Date: 5/27/2015, Phoenix, Arizona
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that its customer, MidAmerican Energy Company, an energy provider serving the Midwest, selected to migrate its ACD to Aspect® Unified IP® and implement Aspect® Customer Experience Platform (CXP) Hosted to transform their customer interactions to address the needs of their client base and continue their legacy as customer service leaders.
- Aspect Unified IP is a complete, software-based, unified platform that helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single software platform.
- Aspect CXP is the only complete application lifecycle management suite for IVR and omni-channel Unified Self-Service™.
To learn more about Aspect Unified IP please visit http://www.aspect.com/products/interaction-management/aspect-unified-ip. To learn more about Aspect CXP please visit http://www.aspect.com/products/interaction-management/customer-experience-platform-cxp.
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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