Date: 12/4/2013, Phoenix, Arizona
- Australian-based Call Design will be Aspect’s largest global Workforce Optimization channel partner
- Adds enterprise-wide workforce optimization and back office process development, seasoned personnel with deep industry expertise
- Call Design focuses on rapid customer investment outcomes within six months, long-term customer relationships
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced Australian-based Call Design will be joining the company’s North America channel partner program. As Aspect’s largest global channel partner for Workforce Optimization, Call Design brings deep Workforce Optimization and Back Office experience with a focus on investment return to Aspect’s North American customers.
“Aspect continues to add leading industry partners and competencies to our reseller community which improves the overall support and service we can offer our customers,” says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect. “Call Design has already demonstrated a very high level of success around Workforce Optimization in Asia and Europe by delivering measureable process and workforce optimization improvements to our worldwide customers. With 80,000 seats of Aspect products already under support and with several customers in excess of 4,000 seats each, Call Design is well-positioned to deliver this value to the North America market.”
In addition to having technical expertise in deploying and servicing hosted, SaaS and on-premise solutions to healthcare, financial and outsourcing and other industry customers, Call Design conducts routine customer optimization visits to make sure systems are running as designed and issues and opportunities can be addressed proactively.
“Call Design’s business model is simple – it’s all about our people,” says Miles Stanton, President of Call Design (NA) Inc. “We employ the very best people in the industry who all understand intimately the value Aspect’s Workforce Optimization and Back Office products can bring to the marketplace. The industry knows that Aspect’s Workforce Optimization products are superior to competitive products. Call Design is simply adding the best resource pool to ensure that these wonderful Aspect products can provide the business and Return on Investment outcomes they should. That’s our goal.”
About Call Design
Call Design is Aspect Software’s largest Workforce Optimization channel partner globally. With its head office in Sydney, Australia, Call Design has taken its expertise to the Philippines and Hong Kong in Asia. It began its European operations in 2012 through its office in Barcelona. Call Design opened its North American presence in Nashville earlier this year. Call Design is the world’s leading Consultancy-based organization that focuses on bringing enterprise-wide Workforce Optimization solutions as they relate to business outcomes to Customer Service operations. For more information, visit the company’s website at www.calldesignna.com
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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