Date: 8/20/2013, Phoenix, Arizona
- Recognized for leading innovation in personalization and location-based services
- Expanded multichannel and mobile capabilities return Voxeo to the leaderboard in the Speech Self-Service Suite
Voxeo, the leading provider of Unlocked CommunicationsTM solutions, and now an Aspect company, today announced that it has been named the winner of Speech Technology Magazine’s Market Leader award in the Speech Self-Service Suite. The Self-Service Suite recognizes vendors with exceptional inbound and outbound interactive voice response (IVR) platforms or product suites for the design, testing, tuning, and launch of a voice user interface.
Voxeo was selected a category winner after pulling down an industry-leading score in depth of functionality and impressive scores in the ability to customize, ability to integrate, customer satisfaction, and in its variety of delivery methods.
"Voxeo leads the industry in innovation. It was among the first to provide personalization but really broke the mold by incorporating location-based services into its platform, making it easier, safer, and more convenient than ever for mobile customers to access information and services,” said Dick Bucci, president and principal analyst, Pelorus Associates. “Adding to the enhancements, the company revamped its CXP platform with expanded multichannel and mobile capabilities.”
“Consumers today are always-on and always connected to their mobile devices. They want to decide when, where and how they communicate with the companies they do business with. Self-service enables consumers to have a positive customer experience while gaining access to the information they need in a manner that is convenient for them,” says John Amein, vice president of project management at Aspect. “We are honored to receive the Speech Technology Magazine's 2013 Speech Self Service Winner award. This award validates that Voxeo is delivering on its vision of making it easy to engage with customers anywhere, anytime, and with any channel. Our partnership with Aspect will further our abilities to deliver on this mission.”
Voxeo, an Aspect company, removes the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving–fueled by an obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.