Industry News

11 May 2017 These Are The Top Companies For Employee Experience, Forbes

10 May 2017 How Ambient Computing Will Help Chatbots Evolve, VentureBeat

6 May 2017 When Building Chatbot Software, Keep It Simple and User-Focused, TechTarget

5 May 2017 'I Hate Your Customer Service (But I'll Never Tell You That)', Forbes

22 Apr 2017 Social Care is the New Customer Service, Forbes

18 Apr 2017 Five Simple Ways to Improve your Customer Service Strategy, Forbes

18 Apr 2017 Chatbots Evolve from Greeting Tool to Customer Service Must Have, VentureBeat

5 Apr 2017 Facebook Messenger Chatbots Can Now More Easily Handle Updates on Shipping, Reservations, AdWeek

5 Apr 2017 Start-up Aims to Make Customer Service People ‘More Charming’ Through AI, CNBC

20 Mar 2017 What Millenials Want in a Chatbot, VentureBeat

13 Mar 2017 Lousy Customer Service? A Better Way in Healthcare, New York Times

13 Mar 2017 Will the Perfect Chatbot Continue to Elude Us?, My Customer

8 Mar 2017 Digital Customer Service or a Human Touch? What DO customers WANT?, Customer Think

6 Mar 2017 Twitter Rolls Out New Customer Service DMs, Business2Community

20 Feb 2017 Does customer experience need its own department?, Econsultancy

19 Feb 2017 The $5,000-Per-Square-Foot Customer Experience: How To Copy The Apple Store's Magic Formula, Forbes

13 Feb 2017 Uber CEO predicts humanoid robots will deliver pizza, AI chatbots to be in self-driving cars, CNBC

10 Feb 2017 Chatbot Acceptance Rises, But Human Backup Still Preferred, RetailTouchpoints

09 Feb 2017 Chipotle to tie employees' pay to customer service in comeback move, HRDrive

01 Feb 2017 Jay Baer's Top 3 Tips for Acing Customer Service in the Age of Social Media, Forbes

20 Jan 2017 Internal Customer Service Best Practices: Ten Principles For A Stronger Company Culture, Forbes

19 Jan 2017 4 Investments Brands Should Make to Upgrade Their Customer Service, Entrepreneur

07 Jan 2017 Ten Customer Service And Customer Experience Trends For 2017, Forbes

03 Jan 2017 Top Contact Center Stories of 2016, No Jitter

27 Dec 2016 Millennial Customers Will Dominate In 2017. Is Your Customer Service Experience Ready For Them?, Forbes

21 Dec 2016 The 8 best chatbots of 2016, VentureBeat

13 Dec 2016 Salesforce LiveMessage: From Notifications to Conversations, NoJitter

12 Dec 2016 Amazon’s New Feature Aims to Lure Big Companies to Its Cloud, Fortune

09 Dec 2016 Workplace by Facebook begins to take shape, TechCrunch

22 Nov 2016 Great Customer Experience Is Bigger Than Just Solving Customer Problems, Forbes

21 Nov 2016 Social Customer Service Will Rule the 2017 Holiday Season (Report), SocialTimes

16 Nov 2016 THIS CHATBOT WILL DEAL WITH COMCAST CUSTOMER SERVICE FOR YOU, Popular Science

12 Nov 2016 Today's Customers Demand Customer Service On Their Terms, Forbes

12 Nov 2016 5 steps to training a chatbot, VentureBeat

09 Nov 2016 Viber follows Messenger, launches Public Accounts for businesses and brands, TechCrunch

26 Oct 2016 IBM Teams Up With Slack to Build Smarter Data-Crunching Chatbots, Bloomberg

26 Oct 2016 Chatbots with Social Skills Will Convince You to Buy Something, MIT Technology Review

16 Oct 2016 The Customer Experience Is About Making Your Customer Look Good, Not Making Yourself Look Good, Forbes

05 Oct 2016 Virtual assistant faceoff: Alexa, Cortana, Google Assistant and Siri, CIO

04 Oct 2016 5 metrics every chatbot developer needs to track, VentureBeat

30 Sept 2016 Bringing Customer Self-Service Into our Homes, VoiceBot.AI

28 Sept 2016 RBS is launching an A.I. chatbot called 'Luvo' to help customers, BusinessInsider

19 Sept 2016 Enterprise Demands are Shifting the Cloud Computing Landscape, InfoWorld

09 Sept 2016 Cloud computing grows up, one API at a time, ZDNet

06 Sept 2016 Tech That Connects: 5 Companies Investing in Their Customer Relationships, Inc

30 Aug 2016 How chatbots will help mobile marketers, VentureBeat

27 Aug 2016 Bad Customer Service Costs Businesses Billions Of Dollars, Forbes

26 Aug 2016 The weird and wonderful future of AI chatbots, IDG Connect

25 Aug 2016 Using Data to Strengthen Your Connections to Customers, Harvard Business Review

24 Aug 2016 How to cross the conversational commerce chasm, VentureBeat

21 Aug 2016 5 Customer Service Interview Questions Every Manager Should Be Asking, Business2Community

10 Aug 2016 How Customer Experience Drives Business Strategy, CMSwire

11 July 2016 Google study: Examining how cloud trust relates to business performance, Cloud Computing News

11 July 2016 Cloud computing gives businesses the freedom to innovate , NetworkWorld

07 July 2016 CHATBOTS EXPLAINED: Why businesses should be paying attention to the chatbot revolution, Business Insider

07 July 2016 IoT To Transform Customer Service Over Next 5 Years, MediaPost

07 July 2016 CMOs Take Responsibility For Customer Experience, MediaPost

05 July 2016 Marketers Lack the Skills to Deliver on Customer Experience, eMarketer

05 July 2016 Twitter is testing 2 new customer service features for brands, The Next Web

05 July 2016 Microsoft to Update Its Dynamics Line of Business Software, WSJ

01 July 2016 Facebook simplifies confusing chatbots with buttons, not text commands, TechCrunch

30 June 2016 How To Create A Brand-Defining Customer Experience, Forbes

30 June 2016 How Marketers Can Improve ROI on Customer Experience, AdAge

28 June 2016 What new technologies will improve customer service?, ZDNet

28 June 2016 The Evolution of Customer Service: How Companies Are Using Chatbots, Huffington Post

07 June 2016 Superior customer experience equals better returns for insurers, report says, LifeHealthPro

31 May 2016 Cloud Software Begins to Lose Altitude, Bloomberg Gadfly

31 May 2016 3 common cloud ROI failures you must avoid, InfoWorld

28 May 2016 Man Versus Machine -- The Self-Service Customer Service Revolution, Forbes

26 May 2016 Amazon Scores Another Big Win in Cloud Computing, TheStreet

24 May 2016 Bot review: Poncho, 1-800-Flowers, and CNN rated for design and usability, VentureBeat

24 May 2016 Study: What CEOs Really Think About Customer Experience, 1to1 Media

24 May 2016 New Twitter Character Count Means Better Customer Service, Business News Daily

23 May 2016 McDonald's wage increase improves customer service, Business Insider

18 May 2016 Facebook's chatbot revolution slowed by problems with search and discovery, VentureBeat

17 May 2016 5 Signs Your Customer Service Operation Is In Need Of A Makeover, Forbes

29 Apr 2016 Mobile and cloud computing: Today's center of innovation?, TechTarget

29 Apr 2016 WebRTC: 'Yooge' in the Enterprise, NoJitter

28 Apr 2016 Amazon sales soar on cloud computing growth, The Telegraph

27 Apr 2016 CIO banks on bots to bolster customer experience, CIO.com

27 Apr 2016 Amazon, Microsoft invest billions as computing shifts to cloud, The Seattle Times

25 Apr 2016 How to prepare your business to benefit from AI, TechRepublic

22 Apr 2016 Wiring Humanity into the Customer Experience, 1to1 Media

20 Apr 2016 3 Reasons Facebook Chatbots Are Good For Customer Service, Forbes

18 Apr 2016 How chatbots are going to redefine retail customer service, RetailDIVE

15 Feb 2016 Cloud computing: Here comes the shift from price war to feature war, ZDNet

11 Feb 2016 Facebook Tests SMS Integration In Messenger, Launches Support For Multiple Accounts, TechCrunch

11 Feb 2016 Why Self-Service is the Future of Customer Support – and How You Can Get it Right, Business2Community

09 Feb 2016 Internet of Things Disrupting Customer Service – Claims Journal – 02/09/16

09 Feb 2016 Digital Customer Service Is Becoming A Fully Realized Marketing Channel, Marketingland

09 Feb 2016 Marketers Are Using Business Metrics to Measure Experience, - BtoB - AdAge

01 Feb 2016 5 Ways To Turn Facebook Messenger Into Your Best Customer Service Tool, Forbes

01 Feb 2016 2016 Customer Service Trends: “Humanless” Customer Service Driving Change, Business 2 Community

29 Jan 2016 The Four Big Trends In The Communications Marketplace For 2016, Forbes

26 Jan 2016 The Hip New Way to Complain to a Business: Facebook Messenger, WIRED

26 Jan 2016 Smith School of Business to open new Customer Analytics Centre in Goodes, The Journal

25 Jan 2016 Overcoming 4 Obstacles That Stall Financial Customer Experience, 1to1 Media

25 Jan 2016 5 trends to set to revolutionise the customer experience in 2016, Memeburn  

24 Jan 2016 WhatsApp has a plan to be more than just a messaging app: Will it work?, Telegraph

