Aspect in the News

Read what others are saying about Aspect:

16 January 2019, Omnichannel Customer Experience: How Much is too Much?, CMSWire

1 January 2019, Vector Capital's Acquisition of Aspect Emphasizes Both Customer and Agent Experiences, Opus Research

14 December 2018, Consumers Are Evolving the Customer Experience. Are Brands Evolving with Them?, CustomerThink

12 December 2018, Customer Service Expectations Are Evolving, eMarketer

5 November 2018, The Future of Call Centers and Customer Service: Are Robots Taking Over?, BestTechie

1 November 2018, Why People Are Saying 'Thank You' to Chatbots, Entrepreneur

16 August 2018, Agents Share Their Secrets to Happiness, CustomerThink

2 August 2018, Project Managers Need to be Warriors, not Bookkeepers, CIO

19 July 2018, Study Finds Interest in the Gig Economy Among Customer Service Agents, DestinationCRM

4 June 2018, Self-Service and Assisted Service: Putting It All Together, SpeechTech Mag

23 May 2018, Google Duplex's Conversational AI Showsa Path to Better Customer Service, CMSWire

14 May 2018, Is Google Duplex Really that Incredibly Bad (Ass)?, Voicebot.ai

11 May 2018, Blueworx Partners with Aspect to Launch Blueworx CX, Smart Customer Service

8 May 2018, Women in Tech: Stronger Than Ever in 2018, No Jitter

7 May 2018, Why Conversational AI Matters, ETCIO

20 April 2018, Beyond the Phone: Aspect Software on Importance of Alternative Comms, UCToday

17 April 2018, News: UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution, ContactCenterWorld

01 April 2018, Rosie the Robot Meets Margot the Wine Bot, Contact Center Pipeline

23 March 2018, Aspect Software Appoints Krishna Arani as SVP Asia-Pacific Sales, ContactCenterWorld

19 March 2018, IT's Most Wanted: 16 Indispensable Traits of IT Pros, CIO

15 March 2018, Putting Your Chatbots to Work, Earley Sciences

10 March 2018, Contact Center Solutions Week in Review, Contact Center Info

7 March 2018, Aspect Launches AI Assistant Suite, Smart CustomerService

3 March 2018, Are you so good your customers would pay double?, The Small Business Expert

13 February 2018, Consumers Don't Have Time For Poor Customer Service, eMarketer

9 February 2018, Customers Are Willing to Pay a Lot More for a Better Customer Service Experience, CustomerThink

8 February 2018, How Grocery Giant Lidl's Chatbot, Margot, Consistently Offers Great Wine Recommendations to Thousands, Opus Research

5 February 2018, Your IVR Doesn't Have to Suck, NoJitter

3 February 2018, Contact Center Solutions Week in Review: Aspect, Contact Center Solutions

1 February 2018, Here's What's Wrong With Most Customer Service Training (And How to Fix it), Forbes

28 January 2018, Would You Rather Clean a Toilet or Contact Customer Service, Forbes

25  January 2018, Many Brand Marketers Plan to Try Conversational Commerce, eMarketer

24 January 2018, Consumers are abandoning traditional customer service channels, Business Insider

23 January 2018, Here's How Customer Service Can Drive Retail Churn, Business Insider

23 January 2018, Does Your Company Need a Chatbot?, CMSWire

9 January 2018, Aspect Software Unveils First Partner Program for Resellers, Channel Partners

25 December 2017, How Customer Service Will Change in 2018, Huffington Post

8 December 2017, Artificial Intelligence Will Probably be a Threat to Humans (But Why You Don't Have to Worry), Inc.

5 December 2017, How Consumer Technologies are Impacting IT, CIO

29 November 2017, Machine Learning or Linguistic Rules: Two Approaches to Building a Chatbot, CMSWire

13 November 2017, 5 tools for improving the efficiency (and conversion power) of your call center, TheNextWeb

27 October 2017, Encouraging and enabling collaboration in a modern workplace, CIO

5 October 2017, Digital Colleagues: Friend or Foe, Contact Center Pipeline

6 Sept 2017, The Secret Language of Chatbots, TechCrunch

28 August 2017, How Digital Has Changed What Your Customers Want In Customer Service, Contact Centers, Support, Forbes

28 August 2017, No One is Happier About Customer Service Chatbots Than the People They are Designed to Replace, Entrepreneur

