-fills activity times to shift boundaries, common break patterns, or the next available slot, rather than an arbitrary "current time + 1 hour."
- IMPROVED: Performance Improvements.
- FIXED: Minor bug fixes.
