Date: 4/3/2018, Phoenix, Arizona
- 20th Annual award recognizes the most innovative customer experience technology solutions
- Aspect Via® Workforce Management™ (WFM) is named Product of the Year
Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Aspect Software as a 2018 CUSTOMER Product of the Year Award Winner. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“Having our workforce management solution recognized as a 2018 CUSTOMER product of the year award is a tremendous achievement for the Aspect team. Aspect WFM increases the productivity of workforces, provides management with the visibility they need, and ultimately enhances the customer experience,” Chrissy Cowell, Director of Product Management for Workforce Optimization at Aspect. “By offering everything businesses need to manage their workforce in a cloud platform, companies can provide a great agent experience and a great customer experience.”
Aspect Via Workforce Management takes full advantage of the underlying services and architecture of the Aspect Via customer engagement platform, designed from the ground up for the cloud and the customer-centric enterprise. They share the most modern icon and widget-based graphical user interface available on the market today, so agents, supervisors and workforce management staff are more fully engaged in providing memorable, happy experiences to customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Aspect Software with a 2018 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Aspect Via Workforce Management has proven deserving of this elite status and I look forward to continued innovation from Aspect Software in 2018 and beyond.”
Learn more about Aspect Via Workforce Management here.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.
For more information about TMC, visit www.tmcnet.com.