11 August 2017, The Impact of Unhappy Customer Service Teams, Retail Customer Experience

8 August 2017, Robots in the Contact Center, Pelorus Associates

5 August 2017 How Much Can Chatbots Save Your Contact Center?, CustomerThink

2 August 2017 Aspect Software Makes Progress with New Customer Engagement Center, Ventana Research

1 August 2017 Facebook's Botched Messenger Rollout Isn't Hurting Chatbots, Venturebeat

1 August 2017 Here's Proof That Workers Want to Relinquish Their Menial Jobs to Chatbots, Venturebeat

24 July 2017 Infographic: How Consumers Want Companies to Use Customer-Service Chatbots, AdWeek

13 July 2017 Creating Career Paths for Agents, Contact Center Pipeline

29 June 2017 Six examples of proactive customer service, MyCustomer

29 June 2017 Although chatbot use rises, we still prefer talking to humans, ZDNet

26 June 2017 How Robotic Process Automation Fits in Your Contact Center, CMSwire

26 June 2017 Customer Service Agents and Chatbots A Beautiful Relationship [Infographic], MarketingProfs

21 June 2017 Who the Heck Needs Needs Comparison Shoppers? Turn Them into Loyal Customers, Guided Selling

16 June 2017 Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction, PYMNTS

16 June 2017 New Aspect Survey Indicates Room for Improvement in Call Centers, Workforce Optimization Software

15 June 2017 Aspect Releases Version 17 of Via, Smart CustomerService

13 June 2017 What's so Artificial About Artificial Intelligence, Saddletree Research

13 June 2017 The Business Case for Customer Service Chatbots, TechTalks

21 May 2017 10 steps to build a better customer service chatbot, VentureBeat

18 May 2017 Digital Transformation in the Cloud, ZDNet

18 May 2017 10 Fascinating Facts About Chatbots, Inc.

12 May 2017 Can Chatbots Replace Your Summer Interns? Fast Company

8 May 2017: New Products of the Week: 5.8.17, Network World

24 Apr 2017 The Bots Are Coming, and Fast, Speech Technology Magazine

01 Apr 2017 Cool Hand Stew, Saddletree Research

08 Mar 2017 AI-Driven Enterprise Search Is Closer Than You Think, CMSwire

01 Mar 2017 Intelligent virtual helpers whittle away at human jobs, Financial Times

28 Feb 2017 What to do about the chatbot dilemma, VentureBeat

27 Feb 2017 Aspect Charts Course 'Via' CCaaS, NoJitter

10 Feb 2017 Chatbot Acceptance Rises, But Human Backup Still Preferred, Retail Touchpoints

08 Feb 2017 Omnichannel hits a snag, BusinessInsider

07 Feb 2017 Chatbots Poised to Invade the Enterprise, ITBusinessEdge

01 Feb 2017 WFM in an Omnichannel World, Contact Center Pipeline

01 Feb 2017 Workforce Optimization Is Under Siege, DestinationCRM

27 Jan 2017 26 Statistics On Why You Should Consider Omni Channel Marketing, Business2Community

26 Jan 2017 The 7 Most Important Customer Service Stats for 2017, Business2Community

25 Jan 2017 Chatbot to Deliver Mesa City Services, 21st Century State and Local

24 Jan 2017 Do Chatbots Dream of Electric Sheep?, CMSwire

20 Jan 2017 City enlists SMS chatbots for service delivery, GCN

31 Dec 2016 Reverse-engineering the universal translator, TechCrunch

13 Dec 2016 Nordstrom launches chatbot for holiday shopping, FierceRetail

13 Dec 2016 Consumers expect ever more options for customer service, Hotel Marketing

13 Dec 2016 Using Bots to Bring Holiday Joy, Smart Customer Service

13 Dec 2016 For marketers, the widening range of services complicates the equation, eMarketer

12 Dec 2016 Survey finds half of consumers would prefer to conduct all customer service via messaging, VentureBeat

08 Dec 2016 44% of US consumers want chatbots over humans for customer relations, Business Insider

05 Dec 2016 Study: Chatbots rule customer service efforts, Chain Store Age

28 Nov 2016 Service Defines the Brand —& Half of Consumers Are Ready to Leave Brands They Do Business With, Bulldog Reporter