22 Jan 2016 Top 10 Technologies For Customer Experience, Forbes

30 Dec 2015 The Difference Between Customer Service and Customer Experience, Forbes

29 Dec 2015 One Customer Experience Tool That Will Get Significant Attention in 2016, CustomerThink

18 Dec 2015 How to get and leverage user-generated content, CIO

17 Dec 2015 Good Customer Service Is Your Best Holiday Marketing Investment (Infographic), Entrepreneur

17 Dec 2015 7 Social Media Power Techniques that Build Your Brand and Business, Entrepreneur

14 Dec 2015 Room for Improvement in Retailers' Social Customer Service, eMarketer 

19 Nov 2015 In 2016, the Customer Experience Will Separate the Winners from the Losers, Business 2 Community

19 Nov 2015 Digital Content and Advertising Key Revenue Generators for Messaging Apps, eMarketer

17 Nov 2015 Why Brands Need More Continuity Between Marketing, Sales And Customer Service, Forbes 

15 Nov 2015 The 2015 Wish List for Holiday Customer Service, CustomerThink

15 Nov 2015 Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015, Business2Community

12 Nov 2015 Becoming a More Intelligence-Centric Organization to Drive Customer Experience, Chain Store Age

12 Nov 2015 Hyatt takes customer service to Facebook Messenger, Digiday

11 Nov 2015 So what exactly does Customer Experience (CX) mean?, Econsultancy 

10 Nov 2015 Banks Should Prepare For The Internet Of Things, TechCrunch 

28 Oct 2015 How to succeed at digital transformation, CIO

28 Oct 2015 3 Tips For Building Engaging Customer Experiences For Millennials, Forbes

28 Oct 2015 Online Customer Experience – Trick or Treat?, Business 2 Community

23 Oct 2015 6 things you can do today to boost contact center quality and efficiency, Customer Think 

15 Oct 2015 Customer experience: the trends, challenges and opportunities, Econsultancy

15 Oct 2015 How to Win at Customer Service: Keep It Simple, eMarketer

14 Oct 2015 From New York: Intelligent assistants provide customer experience boost, Business Reporter

07 Oct 2015 Redesigning Business to Optimize the Customer Experience, Chief Marketer

01 Oct 2015 Richard Branson on the Importance of Customer Service, TIME

29 Sept 2015 If Twitter Goes Beyond 140 Characters, Brands Will Follow With More Customer Service, AdWeek

24 Sept 2015 How to Handle Customer Service on Social Media, Business 2 Community

19 Sept 2015 Why Encouraging Your Customers To Complain Will Improve Your Customer Experience, Forbes 

16 Sept 2015 Business & the mobile app: Customer service is the #1 priority, VentureBeat

16 Sept 2015 Citi Cards' Chief Customer Experience Officer Answers 4 Questions For Marketing Innovators, Huffington Post

16 Sept 2015 We’re On the Brink of a Revolution in Crazy-Smart Digital Assistants, Wired

16 Sept 2015 The connected customer revolution: A new kind of customer service, TechRepublic

10 Sept 2015 Poor CX Puts Retail Revenue Gains at Risk, 1to1Media

02 Sept 2015 B-to-B CMOs: It’s Time to Own the Customer Experience, Advertising Age

01 Sept 2015 Twitter: The Next Customer Care Channel, ClickZ 

20 Aug 2015 Customer Service is the New Marketing, Forbes

19 Aug 2015 Could Twitter Become the Next Great Customer Service Platform?, Adweek

18 Aug 2015 3 mobile marketing tips for enhancing the customer experience, VentureBeat  

17 Aug 2015 The New Customer Service Mandate – It’s No Longer Socially Acceptable To Not Be Social, Forrester 

8 Aug 2015 Become 'Error-Tolerant' Like Apple And Mercedes: A Customer Experience Designer Strategy, Forbes

6 Aug 2015 Embracing Mobility and Improving Customer Service, Business 2 Community

6 Aug 2015 Screw Texting. It’s Time to Pick a Universal Messaging App, Wired

5 Aug 2015 New Facebook Page Features Seek to Help Personalize the Customer Experience, SocialMediaToday

26 July 2015 5 Things That Are Killing Your Customer Experience, Forbes

25 July 2015 2015’s Customer Service Hall of Fame, USA Today

24 July 2015 Why  You Need a Customer Experience Map, DestinationCRM 

24 July 2015 Keeping the customer experience simple in the digital age, CMO 

21 July 2015 Create an Unbeatable Customer Experience With this Simple, Powerful Formula Inc.

21 July 2015 How retailers can avoid fake omnichannel, RetailingToday

20 July 2015 10 Trends Changing Customer Expectations, ICMI

10 July 2015 Mobile Not a Customer Service Priority, eMarketer 

08 July 2015 Millennials skip traditional customer service for online troubleshooting, CIO

08 July 2015 Millennials skip traditional customer service for online troubleshooting, CIO

07 July 2015 5 Questions You Need to Ask About Your Omnichannel Customer Experience, Business 2 Community

06 July 2015 6 ways to transform your business by uplifting the customer service experience, VentureBeat

02 July 2015 Does Anybody Really Believe In Fantastic Customer Service, Forbes

02 July 2015 Customer Experience: The New Currency of Power, Forbes

01 July 2015 Customer Service or Lip Service?, Huffington Post

01 July 2015 Millennials: Why Customer Service Will Never Be The Same, InformationWeek

01 July 2015 Delta’s excellent customer service should inspire your IT team, TechRepublic 

14 June 2015 Uber sets up customer service center in Phoenix, autoblog

10 June Customer Service as a Spectator Sport Is About to End, Time

11 June 2015 I’ll Keep My Bank: Digital Companies Lack Customer Service, PaymentsSource

11 June 2015 Twitter Just Became a Messaging App, Wired

12 May 2015 Cloud computing by the numbers: The rise of the private and hybrid cloud, Mashable

12 May 2015 Omnichannel customer experience doomed without clear goals, TechTarget

05 May 2015 Personalization Powers the ‘Velvet Rope’ Customer Experience, MultiChannel Merchant

23 Apr 2015 'We Go To Cloud Computing To Magnify And Amplify Our Talents, Not Just To Make Things Simpler', Forbes

23 Apr 2015 Optimizing a Digital Customer Experience Requires the Capacity to Continually Evolve, Loyalty 360

20 Apr 2015 Great customer experience is an elusive goal, IT World

26 Mar 2015 5.1 Customer Service Trends That Are Poised To Blindside Your Business, Forbes

25 Mar 2015 How are organisations optimising their customer experiences?, Econsultancy 

19 Mar 2015 Introducing the 2015 Retail Customer Experience Top 100, Retail Customer Experience

18 Mar 2015 Positive Customer Experience Is the New Lead Generation, Business 2 Community

13 Mar 2015 Why your CFO is your cloud computing partner, IT Brief

24 Feb 2015 3 things that will change user experience design in 2015, Mashable 

20 Feb 2015 3 Questions to Ask Before Launching Live Chat for Customer Service, CustomerThink

19 Feb 2015 Use Customer Service Strategies to Resolve Arguments More Effectively, LifeHacker

18 Feb 2015 Everyone Wins When CIOs Partner With CMOs, CIO Insight

11 Feb 2015 Why customer service and branding are the same thing, Retail Customer Experience

11 Feb 2015 The Biggest Customer Service Mistakes You Can't Afford To Make As a SaaS Startup, Forbes

03 Feb 2015 7 Steps to Deliver Better Customer Experiences, Harvard Business Review

27 Jan 2015 3 Ways Customer Experience Marketing Will Evolve, Business2Community 

29 Dec 2014 The Top Five U.S. Airline Customer Service Moments of 2014, The Street

19 Dec 2014 A Customer-Centric Business Is A Social Business, The Huffington Post 

18 Dec 2014 Forrester’s Top Trends For Customer Service In 2015, Customer Think 

17 Dec 2014 5 trends that could change how businesses use social media in 2015, Fortune 

16 Dec 2014 Innovative Customer Service Makes Sales Bells Ring, Investor's Business Daily 

16 Dec 2014 2015 Contact Center Predictions, NoJitter  

15 Dec 2014 In 2015, CIOs Will Cement Customer Strategy, Forrester Says, The Wall Street Journal 

15 Dec 2014 3 Ways Customer Service Has Changed (And How to Adapt), Business News Daily

12 Dec 2014 Six Tips to Boost Customer Service During the Holidays, Bloomberg Businessweek

10 Dec 2014 How Technology Is Taking a Byte Out of Customer Service, The Huffington Post

10 Dec 2014 Deliver on your service sweet spot so customers don't feel marginalized, TechRepublic

01 Dec 2014 Cloud computing trends reveal business transformation in the channel, TechTarget

21 Nov 2014 Why The Cloud Isn’t Going Anywhere, TechCrunch 

17 Nov 2014 15 for 2015 – Customer Service Trends, Customer Think

12 Nov 2014 How QVC’s Omnichannel Focus Leads to Better Customer Engagement, CIO

12 Nov 2014 Bridging The Gap Between Mobile Product Development And Customer Experience: Seven Imperatives For IT Organizations, Part I, Forbes

