Date: 12/03/2014, Phoenix, Arizona
- Aspect’s award-winning pure cloud solutions including Zipwire and Voxeo solutions now offered in Canada through Voicenet
- Extends Aspect’s capabilities to deliver world-class customer experience solutions to Canadian market
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office, and award-winning cloud solutions, today announced the addition of a new Canadian channel partner, Voicenet Interactive, a leading provider of information collection systems. With their ability to deliver custom software development, self-service automation services, and mobile application portfolios to the Canadian market, Voicenet Interactive further strengthens Aspect’s robust channel partner program.
“The addition of Voicenet to our channel partner program demonstrates Aspect’s success in transforming our global partner network, global cloud infrastructure and solution set delivery,” says Mike Moors, Vice President, Worldwide Channel, Aspect. “Voicenet’s established relationships and name recognition in Canada as well as their deep experience creating off-the-shelf applications and custom written software provide a great foundation for Aspect to grow our business in Canada.”
Known for its consulting, training and support services, Voicenet provides hosted inbound, outbound, and interactive voice response (IVR) solutions. Zipwire, Aspect’s pure cloud, SaaS-based contact center solution, delivers omni-channel customer care with multi-session chat, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities. Zipwire, in combination with Voxeo cloud-based IVR and service offering, provides Voicenet customers across Canada the most advanced cloud-based customer experience offering on the market.
“Our customers are demanding more when it comes to speed, quality and efficiency in the contact center. The integrated capabilities that Aspect’s cloud solutions offer strengthen our portfolio and enable us to grow our business and capture new opportunities,” says Roger Twomey, President of Voicenet. “Hosting Aspect’s omni-channel, multi-media technology in our data centers enables our customers to drive results in the contact center without bearing the burden of significant additional capital and IT investments.”
About Voicenet Interactive
Through a unique and creative application of off-the-shelf and custom written software, Voicenet Interactive has created innovative solutions and business applications that enable companies to extend their reach of service using the telephone, internet, intranet, and fax.
Aspect’s fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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