27 Nov 2016 5 things that need to be fixed in travel now, USA Today

14 Nov 2016 Are Your Contact Centre Agents Ready For Christmas?, Contact Centres

11 Nov 2016 Aspect Software wins Ventana innovation award, IT Online

10 Nov 2016 Avoid the Phone Slam with a Finely Tuned IVR, Speech Technology Magazine

09 Nov 2016 Twitter’s Chatbot Introduction Will Help To Establish It As The Perfect Platform For Customer Service, Call Centre Helper

09 Nov 2016 Motivating Contact Centre Staff Keep Your Staff Performing, Contact Centres

08 Nov 2016 Data Breaches One Thing Lack Of Communication Is Another, Contact Centres

08 Nov 2016 Aspect Software named Ventana Research Technology Innovation Award winner for customer excellence, IT Web

07 Nov 2016 Twitter Chatbot Introduction Perfect Platform For Customer Service, Contact Centres

02 Nov 2016 Times They Are A-Changin'" for Contact Centers, No Jitter

01 Nov 2016 Is Your Contact Centre Future Ready?, Contact Centres

31 Oct 2016 The Rise of Artificial Intelligence & Machine Learning (And What It Will Take from an Infrastructure Perspective), Cloud Computing TMC

31 Oct 2016 IBM Social Business Bets on Key Application and Technologies, Ventana Research

26 Oct 2016 Contact Centre Professionals Missing Key Cloud Opportunities, Contact Centres

26 Oct 2016 Banks Must Master Security Basics Says Aspect Software, Contact Centres

25 Oct 2016 Contact Centre Professionals Missing Key Cloud Opportunities, Suggests New Research, Call Centre Helper

21 Oct 2016 Banks Must Master Security Basics Or Play Catch-Up With Mobile Banking Fraud, Call Centre Helper

20 Oct 2016 Feedback from Customers Is the Ultimate Tool for Improving the Contact Centre Experience, Call Centre Helper

19 Oct 2016 Feedback Tool For Improving Contact Centre Experience, Contact Centres

18 Oct 2016 3 ways chatbots deliver ROI for customer service, VentureBeat

18 Oct 2016 The Robots Are Coming – or Are They?, Call Centre Helper

17 Oct 2016 ICMI’s 2016 Contact Center Demo & Conference to House New Products, Services and Demonstrations from Leading Exhibitors, Telecom Reseller

14 Oct 2016 Customer Service Heaven Is Just a Virtual Personal Assistant Away, CMSwire

12 Oct 2016 How Do I… Manage and Schedule Multi-Skilled Agents?, Call Centre Helper

10 Oct 2016 How Digital Natives are Changing the Rules for Customer Service, LinkedIn

07 Oct 2016 Study says Twitter customer service pays off, ClickZ

06 Oct 2016 Independent Research Firm Praises Aspect Software, Call Centre Helper

06 Oct 2016 Chatbot Market - Segment, Demand, Outlook ,Trends, Forecast 2024, Digital Journal

05 Oct 2016 It Pays to Provide Customer Service via Twitter (Report), Social Times (Adweek)

05 Oct 2016 Study: Twitter customer care increases willingness to pay across industries, Twitter blog

03 Oct 2016 Challenger banks ignoring under 18s, and that's a mistake, ITProPortal

03 Oct 2016 Challenger Banks Neglecting Mobile Youth Market, Contact Centres

03 Oct 2016 Challenger Banks Neglecting the Mobile Youth Market, Call Centre Helper

03 Oct 2016 Can BYOD sharpen the line between work and home?, IT Online

28 Sept 2016 50 Facts about Online Consumer Behavior Not to Ignore, Business2Community

25 Sept 2016 Aspect Provides Customer Engagement Center in the Cloud, Ventana Research

22 Sept 2016 Psyched About Automated Interaction? Make Sure You Think Outside the Bot, CustomerThink

21 Sept 2016 An Introduction to… Quality Management Technology, Call Centre Helper

16 Sept 2016 What Drives Customer Engagement?: Retailers believe their store associates have the least impact on customer engagement, eMarketer

