Aspect Software Announces 2nd Annual Aspect Customer Experience (ACE) Award Winners

Date: 6/2/2016, Phoenix, Arizona

  • Awards presented for excellence in consumer engagementat Aspect's Customer Experience event
  • The ACE Awards recognize and celebrate customer organizations that are achieving outstanding success with Aspect technologies

Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced the winners of the second annual ACE Awards which recognize and celebrate customer organizations achieving outstanding success with Aspect technologies. In each award category, winners are chosen for their ability to provide amazing customer experiences or realize substantial organizational efficiencies in their deployment and application of an Aspect solution.

The awards were presented earlier this month at Aspect’s annual customer event, which brought together over 700 industry visionaries, product experts and people who live and breathe customer care for three and a half days of collaboration, discovery and networking. At this year's event, attendees were challenged to reimagine the customer experience – from how they communicate with and engage consumers to how they serve them. The ACE awards put a spotlight on those companies who embody a true consumer-first vision. Recipients were selected from customer-submitted entries from Aspect’s global customer base of 2,500 customers.

Some of the 2016 award winners include:

  • Most Innovative CXP Application: Emmi
  • Best Use Omni-Channel: Radio Systems Corporation
  • Most Comprehensive Cloud Application: Hughes Network Systems

"Aspect’s integrated self-service, workforce and cloud-based consumer engagement solutions are enabling our customers to create more personalized and engaging relationships with today’s digital-first consumers. Companies that keep pace with ever-changing service expectations are being rewarded with greater customer satisfaction and deeper brand loyalty," says Chris Koziol, Aspect president. "I'd like to personally congratulate all of our ACE award winners and all of the Aspect customers who submitted entries. These companies illustrate how best-in-class customer engagement performance can impact business operations and results across the organization.”

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

For more information, please contact:
Tim Dreyer
Aspect
Tel: 630 227 8312
tim.dreyer@aspect.com