TMC names Aspect Software’s Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner

Date: 7/25/2017, Phoenix, Arizona

  • The Communications Solutions Product of the Year Award honors exceptional products and services
  • TMC recognizes Aspect Via™ Enterprise, Aspect’s Customer Engagement Solution, for its innovation and excellence

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has awarded Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award. The Communications Solutions Product of the Year Award is one of TMC’s most coveted awards, recognizing exceptional products and services.

“Being recognized by TMC as a Communications Solutions Product of the Year is validation that Aspect Via is accelerating the way in which companies can fully leverage interaction management, self-service and workforce optimization capabilities in the cloud to deliver truly differentiated customer experiences,” said Jim Freeze, Chief Marketing Officer at Aspect Software. “Aspect Via Enterprise’s all-in-one cloud capabilities empower contact center agents through personalized interfaces, and engages customers by allowing them to use the channels they prefer while providing robust tools to help optimize the quality and efficiency of the workforce.”

Aspect Via Enterprise represents another step forward in delivering new features through the cloud. Aspect Via Enterprise provides customers with the latest enhancements to meet and exceed the rapidly changing demands of today’s digital-first consumer and the heightened drive for faster time-to-value.

TMC recognized Aspect Via™ Enterprise for its ability to deliver world-class capabilities covering all the customer service essentials from modern self-service, omni-channel live agent assistance, and proactive outreach to agent empowerment, people and process optimization to reporting and analytics.

“Congratulations to Aspect Software for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Aspect Via Enterprise is truly an innovative product and is amongst the best solutions brought to market in the past twelve months to facilitate business-transforming voice, data and video communications. I look forward to continued excellence from Aspect Software in 2018 and beyond.”

To learn more about Aspect Via Enterprise, click here.

About Aspect

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.

For more information about TMC, visit www.tmcnet.com.

 

For more information, please contact:
Tim Dreyer
Aspect
Tel: 630 227 8312
tim.dreyer@aspect.com