Date: 4/03/2014, Phoenix, Arizona
- Voxeo migration expert extends interaction practice with Aspect Interaction Management solutions
- Partnership addresses changing consumer expectations with the latest in omni-channel capabilities
- Brings leading self-service contact center development partner to the Aspect family
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced that Integrated Voice Solutions (IVS) will be joining the company’s North America channel partner program. A long-time partner of Voxeo, an Aspect company, IVS will now be including Aspect’s interaction management solutions in its portfolio to deliver large on-premise and hosted enterprise applications.
“The addition of self-service and migration competencies of partners like IVS is vital for Aspect to be able to maintain and grow Aspect’s reach and increase our market leadership,” says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect. “IVS’ full range of on-premise and on-demand delivery solutions and their deep experience as a Voxeo Migration Expert will deliver financial growth for both companies and improve the customer experience for end customers.”
IVS is a provider of contact solutions technology that assists businesses in connecting with their customers across channels, delivering positive, personalized, and interactive end-user experiences. IVS’ Arca+ migrates application code directly to native CXP or VXML, allowing end-of-life customers to easily move forward without the high cost of redevelopment. The partnership with Aspect will help IVS further their mission to help businesses connect with more personalized interactions across all channels.
“Based on the success of the Voxeo partnership, we were thrilled to expand our interaction practice with the addition of Aspect’s Interaction Management solutions. These solutions make it possible for us to align our customers’ needs with the latest omni-channel technologies,” says Jay Bolton, Chairman of IVS. “The capabilities of Aspect’s Interaction Management solutions enable consumers to start a conversation in one channel and seamlessly continue in another, facilitating immediate and meaningful actions.”
About Integrated Voice Solutions
IVS is an innovative contact center solutions provider of “right-fit” technology that assists businesses in connecting with their customers across automated business channels. By building technologies that allow implementation of positive, personalized, and interactive end-user experiences, IVS is shaping the way businesses communicate.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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