11 Nov 2014 The Longest Lasting Emotions In Customer Experience, Forbes

10 Nov 2014 Satisfied vs. Delighted: Raising the Customer Experience Bar, FOX Business 

10 Nov 2014 The Future of Communications Is Embedded Within Apps, Forbes

05 Nov 2014 New ways to get great customer service, FOX Business 

04 Nov 2014 Customer Experience Should Not Be the Job of Just One Person, Entrepreneur

24 Oct 2014 When Companies Focus Only on New Customers, The Wall Street Journal 

22 Oct 2014 It's No Longer a Question Whether to Use Social Media for Customer Service, Entrepreneur

21 Oct 2014 3 On Your Side: Video Chat Customer Service, CBS Local

21 Oct 2014 Outside-In Customer Experience Is The Best Offensive Strategy, Forbes 

20 Oct 2014 How the Amazon Fire Phone Could Transform Customer Service, Wired 

19 Oct 2014 Use tech to your advantage when seeking customer support, Boston Globe 

13 Oct 2014 Will the Rightful Customer Experience Owner Please Stand Up?, 1to1 Media

10 Oct 2014 20 Expert Tips For Customer Service Week 2014, Forbes 

09 Oct 2014 3 Steps to Happier Customers, Entrepreneur 

07 Oct 2014 Q&A: IBM’s Guy Stephens on the importance of social customer service, Econsultancy 

07 Oct 2014 5 Proven Ways to Create Long-Lasting Customer Relationships, Entrepreneur

29 Sept 2014 For B2B Businesses, Customer Service Still Counts, Fox Business News

26 Sept 2014 Care Management, Customer Service Must Converge, InformationWeek 

26 Sept 2014 Comcast Names Exec To “Reimagine” Customer Experience, Acknowledging It’s A Problem, Deadline 

25 Sept 2014 Why customer service pays off most when the economy is positive, Quartz

22 Sept 2014 (Internet of) Things as a Service (TaaS) – Hype vs. Reality, CIO

22 Sept 2014 When Customer's Service Dog Is Run Over By Taxi, Southwest Airlines' Culture Saves The Day, Forbes 

20 Sept 2014 A Culture Of Customer Service Excellence Starts With Consulting Your Employees, Forbes 

20 Sept 2014 Choosing A UC Vendor: 5 Tips, InformationWeek 

18 Sept 2014 Why Businesses Should Go Beyond 'Customer Service', Mashable 

16 Sept 2014 Outstanding Customer Service In Social Media, Forbes 

16 Sept 2014 Tech has raised the bar on customer experience higher than ever; here’s why you should care, VentureBeat 

15 Sept 2014 5 Call Center Tech Trends That Have Become Mainstream in 2014, CustomerThink,

15 Sept 2014 Omni-Channel Marketing Is Forever Changing The Buyer's Journey, The Huffington Post

15 Sept 2014 Would You Pay To Jump The Queue In Customer Service Calls? Why Company Reputations Are At Risk, Forbes

12 Sept 2014 The 3 Characteristics of Brands That Command Customer Loyalty, Entrepreneur

11 Sept 2014 Engaging Customers in the Digital Age, The Huffington Post

11 Sept 2014 What Can CEOs Do To Drive Customer Success?, Forbes

09 Sept 2014 6 Characteristics Of Masterful Customer Service: How Do You Stack Up?, Forbes

09 Sept 2014 The Cardinal Sins Of Customer Service -- And How To Fix Them, Forbes 

09 Sept 2014 The Customer Code Of Ethics: The 7 Beliefs Of A Great Service Attitude, Forbes

08 Sept 2014 Why Two Banks Are Turning To The Cloud, Forbes 

08 Sept 2014 Wearables are About to Change Retail Customer Service, Multichannel Merchant 

05 Sept 2014 3 Customer Service Innovations To Help You Never Disappoint A Customer Again, Forbes

02 Sept 2014 The Secret to Outstanding Customer Service, Entrepreneur 

02 Sept 2014 Three Ways Cloud Computing Is Driving Rapid Innovation, Forbes

02 Sept 2014 Embrace Video, NoJitter

01 Sept 2014 Why I'm Going All In on Customer Service, Forbes

24 Aug 2014 What Role Does Intuition Play in Customer Experience?, CustomerThink

21 Aug 2014 The True Price of Customer Service, The New York Times

21 Aug 2014 Great Customer Service Requires Custom Fitting: How To Personalize The Customer Experience, Forbes

19 Aug 2014 The Keys To Exceptional Customer Experience, From Visionary CMOs Of Travel, Forbes

18 Aug 2014 How to Salvage the Customer Experience After a Recall, 1to1 Media

18 Aug 2014 Five Customer-Centric Marketing Lessons from Apple to Zappos, Forbes

18 Aug 2014 Customer centricity is bridging the gap between intent and action, says NAB, CMO Australia

14 Aug 2014 How the Internet of Things Drives Customer Engagement, CMS Wire

12 Aug 2014 7 Reasons You Need to Be Using Social Media As Your Customer Service Portal, Forbes 

11 Aug 2014 Hosted IP Telephony and UCC Services Market Continues to Present Opportunities, NoJitter

11 Aug 2014 More companies adding video to personalize online customer service, LA Times

09 Aug 2014 The World Of Everything-As-A-Service, TechCrunch 

06 Aug 2014 Business technology literacy in the cloud computing era, Cloud Computing News

06 Aug 2014 Mobile Use And The New Customer Experience, Forbes

05 Aug 2014 Why Customers Want Your Infrastructure in the Cloud, Bank Systems & Technology

05 Aug 2014 Leveraging the Internet of Everything to Create a Better Customer Experience, Social Media Today

05 Aug 2014 Scientist finds satisfied customers spend more than double unhappy ones, Biz Journals

01 Aug 2014 Heroic Customer Service by a Senior Executive at Warby Parker, Forbes 

01 Dec 2014 Cloud computing trends reveal business transformation in the channel, TechTarget

21 Nov 2014 Why The Cloud Isn’t Going Anywhere, TechCrunch 

17 Nov 2014 15 for 2015 – Customer Service Trends, Customer Think

12 Nov 2014 How QVC’s Omnichannel Focus Leads to Better Customer Engagement, CIO

12 Nov 2014 Bridging The Gap Between Mobile Product Development And Customer Experience: Seven Imperatives For IT Organizations, Part I, Forbes

