Aspect Software Announces 1st Annual ACE Award Winners

Date: 5/8/2015, Phoenix, Arizona

  • Awards presented at Aspects Customer Experience event for excellence in consumer engagement
  • The ACE Awards recognize and celebrate customer organizations that are achieving outstanding success with Aspect technologies

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the winners of the first annual ACE Awards which recognize and celebrate customer organizations achieving outstanding success with Aspect technologies. In each award category, winners are chosen for their ability to provide amazing customer experiences or realize substantial organizational efficiencies in their deployment and application of their Aspect solution.

The theme for this year’s ACE awards was Consumer Enablement 20/20 where attendees were immersed in the latest trends, strategies and technologies driving improvement in consumer engagement while increasing productivity and performance in the contact center.

Some of the award winners included:

  • Best Use of WFO Technology: Asurion
  • Best Use of CXP Technology: Pharos Innovations
  • Best Omni-Channel Solution: Trupanion

“Consumer engagement is the most exciting segment in business today. Mobile and interaction technologies are empowering consumers to demand more personalized and responsive relationships with the companies they do business with,” says Chris Koziol, Aspect president and general manager, interaction management. “I’d like to personally congratulate all of our ACE award winners. These companies are successfully addressing the new demands of today’s consumer and as a result are experiencing increased customer loyalty and longer-term customer relationships.”

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

 

For more information, please contact:
Tim Dreyer
Aspect
Tel: 630 227 8312
tim.dreyer@aspect.com