Date: 2/6/2013, Chelmsford, Massachusetts
- Unified IP 7.1 release honored for exceptional innovation
- Solution delivers simple and flexible interaction management, creating a highly differentiated multichannel, multi-choice customer experience
, a leading provider of next generation customer contact
and enterprise workforce optimization
, announced today that TMC
, a global, integrated media company, has named Aspect’s Unified IP 7.1 as a CUSTOMER
Magazine 2012 Product of the Year Award winner. The 15th
Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER
. The Product of the Year awards recognizes products that display vision, leadership and diligence in driving the evolution of the customer experience.
Aspect’s Unified IP 7 family includes features that address what many companies say is the most challenging business capability – effectively managing and delivering differentiated customer service in light of consumer demand for expanded choices in communication channels. As contact centers grapple with increased demand from consumers for seamless, multichannel interactions, Aspect delivers enterprises a solution that allows them to provide not just acceptable but exceptional customer experiences.
“Receiving the CUSTOMER Magazine 2012 Product of the year award is yet another proof point of the renewed innovation, commitment and enthusiasm that permeates the Aspect culture,” says Chris Koziol, president and general manager of the Interaction Management division at Aspect. “With the ability to provide customers operational agility and solution flexibility, Unified IP 7.1 is a best-in-class interaction management solution that enables organizations to deliver consistent experiences across all communications channels – from voice, to chat to social – creating a single service experience continuum.”
Aspect’s Unified IP 7.1 is available globally. For more information on Unified IP 7.1, click here
For more information about the CUSTOMER
2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine
premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER
includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com
for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines includingCUSTOMER
,& INTERNET TELEPHONY, M2M Evolution
and Cloud Computing
. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO
, the world’s leading B2B communications event, as well as industry events: M2M Evolution
; Cloud4SMB Expo
; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx
, and more. Visit TMC Events
for a complete listing and further information.