11 Nov 2014 The Longest Lasting Emotions In Customer Experience, Forbes

10 Nov 2014 Satisfied vs. Delighted: Raising the Customer Experience Bar, FOX Business 

10 Nov 2014 The Future of Communications Is Embedded Within Apps, Forbes

05 Nov 2014 New ways to get great customer service, FOX Business 

04 Nov 2014 Customer Experience Should Not Be the Job of Just One Person, Entrepreneur

24 Oct 2014 When Companies Focus Only on New Customers, The Wall Street Journal 

22 Oct 2014 It's No Longer a Question Whether to Use Social Media for Customer Service, Entrepreneur

21 Oct 2014 3 On Your Side: Video Chat Customer Service, CBS Local

21 Oct 2014 Outside-In Customer Experience Is The Best Offensive Strategy, Forbes 

20 Oct 2014 How the Amazon Fire Phone Could Transform Customer Service, Wired 

19 Oct 2014 Use tech to your advantage when seeking customer support, Boston Globe 

13 Oct 2014 Will the Rightful Customer Experience Owner Please Stand Up?, 1to1 Media

10 Oct 2014 20 Expert Tips For Customer Service Week 2014, Forbes 

09 Oct 2014 3 Steps to Happier Customers, Entrepreneur 

07 Oct 2014 Q&A: IBM’s Guy Stephens on the importance of social customer service, Econsultancy 

07 Oct 2014 5 Proven Ways to Create Long-Lasting Customer Relationships, Entrepreneur

29 Sept 2014 For B2B Businesses, Customer Service Still Counts, Fox Business News

26 Sept 2014 Care Management, Customer Service Must Converge, InformationWeek 

26 Sept 2014 Comcast Names Exec To “Reimagine” Customer Experience, Acknowledging It’s A Problem, Deadline 

25 Sept 2014 Why customer service pays off most when the economy is positive, Quartz

22 Sept 2014 (Internet of) Things as a Service (TaaS) – Hype vs. Reality, CIO

22 Sept 2014 When Customer's Service Dog Is Run Over By Taxi, Southwest Airlines' Culture Saves The Day, Forbes 

20 Sept 2014 A Culture Of Customer Service Excellence Starts With Consulting Your Employees, Forbes 

20 Sept 2014 Choosing A UC Vendor: 5 Tips, InformationWeek 

18 Sept 2014 Why Businesses Should Go Beyond 'Customer Service', Mashable 

16 Sept 2014 Outstanding Customer Service In Social Media, Forbes 

16 Sept 2014 Tech has raised the bar on customer experience higher than ever; here’s why you should care, VentureBeat 

15 Sept 2014 5 Call Center Tech Trends That Have Become Mainstream in 2014, CustomerThink,

15 Sept 2014 Omni-Channel Marketing Is Forever Changing The Buyer's Journey, The Huffington Post

15 Sept 2014 Would You Pay To Jump The Queue In Customer Service Calls? Why Company Reputations Are At Risk, Forbes

12 Sept 2014 The 3 Characteristics of Brands That Command Customer Loyalty, Entrepreneur

11 Sept 2014 Engaging Customers in the Digital Age, The Huffington Post

11 Sept 2014 What Can CEOs Do To Drive Customer Success?, Forbes

09 Sept 2014 6 Characteristics Of Masterful Customer Service: How Do You Stack Up?, Forbes

09 Sept 2014 The Cardinal Sins Of Customer Service -- And How To Fix Them, Forbes 

09 Sept 2014 The Customer Code Of Ethics: The 7 Beliefs Of A Great Service Attitude, Forbes

08 Sept 2014 Why Two Banks Are Turning To The Cloud, Forbes 

08 Sept 2014 Wearables are About to Change Retail Customer Service, Multichannel Merchant 

05 Sept 2014 3 Customer Service Innovations To Help You Never Disappoint A Customer Again, Forbes

02 Sept 2014 The Secret to Outstanding Customer Service, Entrepreneur 

02 Sept 2014 Three Ways Cloud Computing Is Driving Rapid Innovation, Forbes

02 Sept 2014 Embrace Video, NoJitter

01 Sept 2014 Why I'm Going All In on Customer Service, Forbes

24 Aug 2014 What Role Does Intuition Play in Customer Experience?, CustomerThink

21 Aug 2014 The True Price of Customer Service, The New York Times

21 Aug 2014 Great Customer Service Requires Custom Fitting: How To Personalize The Customer Experience, Forbes

19 Aug 2014 The Keys To Exceptional Customer Experience, From Visionary CMOs Of Travel, Forbes

18 Aug 2014 How to Salvage the Customer Experience After a Recall, 1to1 Media

18 Aug 2014 Five Customer-Centric Marketing Lessons from Apple to Zappos, Forbes

18 Aug 2014 Customer centricity is bridging the gap between intent and action, says NAB, CMO Australia

14 Aug 2014 How the Internet of Things Drives Customer Engagement, CMS Wire

12 Aug 2014 7 Reasons You Need to Be Using Social Media As Your Customer Service Portal, Forbes 

11 Aug 2014 Hosted IP Telephony and UCC Services Market Continues to Present Opportunities, NoJitter

11 Aug 2014 More companies adding video to personalize online customer service, LA Times

09 Aug 2014 The World Of Everything-As-A-Service, TechCrunch 

06 Aug 2014 Business technology literacy in the cloud computing era, Cloud Computing News

06 Aug 2014 Mobile Use And The New Customer Experience, Forbes

05 Aug 2014 Why Customers Want Your Infrastructure in the Cloud, Bank Systems & Technology

05 Aug 2014 Leveraging the Internet of Everything to Create a Better Customer Experience, Social Media Today

05 Aug 2014 Scientist finds satisfied customers spend more than double unhappy ones, Biz Journals

01 Aug 2014 Heroic Customer Service by a Senior Executive at Warby Parker, Forbes 

30 July 2014 Agent Performance Optimization: Making it Work for Mid-Size Organizations, NoJitter

30 July 2014 When Customer Loyalty Isn't Enough, Turn to Word-of-Mouth, Fox Business

29 July 2014 7 Tips for Getting Good Customer Support on Twitter, Yahoo 

25 July 2014 Customer Experience Is The New Battleground, Forbes

24 July 2014 Nordstrom digs into 5-star customer reviews and finds a shipping problem, TechTarget

22 July 2014 The Omni-Channel Experience: Marketing Meets Ubiquity Forbes

22 July 2014 Nordstrom digs into 5-star customer reviews and finds a shipping problem, TechTarget

22 July 2014 Survey: Facebook Scores Low in Customer Satisfaction, USA Today

