Aspect Software Secures PCI Level 1 Certification for Aspect Via™ in North America

Date: 1/17/2018, Phoenix, Arizona

  • Level 1 certification for North America conducted by an independent 3rd party auditor
  • Aspect on track to complete Level 2 (Q1 2018) and PCI Level 1 (Q2 2018) certification for Aspect Via™in Australia and the European Union markets.

Aspect Software, a leading provider of native customer engagement, workforce management, and self-service solutions, today announced that it has achieved PCI Level 1 certification for Aspect Via™ in North America and is on track to secure PCI Level 2 (Q1 2018) and PCI Level 1 (Q2 2018) certification for Aspect Via™ in Australia and the European Union.The PCI Level 1 certification was conducted by an independent 3rd party auditor. Aspect Via™, delivered through an open SaaS architecture and deployed in Amazon Web Services (AWS), is Aspect’s award-winning, complete Customer Engagement Platform in the cloud with native interaction management, workforce optimization and self-service capabilities, shared reporting, and a single UI with a persona-based UX for agents, team leads, managers and administrators.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. PCI certification applies to any organization, regardless of size or number of transactions, that accepts, transmits or stores cardholder data.

As an enterprise solution provider, Aspect is subject to the PCI DSS as a Merchant Service Provider and must demonstrate an equally strong commitment to security and PCI compliance as merchants and credit card payment processors. Aspect has achieved Level 1 certification to provide the highest level of security possible to our customers.

Learn more about Aspect Via™ compliance capabilities, click here.      

About Aspect

Aspect helps enterprises break down the walls between people, processes, systems, and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.

Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

For more information, please contact:
Tim Dreyer
Aspect
Tel: 630 227 8312
tim.dreyer@aspect.com