16 Sept 2016 Microsoft’s stake in artificial intelligence leads the way for serious business use, IoTNow

12 Sept 2016 News : Modern, Consumer-like Software Tools Make Happier, More Productive Customer Service Agents, Contact Center World

15 Sept 2016 Why Should You Care About Chat Bots?, Call Centre Helper

30 Aug 2016 Aspect Software Recognised as the Workforce Optimisation Industry 2016 Global Company of the Year, Call Centre Helper

29 Aug 2016 Developing enterprise bots, InfoWorld

26 Aug 2016 Microsoft’s Stake in Artificial Intelligence Leads the Way for Serious Business Use, Call Centre Helper

26 Aug 2016 The weird and wonderful future of AI chatbots, IgdConnect

25 Aug 2016 Speech Technology Magazine Unveils the Winners of its 2016 Speech Industry Awards, SF Gate

25 Aug 2016 Aspect Introduce Chatbot – Virtual Assistant Technology, Contact Centres

22 Aug 2016 Chatbot Market - Global Industry Analysis, Growth, Trends, Forecast 2024, Digital Journal

22 Aug 2016 Yield Hunt Emboldens Companies to Chip Away Loan Safeguards, Bloomberg

17 Aug 2016 Content Translation Wins Customer's Hearts and Minds, CMSwire

08 Aug 2016 Ditching The Contact Centre Script? Not So Fast!, Contact Centres

04 Aug 2016 How Does Big Data Benefit Marketing, Digital Doughnut

04 Aug 2016 Customers are abandoning brands for poor service (yours will too), American Genius

04 Aug 2016 Customers are Abandoning Brands for Poor Service (Yours Will Too), The American Genius

01 Aug 2016 Aspect Flies Toward the Cloud with a Burst of Products and Improvements, Speech Technology Magazine

24 June 2016 Messaging the robot: Improving Mission-critical Business Needs with A.I. and Bots (VB Live), VentureBeat

19 June 2016 These chatbots failed so yours doesn’t have to, VentureBeat

07 June 2016 1-800-Flowers on chatbots, online gifting and the automation of thoughtfulness, RetailDive

03 June 2016 Amazon Echo: The new voice in brand engagement, Mobile Marketer

1 June 2016 Brands Bet on Bots, DestinationCRM

1 June 2016 16 Top Customer Experience Takeaways from CRM Evolution, CustomerThink

31 May 2016 Aspect Reimagining CX 'Via' the Cloud, NoJitter

26 May 2016 Do's & Don'ts of Deploying a Digital Concierge, Hospitality & Technology

20 May 2016 Observations from ACE 2016: Setting the Stage for the ‘Consumer-to-Business’ Model, Aberdeen

20 May 2016 Chatbots: The ultimate self-service in a digital age?, IT Pro Portal

17 May 2016 The Theory of Customer Service and Balancing Out the Information Advantage, Smart Customer Service

10 May 2016 Radisson Blu Edwardian Guests Can Now Text Edward The Chatbot For Service, Forbes

05 May 2016 Chatbots Are Your Newest, Dumbest Co-Workers, Bloomberg

03 May 2016 Chatbots - Ready to Take Over The World?, Mad Marketer

20 April 2016 Glitchy Facebook bots show tech in early stages, USA Today

15 Apr 2016 Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution, Multichannel Merchant

12 Apr 2016 Radisson Blu Edwardian Guests Can Text “Edward” for Intelligent Assistance, Opus Research

30 Mar 2016 Calling All Linguists: The Messaging Bots Need Help, CMSWire

11 Mar 2015 What developers should consider when building a mobile app, TechBeacon

06 Mar 2016 Cognitive correction and creating better human-to-machine interaction, TechCrunch

26 Feb 2016 Customer Service Channels That Frustrate Consumers, eMarketer

