Industry News

5 January 2018, Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now, Forbes

14 December 2017, Is Customer Service getting better or worse? Customer Think

4 October 2017, Chatbots Are the Next Big Platform. Here's How Entrepreneurs Can Stay on Top of It, Entrepreneur

5 September 2017, How Marketing To The Right Customer Will Improve Customer Service, Customer Think

1 September 2017, The Conversation About Conversational AI: How Chatbots And AI Bots Will Impact Your Business Metrics, Forbes

16 August 2017, The Next Addition to Your Marketing Department Should Be a Chatbot, Entrepreneur

22 June 2017, How chatbots are pumping up customer service, The Next Web

08 June 2017, How Chatbots improve customer experience in every industry, Forbes

07 June 2017, The chatbot therapist will see you now, Wired

11 May 2017 These Are The Top Companies For Employee Experience, Forbes

10 May 2017 How Ambient Computing Will Help Chatbots Evolve, VentureBeat

6 May 2017 When Building Chatbot Software, Keep It Simple and User-Focused, TechTarget

5 May 2017'I Hate Your Customer Service (But I'll Never Tell You That)', Forbes

22 Apr 2017 Social Care is the New Customer Service, Forbes

18 Apr 2017 Five Simple Ways to Improve your Customer Service Strategy, Forbes

18 Apr 2017 Chatbots Evolve from Greeting Tool to Customer Service Must Have, VentureBeat

5 Apr 2017 Facebook Messenger Chatbots Can Now More Easily Handle Updates on Shipping, Reservations, AdWeek

5 Apr 2017 Start-up Aims to Make Customer Service People ‘More Charming’ Through AI, CNBC

20 Mar 2017 What Millenials Want in a Chatbot, VentureBeat

13 Mar 2017 Lousy Customer Service? A Better Way in Healthcare, New York Times

13 Mar 2017 Will the Perfect Chatbot Continue to Elude Us?, My Customer

8 Mar 2017 Digital Customer Service or a Human Touch? What DO customers WANT?, Customer Think

6 Mar 2017 Twitter Rolls Out New Customer Service DMs, Business2Community

20 Feb 2017 Does customer experience need its own department?, Econsultancy

19 Feb 2017 The $5,000-Per-Square-Foot Customer Experience: How To Copy The Apple Store's Magic Formula, Forbes

13 Feb 2017 Uber CEO predicts humanoid robots will deliver pizza, AI chatbots to be in self-driving cars, CNBC

10 Feb 2017 Chatbot Acceptance Rises, But Human Backup Still Preferred, RetailTouchpoints

09 Feb 2017 Chipotle to tie employees' pay to customer service in comeback move, HRDrive

01 Feb 2017 Jay Baer's Top 3 Tips for Acing Customer Service in the Age of Social Media, Forbes

20 Jan 2017 Internal Customer Service Best Practices: Ten Principles For A Stronger Company Culture, Forbes

19 Jan 2017 4 Investments Brands Should Make to Upgrade Their Customer Service, Entrepreneur

07 Jan 2017 Ten Customer Service And Customer Experience Trends For 2017, Forbes

03 Jan 2017 Top Contact Center Stories of 2016, No Jitter