21 July 2014 Brand promise, customer experience, and CMO lessons for the CIO, ZDNet

19 July 2014 What Cloud Computing Customers Want: Clarity, Simplicity, Support, Forbes

18 July 2014 Delivering World-Class Service on a Startup Budget, Entrepreneur 

18 July 2014 Experience Your Business Like A Customer (Before It's Too Late), Forbes

18 July 2014 Christmas in July: It's Never Too Early to Prepare Your Customer Service Department, Huffington Post 

16 July 2014 The Unexpected New Customer Service Channel, Forbes 

15 July 2014 Customers Don't Care About Your Processes, CMS Wire

15 July 2014 Slow Customer Service Costs You Over $750 a Year, MarketWatch 

15 July 2014 How to Use Neuroscience to Create Great Customer Experiences, Retail Customer Experience

14 July 2014 The 10 All-Time Worst Customer Service Practices, Forbes 

14 July 2014 Cloud Computing Increases Business Agility, Whatever That Means, Forbes

10 July 2014 UC Adoption In The Enterprise, InformationWeek 

10 July 2014 How To Fail Slowly at Customer Service, Forbes 

09 July 2014 What to Do When Your Best Customer Wants to Cancel, Huffington Post

09 July 2014 Top Five Reasons to Use the Cloud (and Four Things for SMBs to Consider), Wired 

08 July 2014 Facebook is the top tool for customer service, consumers say, ZDNet 

08 July 2014 Small Contact Centers Are Still Learning the Benefits of the Cloud, TMCnet 

08 July 2014 9 Ways Social Media Can Help You Deliver Exceptional Customer Service, Business Insider 

08 July 2014 Become the Other CEO (the Customer Experience Officer): A 30-Day Challenge, Bank Systems & Technology 

07 July 2014 Customer Service With A Smile Comes At A Big Price, Huffington Post 

07 July 2014 What Kind of Trees Are the Customers You're Serving?, Entrepreneur 

07 July 2014 The Complete Guide to Using Social Media for Customer Service, Huffington Post 

07 July 2014 Why Your Company Needs a Chief Customer Officer, CIO Today 

07 July 2014 Go Big or Go Home with Customer Experience, CMSwire

05 July 2014 Market Everywhere: 3 Tips to Use Omnichannel Right, Fox Business

05 July 2014 Customer Service Tip: That Whiny Complaining Customer? She's Actually A Gift From The Gods, Forbes 

02 July 2014 Treat Your Employees Like Your Best Customers, Fast Company 

01 July 2014 Contact Centers' Cloud Choices Proliferate: Craft a Strategy for Choosing, Call Center Management 

30 June 2014 Survey: Customer service sways more mobile buyers, BizReport 

30 June 2014 Social Media Customer Service: Four Rules You Need To Know, Forbes

28 June 2014 The World Lost $338 Billion—You Included, CustomerTHINK 

26 June 2014 Study on Customer Experience trends by Accenture, CIOL 

26 June 2014 STUDY: Customer Service Via Facebook Hampered By Companies’ Choice Of Platforms, All Facebook 

26 June 2014 Forget Customer Service, Think Customer Wowing, Entrepreneur 

25 June 2014 Is Your Customer Experience Designed for Humans?, MultiChannel Merchant  

24 June 2014 5 Tools to Identify Gaps in Your Customer Experience Strategy, Bank Systems & Technology 

24 June 2014 Consolidation and Smart Technology Move Telecom Contact Centers to the Cloud, Billing World 

24 June 2014 How M2M Can Enhance the Customer Experience in Field Service, Business2Community

24 June 2014 Google Glass -- Better Suited To Customer Service Than Adland?, MediaPost

20 June 2014 Cloud Computing Adoption Grows, but Hurdles Remain, eWeek

16 June 2014 Why the Twitter-Amazon partnership will be driven by customer experience, Tech Guru Daily

16 June 2014 The Era of the Entitled Customer: A Recipe For Creating Amazing Customer Experiences, ZDNet 

15 June 2014 Customer Service Should Make Promises -- And Then Beat Them, Forbes 

12 June 2014 When customer service becomes self-service, Fox Business 

12 June 2014 Enterprises Double Down With Cloud Investments, CIO Insight 

11 June 2014 Is Delta Putting Customer Service Back Into Customer Service?, Forbes 

11 June 2014 Social Media Preferred for Customer Service, But Companies Fall Short, Media Post 

10 June 2014 The Gap Between Customer Expectations, Retailer Reality in Omni-channel, Multichannel Merchant 

09 June 2014 Belmont Stakes: A+ For Racing, But Customer Service Fails, Forbes 

09 June 2014 The Challenges of Enforcing Customer Service Policies, The New York Times 

09 June 2014 Twitter Beats Call Centers For Customer Service [SURVEY], Media Bistro 

08 June 2014 The importance of customer service, USA Today 

07 June 2014 Solving the Customer Experience Vs. Engagement Vs. Omnichannel Puzzle, Forbes

07 June 2014 Walmart’s New C.E.O. Stresses Technology to Improve Customer Service, The New York Times

06 June 2014 Walmart’s New C.E.O. Stresses Technology to Improve Customer Service, New York Times

03 June 2014 Virgin Bets on a Google Glass Customer Service Experience, Forbes

03 June 2014 A Start-Up That Helps Businesses Assess Customer Service, NYTimes Blog

02 June 2014 Complaining On Twitter May Get You Better Customer Service, CBS Local

28 May 2014 Lessons in Customer Service From the World's Most Beloved Companies, Entrepreneur 

27 May 2014 There's Nothing Less Efficient Than Providing Great Customer Service, Forbes

27 May 2014 Don't be scared; it's just the cloud, InfoWorld

22 May 2014 Customer Service Must be Web-Savvy, Personalized, eWeek 

20 May 2014 The mixed blessings of contact center automation, TechTarget 

20 May 2014 Customer Analytics Improves Your Business, Business2Community 

20 May 2014 Gamifying Customer Care: Four Ways to Entertain Your Customers, Business2Community

19 May 2014 From Airbnb to the NFL: The Collaborative Customer Experience, Forbes

18 May 2014 Forget 'the Cloud'; 'the Fog' Is Tech's Future, The Wall Street Journal

07 May 2014 Top 3 tips to improve mobile customer service, BizReport 