22 Feb 2016 Cutting Employees Some Slack With Workplace Technology, CMSwire

18 Feb 2016 Are Hybrid Clouds the Secret Sauce for Great CX?, CMS wire

15 Feb 2016 The 2016 State of the Speech Technology Industry: Intelligent Virtual Assistants, Speech Technology Magazine

23 Jan 2016 Text is the new talk for brand marketers, VentureBeat

18 Jan 2016 Trading Places: Another Aspect Of Innovation, Saddletree Research

28 Dec 2015 Most Shoppers Have Abandoned a Retailer Because of Poor Service. eMarketer

28 Dec 2015 "Almost 1/3 of Consumers Would Rather Eat a Piece of Last year’s Fruitcake...", Frank Eliason LinkedIn

23 December 2015 Cloud facilitating adoption of “Self-Service” economy, VARINDIA

08 Dec 2015 HTML5 or Native? The One Question You Need to Answer to Decide, Business2Community

20 Nov 2015 Consumers’ Low Customer Service Expectations Could Mean Retailers Will Be Decorated with Disappointment This Holiday Season, Bulldog Reporter

17 Nov 2015 Black Friday Could Make Or Break The Contact Centre, Contact Centres

16 Nov 2015 Seven Customer Expectations That You Need to Exceed, MarketingProfs

28 Oct 2015 Infographic: Forrester Study Reveals What Customers REALLY Want from Self-Service Customer Think

27 Oct 2015 Could messaging apps and consumer preference for text mean the end of customer service as we know it?, techspective

19 Oct 2015 Can Social Be a Customer Service Disaster Recovery Solution?, Loyalty360

18 Oct 2015 Can Social Be a Customer Service Disaster Recovery Solution?, CustomerThink

14 Oct 2015 Intelligent Assistants Bring Changes to CRM and Customer Service, Smart Customer Service

12 Oct 2015 Getting Your Contact Center to Speak ‘Millennial’, 1to1 Media

11 Oct 2015 13 Shocking Customer Service Statistics; CustomerTHINK

06 Oct 2015 If Text is the New Talk, Messaging Auto Bots Just May be Your New Buddy, Loyalty360

30 Sept 2015 The New Patient Advocate in the Back Office: Workforce Management, Loyalty360

29 Sept 2015 The Shifting Sands of Customer Service, CustomerTHINK

22 Sept 2015 9 Things You Need to Know to Give Millennials Great Customer Service, Entrepreneur

21 Sept 2015 3 Ways to Reach the Full Potential of IoT in Healthcare, Loyalty 360

18 Sept 2015 Scupper ye, Autocorrect! Aspect Tries 'Text Like a Pirate Day', Media Post

18 Sept 2015 Aspect Software Talks DIY At Customer Contact Expo, Contact Centres

15 Sept 2015 Aspect Enhances Zipwire Cloud Contact Center Solution, DestinationCRM

01 Sept 2015 When Customer Experience Is The Ticket, Destination CRM

27 Aug 2015 A Digital Revolution: What the IoT Means for the Future of Health Care, IoT Journal

17 Aug 2015 Please Continue to Hold... and Hold... or Text, Facebook Us, AdAge

14 Aug 2015 Aspect Software acquires LinguaSys, IT-Online

12 Aug 2015 LinguaSys’ tech tools acquired by cloud service company Aspect Software, South Florida Business Journal

11 Aug 2015 Aspect Software Acquires LinguaSys, DestinationCRM

29 July 2015 Customer Service Delayed in Hospitality and Travel Sectors, Hospitality Technology

23 July 2015 How messaging impacts customer communications, VentureBeat

15 July 2015 Why I Should Share My Digital Identities With My Vendors, MediaPost

08 July 2015 How Hospitality Professionals Can Help Customers Help Themselves and Why It’s Important to Do So Now, Hotel Online

