Date: 10/25/2016, Phoenix, Arizona
- The Ventana Research Technology Innovation Awards showcase advances in the productivity and potential of business applications
- Ventana recognizes Aspect® Via™, Aspect’s all-in-the-cloud customer engagement center, for customer excellence
Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced today that Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence. The Ventana Research Technology Innovation Awards recognize technology providers that have introduced noteworthy innovations in technology that advance business and IT.
“Customer experience and the need to provide omni-channel engagement are on many companies’ agendas, but in our benchmark research into next-generation contact center in the cloud, fewer than half (48%) of companies said they provide such experiences,” said Richard Snow, VP & Research Director, Ventana Research. “Aspect Via is one of the few suites that connect all these component parts, so I recommend that organizations seeking to improve agent and customer experiences look to Aspect Via to help those efforts.”
It is an honor to receive the Ventana Innovation Award for Aspect Via. Our development teams have created a true customer engagement center that seamlessly delivers native interaction management, workforce optimization, IVR and digital self-service capabilities through a persona-based user experience,” said Jim Freeze, SVP and Chief Marketing Officer, Aspect. “Today’s digital-first consumers are too mobile, too self-reliant and far too demanding to be engaged using loosely integrated point applications. Via provides a 360-degree view of the entire consumer experience by contextualizing every interaction, on every channel for personalized, actionable engagement.”
The Ventana Research Technology Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to improved efficiency, productivity and the performance of an organization. The award continues the wave of industry recognition Aspect has recently received. Click here to see all of our latest industry accolades.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native contact center interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.
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