07 May 2014 Using Social Media to Handle Customer Complaints: Who’s Doing It Right?, Business2Community

06 May 2014 Amazon.com, L.L.Bean, Lands' End Named Customer Service Champions By Consumers, Forbes 

06 May 2014 How to Improve the Customer Experience with Your Omni-Channel Strategy, Business2Community

05 May 2014 6 Reasons Social Media Is Your Secret Weapon in Customer Service, Entrepreneur

05 May 2014 Google Customer Service Steps Into The Spotlight, Forbes

02 May 2014 Unified Communications?, No Jitter 

01 May 2014 The 7 Musts of Customer Service on Social Media, Entrepreneur 

01 May 2014 Build Great Customer Service Into Your Business With These 5 Tips, Entrepreneur 

01 May 2014 The 7 Musts of Customer Service on Social Media, Entrepreneur 

29 Apr 2014 Save of the Day: End bad customer service with this app, USA Today

29 Apr 2014 Key questions when selecting a cloud-based provider, ZDNet 

28 Apr 2014 Customers Lead the Charge When It Comes to Cloud Use, eWeek 

28 Apr 2014 Companies Don't Get Mobile Ads (Yet), But Mobile Customer Service? Oh Yes, Forbes 

26 Apr 2014 VoIP, unified communications to grow to $88B market by 2018, says Infonetics, Fierce Telecom  

26 Apr 2014 What Heartbleed Revealed About Customer Experience, Re/Code

25 Apr 2014 In the Age of the Customer, Service and Engagement Will Define the Brand, Destination CRM

25 Apr 2014 Netflix Customer Service Impersonated By Scams in Google and Bing Ads, NBC News

22 Apr 2014 UC Sales On the Upswing, No Jitter

22 Apr 2014 JetBlue And Delta Lead, While United Lags, In Customer Satisfaction Survey, Forbes

22 Apr 2014 Yes, the Cloud Software Companies Will Fly High Again, Re/Code 

22 Apr 2014 4 Dos and 4 Don'ts for Omni-Channel Customer Support, Billing World 

22 Apr 2014 Airlines rank ahead of IRS in customer satisfaction, USA Today 

21 Apr 2014 Even the most secure cloud storage may not be so secure, study finds, NetworkWorld

21 Apr 2014 How Social Media and Online Video are Shaping Customer Service, Business 2 Community

21 Apr 2014 Millennials, The Biggest Generation Of Customers Ever, Don't Care About The Internet Forbes

19 Apr 2014 Millennial Customers Require A Different Customer Experience: Here's Where To Start, Forbes

16 Apr 2014 All Roads Lead to the Omnichannel, Bank Systems & Technology

16 Apr 2014 The Explosive Growth of Cloud Computing [Infographic], Business 2 Community

15 Apr 2014 6 Customer Experience Mistakes You Don’t Want to Make, Business 2 Community

15 Apr 2014 How Not to Conduct Customer Service on Twitter, Brought to you by Uber's GM, Fast Company 

15 Apr 2014 Top 5 Reasons Why 'The Customer Is Always Right' Is Wrong, Huffington Post

14 Apr 2014 No Longer A Mad Men World: Surviving Today's Customer Experience - Powered Reality, Forbes  

14 Apr 2014 Five Customer Loyalty Fixes for Telecom Companies, 1to1Media

13 Apr 2014 Is 'Good Enough' Security Really Good Enough? 5 Ways Trusted Advisers Can Make Sure, Talkin' Cloud 

10 Apr 2014 Why Does Customer Service Suck?, InformationWeek 

08 Apr 2014 Consumers Like Using Text Messages to Solve Customer Service Issues, eWeek

07 Apr 2014 Healthcare's Bad Customer Service: 3 IT Cures, InformationWeek 

02 Apr 2014 Beyond Customer Loyalty Programs: 7 Ways to Build Lasting Relationships, Fast Company  

27 Mar 2014 The Skyscraping Cost of Bad Customer Service (Infographic), Entrepreneur

26 Mar 2014 The Path to Customer Centricity Through the Cloud, Bank Systems & Technology

23 Mar 2014 Smart Vs. Dumb Customer Support, Forbes

23 Mar 2014 How to Benefit from Real Time Data to Enhance Customer Service, Business 2 Community

21 Mar 2014 2014 Cloud Trends Outlook – Future of Cloud Services, Talkin' Cloud

17 Mar 2014 The high cost of great customer service, USA Today 

15 Mar 2014 Take These Two Steps To Rival Nordstrom's Customer Service Experience, Forbes

15 Mar 2014 3 Simple Ways To Upgrade Your Call Center Experience, Business 2 Community

14 Mar 2014 5 Quick Tips for Lasting Customer Service, Fast Company

14 Mar 2014 What's Your Road to Unified Communications and Collaboration?, eWeek

12 Mar 2014 Personalization - The Secret To Better Customer Experience, Forbes

12 Mar 2014 CEM Toolbox: Defining Your Customer Experience, Business 2 Community 

12 Mar 2014 6 Social Media Customer Service Mistakes to Avoid, Business News Daily

11 Mar 2014 Omni-channel Retail Case Study Reveals Opportunities for CMOs, Business 2 Community

11 Mar 2014 Are companies tone-deaf about social media customer service?, Search CRM

11 Mar 2014 Telecoms Push Customer Service On Social Networks, Engagement Still Lags, MediaPost

10 Mar 2014 'Customer Experience' Is Today's Business Benchmark, Forbes

07 Mar 2014 Impact of the Cloud on Social Networking and Mobile Computing, Social Barrel

07 Mar 2014 Customer Service Standards Exposed in 3 Mini Case Studies, Business 2 Community

07 Mar 2014 Context Clues, No Jitter

07 Mar 2014 Why multichannel customer service is the new mandate, Tech Target

06 Mar 2014 How Technology Contributes to Customer Experience, Baseline 

05 Mar 2014 Companies That Care: How to Turn Customer Service Into a Compelling Competitive Advantage, Huffington Post 

05 Mar 2014 Move Contact Centers to the Cloud ASAP: 10 Reasons Why, eWeek 

05 Mar 2014 Google Trends: “Customer Service” Gains Popularity As a Search Term, Business 2 Community 

02 Mar 2014 Abandon Email As A Customer Service Channel At Your Peril, Forbes

02 Mar 2014 Evaluating & Improving the Customer Experience in Call Centers, Business 2 Community 

01 Mar 2014 How Important Is Customer Service In Customer Experience? (Infographic), Business 2 Community

01 Mar 2014 How Important Is Customer Service In Customer Experience? (Infographic), Business 2 Community

27 Feb 2014 Know Thy Customer: Strategies for Using Big Data to Enhance the Customer Experience, Marketing Prof 

