Date: 3/15/2017, Phoenix, Arizona
- Aspect Software among the top 5% of professional service organizations who significantly outperform their peers
- Aspect’s commitment to continuous process improvement and strong operating metrics cited as a major contributor to this success
Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, announced today that it has been named a 2017 Best-of-the-Best professional services organization (PSO) by SPI Research. The Best-of-the-Best measures PSOs on bottom line financial results such as profit margins as well as on a breadth of leadership metrics to reveal exceptional, holistic performance.
The top 5 percent of the organizations who participated in the survey were recognized for having outperformed their peers and the benchmark average with not only significantly higher profits, but also larger projects and more satisfied clients. The Best-of-the-Best organizations excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations.
“There were some very specific objectives that we needed our upgrade to Aspect WFM 8.2 to perform, and we likely could not have successfully implemented without the assistance of Aspect,” said Michael Weis, Director Business Planning and Optimization at Aspire Lifestyles. “Aspect’s Professional Services took the time to understand our unique business model as well as share best practices so they could configure the software to best suit our business goals. Overall, Aspect was a tremendous contributor to the success of our objectives. They work at the highest level of honesty and integrity, with the quality of their work consistency exceeding our expectations. I highly recommend their services to anyone.”
For the past eight years, SPI Research has conducted in-depth analysis of the top five percent of PS Maturity™ benchmark participants to uncover the reasons for their superlative performance. Top performers tend to be more specialized than average firms. They concentrate on high-growth segments (Cloud, Security, Talent and IT) or vertical industries like services and healthcare where they are often the market leader. Because of their sterling reputations, a significant portion of their business comes through referrals.
“I am extremely proud of the ongoing transformation of our professional services organization and the dramatic performance gains we have made. By developing a consistent, repeatable service delivery framework we have been able to reduce our client’s time to benefit and total cost of ownership, all while improving utilization, quality and consistency,” said Kenneth Ewell, Senior Vice President, Worldwide Professional Services, Aspect Software. “The changes we are driving are both qualitative and quantitative. We believe that our inclusion in the ‘Best-of-the-Best’ professional service organizations is testimony to our focus on helping our clients and employees align to their goals and objectives – at the start of their contact center journey and in the long term as they grow and evolve.”
For more information on Aspect’s Professional Services, go to https://www.aspect.com/professional-services.
For information on the SPI Best-of-the-Best visit: http://www.spiresearch.com/psmaturitymodel/2017-best-of-the-best.html.
Service Performance Insight (SPI)
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 15,000 service and project-oriented organizations to chart their course to service excellence.
About Aspire Lifestyles
Aspire Lifestyles is the market leader in virtual concierge & Lifestyle enhancement services. We have over 1,500 staff in 25 fully owned centers across 20 countries, on hand to assist in 90 languages and dialects, 24 hours a day, 365 days a year. Powering our service delivery is an award winning PCI-DSS Tier 1 compliant platform. With more than 25 years of experiences in the field there is no better company for Customer and Employee loyalty services.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.