16 June 2015 Rotten Customer Service? 5 Things Marketers Can Learn From Consumers, Entrepreneur

13 May 2015 Why hybrid messaging can build a connection with audiences, The Next Web

06 May 2015 WFO tools focus on analytics and quality for contact centers and back offices, Software Magazine

04 May 2015 Are Millennials building a self-service nation?, Retailwire

27 Apr 2015 Millennials Want It Now, And They Want It Right, MediaPost

27 Apr 2015 12 ways to improve the customer experience for online shoppers, CIO

27 Apr 2015 The Millennial Generation is Defining the Web Experience, CMSwire

22 Apr 2015 Why millennials want self-serve customer service options, The Business Journals

22 Apr 2015 New Study Shares Secret to Winning and Keeping Millennial Customers, Inc.

09 Apr 2015 Millennials Want Options from Customer Service Reps, eWeek

08 Apr 2015 Half of millennials have left firms due to bad customer service, Business Reporter

08 Apr 2015 Survey: Millennials Demand, Redefine Customer Service, MorningNewsBeat.com

06 Apr 2015 55% of millennials expect more from customer service, FierceRetail

06 Apr 2015 Report: Poor customer service pushes consumers away, BizReport

03 Apr 2015 Customer Experience for Millennials Means Solving Their Own Problems, Loyalty360

03 Apr 2015 Customer Experience Continuity, Telecom Reseller

03 Apr 2015 Millennials Want it ALL: OmniChannel Customer Service, Hausman Marketing Letter

02 Apr 2015 Jason Dorsey & Stewart Bloom – Millennial Expert & Aspect Software, wkyc.com

02 Apr 2015 The Changing Tides of Customer Service, The Morning Blend KMTV

02 Apr 2015 Do You Dread Dealing With Customer Service? You're Not Alone, Tristate WTVW

02 Apr 2015 Research Sponsored by Aspect Software Shows “The Future of Customer Service is Self-Service”, Opus Research

02 Apr 2015 Customer, Serve Thy Self: New Study Reveals Millennials' Desire for Self Service, Digital Interaction to Change Customer Service Forever, Spoke

02 Apr 2015 Poor Service Experiences Flush Satisfaction Down the Drain, 1to1 Media

27 Mar 2015 Omni-Channel a Boon for JC Penney, Cloud Contact Center Zone

26 Mar 2015 CRM Magazine Honors Recipients of the 2015 CRM Service Awards, San Antonio News

17 Mar 2015 Aspect Customer Trupanion Named Microsoft Visionary Award Winner, Contact Center World

11 Mar 2015 Aspect’s Brings “Context Cookies” to the Contact Center, Opus Research

11 Mar 2015 Context is Everything: Aspect Releases Omnichannel Contextual Platform, Smart Customer Service

10 Mar 2015 Empowering Mobile Customers… & Agents, No Jitter

03 Mar 2015 11 Tips for Improving Your Company’s Customer Support; CIO

25 Feb 2015 The Contact Center and the Infrastructure, NoJitter

20 Feb 2015 Aspect’s Expanded EQ WFO Platform Aims to Improve Customer and Employee Engagement, Smart Customer Service

10 Feb 2015 The 2015 State of the Speech Technology Industry: Intelligent Virtual Assistants, Speech Technology Magazine

10 Feb 2015 News : Aspect Software Receives Leadership Award from Frost & Sullivan, Contact Center World

06 Feb 2015 Aspect Fires Up Engagement Strategy, noJitter

06 Feb 2015 News : YouTube Could Replace the Call Centre, Finds Survey, Contact Center World

03 Feb 2015 Aspect Analyst Summit 2015 – Phoenix Rising out of the Ashes – Part 2, Frost & Sullivan

02 Feb 2015 Aspect Discusses the Cloud in Sunny Cancun, Unified Communication Strategies

27 Jan 2015 Observations from #AspectSummit15, Aberdeen