26 Feb 2014 WhatsApp: Best for Customer Service?, The Guardian

26 Feb 2014 Surviving a Conference Call, The Wall Street Journal

26 Feb 2014 10 Retailers with the Worst Customer Service, TIME

26 Feb 2014 Why Customer Service Reps are Unsung Backbone of Your Firm, InvestmentNews

24 Feb 2014 Seven ways for marketers to collaborate with IT for better customer experience, Econsultancy

21 Feb 2014 As Cloud Spending Spikes, Here's Where to Invest, InfoWorld 

21 Feb 2014 How To Hire Your Way To A Great Customer Experience: The Five Crucial Traits Of Customer-Centric Employees, Forbes

20 Feb 2014 How Can Retailers Realize the Omni-Channel Opportunity?, The Guardian 

19 Feb 2014 The Top 7 Reasons Why Your Business Needs To Embrace Social In 2014, Business 2 Community

18 Feb 2014 A CEO's Guide to Navigating Customer Expectations, CMS Wire 

18 Feb 2014 Tools to Deliver an Amazing Customer Experience, Business 2 Community

15 Feb 2014 SURVEY: Most Brands Aren’t Ready for Customer Service on Social, Media Bistro 

15 Feb 2014 Are You Ready For A Customer Experience Revolution?, Business 2 Community

14 Feb 2014 The Little Things That Destroy Your Customer Experience, Forbes 

13 Feb 2014 How to Use Social Media for Customer Service, Business News Daily 

13 Feb 2014 Three Quarters of Consumers Now Expect to Provide Real-time Feedback on Their Experiences, Digital Journal 

13 Feb 2014 14 Must-Read Stats that Emphasize the 2014 Customer Experience Imperative, Customer Think 

12 Feb 2014 Becoming The Zappos Of (Insert Your Industry's Name Here): Customer Experience And Bottom-Line Results, Forbes 

11 Feb 2014 Retailers Need Better Customer Service, Mobile Solutions, Biz Report 

11 Feb 2014 8 Key Customer Service Trends to Watch for in 2014, CNN iReport

11 Feb 2014 Lithium Technologies to Buy Social Media Gauge Klout, Reuters

12 Feb 2014 Getting Social Customer Experience Right, ClickZ 

10 Feb 2014 Roadblocks to Epic Customer Experiences: Embracing Technology, CMS Wire

09 Feb 2014 The Future of the Online Customer Service Industry, Business 2 Community

08 Feb 2014 Strategies for Social Customer Service in 2014, Social Barrel

05 Feb 2014 5 Retail Customer Experience Predictions for 2014, Multichannel Merchant

05 Feb 2014 Social Commerce Big Data Not Being Effectively Used by Retailers According to New Report, ZDNet

04 Feb 2014 Reach Out and Touch for Better Collaboration, Customer Experiences, CMSWire

04 Feb 2014 From Call Center Agent to Zappos Executive: This Woman Will Blow Your Mind, Forbes

03 Feb 2014 Shoppers Increasingly Want In-Store Experience to Mirror Online, Retail Customer Experience

03 Feb 2014 Listening to Your Customers When Your Customers Disagree, HBR Blog

03 Feb 2014 Fraud Prevention and Customer Experience Management: How Banks Leverage Real-Time Analytics to Achieve a Balance Business2Community

02 Feb 2014 How to Kill Your Competition with Kindness: 5 Steps, Forbes

31 Jan 2014 Customer Journey's vs. Touchpoints? It's Not Even Close, LinkedIn

30 Jan 2014 Social Tools Alone Don't Make a Social Business, Inc.com

29 Jan 2014 Does Working in a Call Center Have to be So Miserable?, The Washington Post

28 Jan 2014 What Your SME Can Learn From Starbucks, Business2Community

28 Jan 2014 Injecting Magic Into Your Customer Service Experience, Forbes

27 Jan 2014 United Airlines Proves that Improving Customer Experience Requires Positive Employee Engagement, 1to1 Media

25 Jan 2014 Understanding the Omnichannel Approach, Multichannel Merchant

24 Jan 2014 Customer Service in 2014: 3 Predictions for SMEs, CustomerThink

24 Jan 2014 Social Media's Impact on Customer Service [INFOGRAPHIC], Media Bistro

23 Jan 2014 6 Techniques for Building Customer Rapport, CustomerThink

23 Jan 2014 Where Customer Service Doesn't Matter, Forbes

21 Jan 2014 Lessons from an "Amazing" Evangelist, CBS News

20 Jan 2014 If great customer service is your competitive differentiator then you’d better be ready to go above and beyond, Financial Post

17 Jan 2014 Nest and Google's Customer Service Problem, HBR Blog

09 Jan 2014 Customer Service Lessons from Michael Dell, Jeff Bezos and Mickey Mouse, ComputerWorld

08 Jan 2014 4 Brands that Deliver Awesome Customer Service via Twitter, and What We Can Learn from Them Business2Community

06 Jan 2014 Tech spending to soar in 2014, driven by mobile data, CNBC

02 Jan 2014 Bring the Internet of Things to Customer Service and Support, CMSwire

02 Jan 2014 Building World-Class Customer Service, LinkedIn

27 Dec 2013 The Rise of Mobile Enterprise Apps, CIO Insight

26 Dec 2013 The UC Market Year in Review, No Jitter 

23 Dec 2013 Roundup of Cloud Computing and Enterprise Software Predictions for 2014, Forbes

23 Dec 2013 Fixing the Weakest Link—Connecting Mobile to Customer Service, 1to1Media

19 Dec 2013 Tips to Help You Stay Off Your Customer's Naughty List, LinkedIn

18 Dec 2013 Game-Changing IT Trends: A Five-Year Outlook (Part I), Business2Community

18 Dec 2013 Miracle Cure: Driving Patient Satisfaction for Hospital and Healthcare Industry Customers, Forbes

18 Dec 2013 Customer Service: Which Brands Really Get It?, Econsultancy

17 Dec 2013 Customer Experience Challenges and Trends Identified for 2014, LinkedIn

17 Dec 2013 2014: The Year of the Connected Customer Data, CMSWire

17 Dec 2013 Learn the Top Customer Service Skills Used at Amazon.com, Business2Community

17 Dec 2013 Using Advanced Tech to Measure Customer Experience, Baseline

16 Dec 2013 5 Ways "Internet of Things" Will Disrupt Business in 2014, ClickZ

16 Dec 2013 Multi-Channel Shopping Means Multi-Channel Customer Service, Business2Community

16 Dec 2013 Customer Service - Your Most Powerful Retention Tool or Your Competitors Most Powerful Acquisition Tool?, Business2Community

16 Dec 2013 Brands Need to Understand Social (Customer) Service, MediaPost

13 Dec 2013 7 Hot Predictions in Social Media for 2014, Business2Community

13 Dec 2013 Macy's Creates the Customer Experience through Omnichannel, Retail Info News

12 Dec 2013 A CXM Retrospective: How the Customer Experience Has Evolved, CMSWire

12 Dec 2013 8 Tips for Social CRM Success, Hospitality Technology

11 Dec 2013 Future CIOs Explore Design to Drive Customer Experience, Forbes

11 Dec 2013 Time for Hybrid Cloud Solutions, No Jitter

11 Dec 2013 New Year, New Cloud? 2014 Predictions, Midsize Insider

10 Dec 2013 Consumers Have Had Enough, 'Rage Survey' Says. TODAY.com

09 Dec 2013 4 Tips That Transform Holiday Shoppers Into Loyal Customers, Business2Community

09 Dec 2013 How Bad Are Banks Customer Service?, Main Street

09 Dec 2013 7 Noble Pursuits of Great Customer Service Leaders, Business2Community

06 Dec 2013 Banking Industry Doesn't Have Great Customer Service: Survey New York Post

05 Dec 2013 Consistency is Key to Amazing Customer Service, CRM Buyer

05 Dec 2013 Social Business is Not Dead: New Charts and Data Reveal Evolution of Social Businesses, CMO.com

05 Dec 2013 Calling All Contact Centers: Why Data Overload Hinders Agent Performance, 1to1 Media

05 Dec 2013 4 Ways to Improve Your CRM, Mashable

04 Dec 2013 Would You Risk Your Customer's Experience on the Least-Expert Employee in Your Firm?, Forbes

03 Dec 2013 Two Successful Customer Service Case Studies from (Surprise!) The Airlines, Business2Community

02 Dec 2013 14 Customer Experience Predictions for 2014, CustomerTHINK

22 Nov 2013 Top 5 Reasons Why Customer-Centric Efforts Fail, Business2Community

21 Nov 2013 'Internet of Customers' Is Focus of Dreamforce, Baseline

20 Nov 2013 How to Create Customer for Life, Forbes

20 Nov 2013 Why Workforce Management and Customer Experience Go Hand in Hand, TechTarget

19 Nov 2013 Holiday Customer Service Tips from the Movie 'Elf', Business2Community

18 Nov 2013 The Most Powerful Customer Service Formula Is Just Three Words Long, Forbes

18 Nov 2013 CIOs and CMOs: Feuding in the C-Suite, CIO

16 Nov 2013 Roundup of Cloud Computing Forecasts Update, 2013, Forbes

15 Nov 2013 The Reason So Many Brands Fail On Social Media Is That They Don't Actually Talk To Their Customers, Business Insider

14 Nov 2013 85% of Consumers Will Retaliate Against a Company with Bad Customer Service [Report], VentureBeat

14 Nov 2013 Delta: A Customer Service Role Model, Forbes

14 Nov 2013 Retailers less than cheerful over Christmas sales, NYTimes

14 Nov 2013 Users Hit It Off with Social Networks for Customer Service, Business2Community

14 Nov 2013 Customer experience management to drive telco IT spending to $60.7B by 2017, says Ovum, FierceTelecom

13 Nov 2013 The Future of Customer Service: 20 Expert Predictions for 2014 & Beyond, CustomerThink

13 Nov 2013 Every Business is a Contact Center, Business2Community

13 Nov 2013 10 Multichannel Customer Service Takeaways From Forrester, Business2Community

13 Nov 2013 Complaints are a Gift in the Age of the Empowered Customer, CMSWire

13 Nov 2013 How to Optimize Mobile for Holiday Purchases [Infographic], CMSWire

12 Nov 2013 Get Your Customer Service in Shape for the Holidays, Small Biz Trends

08 Nov 2013 Delivering Extraordinary Customer Service, DestinationCRM

08 Nov 2013 The Future of Customer Service: From Personal, to Self, to Crowd Service, Business2Community

07 Nov 2013 5 Ways to Make Your Customer Experience Really Shine This Holiday Season, Business2Community

07 Nov 2013 Using Twitter as a Tool to Deliver Customer Service, Bloomberg TV

07 Nov 2013 Who's Responsible for the Customer's Experience?, Business2Community

06 Nov 2013 Most Companies Fail Customer Service Test, CBS News

03 Nov 2013 Creating the Remarkable: 4 Rules to Upgrade Customer Experience, Business2Community

31 Oct 2013 Big Data: Is It Ready for Prime Time in Customer Experience Management?, BillingWorld

30 Oct 2013 Good Customer Service Drives Customer Loyalty This Holiday Season, According to PriceGrabber Survey, Digital Journal

30 Oct 2013 Customer Service from the C-Suite to the Mail Room, Business2Community

30 Oct 2013 Make Your Call Center Relevant, Business2Community

30 Oct 2013 Why Organizations Should Welcome Complaints, Forbes

29 Oct 2013 1to1 Media Announces 2013 Customer Experience Best Practices, 1to1 Media

29 Oct 2013 The CIO's Role in Driving Customer Profitability, 1to1 Media

28 Oct 2013 Learn From the Best: How Hospitality Leaders Four Seasons and Ritz-Carlton Empower Employees And Uphold Customer Service Standards, Forbes

28 Oct 2013 Top 3 Tips to Increase Customer Service Over the Holiday, BizReport

28 Oct 2013 What Can A Call Center Do For Your Business Customer Experience?, Business2Community 

26 Oct 2012 Large Enterprises Seeking Cloud-based UC, UCStrategies

25 Oct 2012 UCStrategies Experts Discuss Multi-Vendor UC Interoperability, UCStrategies

25 Oct 2012 UCStrategies Experts Discuss Multi-Vendor UC Interoperability, UCStrategies

24 Oct 2012 Voice is Not the Path to UC, UCStrategies

11 Oct 2013 Study: Topnotch Customer Service Yields Strong Returns, CRM Buyer

11 Oct 2013 Three Tips For Surpassing Customer Expectations, DesinationCRM

11 Oct 2013 Value, Retail Pricing and The Customer Experience: Speaking Homer Simpson's Language at Costco, Forbes

09 Oct 2013 Filling the Gaps for Better Customer Experiences, Business2Community

09 Oct 2013 Retail Customer Service in the Time of the Millennial Mindset, 1to1 Media

09 Oct 2013 Making Mobile the Banking Method of Choice, 1to1 Media

09 Oct 2013 Switching Channels at the Contact Center, CMSWire