Aspect in the News

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5 November 2018, The Future of Call Centers and Customer Service: Are Robots Taking Over? , BestTechie

1 November 2018, Why People Are Saying 'Thank You' to Chatbots, Entrepreneur

16 August 2018, Agents Share Their Secrets to Happiness, CustomerThink

2 August 2018, Project Managers Need to be Warriors, not Bookkeepers, CIO

19 July 2018, Study Finds Interest in the Gig Economy Among Customer Service Agents, DestinationCRM

4 June 2018, Self-Service and Assisted Service: Putting It All Together, SpeechTech Mag

23 May 2018, Google Duplex's Conversational AI Showsa Path to Better Customer Service, CMSWire

14 May 2018, Is Google Duplex Really that Incredibly Bad (Ass)?,

11 May 2018, Blueworx Partners with Aspect to Launch Blueworx CX, Smart Customer Service

8 May 2018, Women in Tech: Stronger Than Ever in 2018, No Jitter

7 May 2018, Why Conversational AI Matters, ETCIO

20 April 2018, Beyond the Phone: Aspect Software on Importance of Alternative Comms, UCToday

17 April 2018, News: UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution, ContactCenterWorld

01 April 2018, Rosie the Robot Meets Margot the Wine Bot, Contact Center Pipeline

23 March 2018, Aspect Software Appoints Krishna Arani as SVP Asia-Pacific Sales, ContactCenterWorld

19 March 2018, IT's Most Wanted: 16 Indispensable Traits of IT Pros, CIO

15 March 2018, Putting Your Chatbots to Work, Earley Sciences

10 March 2018, Contact Center Solutions Week in Review, Contact Center Info

7 March 2018, Aspect Launches AI Assistant Suite, Smart CustomerService

3 March 2018, Are you so good your customers would pay double?, The Small Business Expert

13 February 2018, Consumers Don't Have Time For Poor Customer Service, eMarketer

9 February 2018, Customers Are Willing to Pay a Lot More for a Better Customer Service Experience, CustomerThink

8 February 2018, How Grocery Giant Lidl's Chatbot, Margot, Consistently Offers Great Wine Recommendations to Thousands, Opus Research

5 February 2018, Your IVR Doesn't Have to Suck, NoJitter

3 February 2018, Contact Center Solutions Week in Review: Aspect, Contact Center Solutions

1 February 2018, Here's What's Wrong With Most Customer Service Training (And How to Fix it), Forbes

28 January 2018, Would You Rather Clean a Toilet or Contact Customer Service, Forbes

25  January 2018, Many Brand Marketers Plan to Try Conversational Commerce, eMarketer

24 January 2018, Consumers are abandoning traditional customer service channels, Business Insider

23 January 2018, Here's How Customer Service Can Drive Retail Churn, Business Insider

23 January 2018, Does Your Company Need a Chatbot?, CMSWire

9 January 2018, Aspect Software Unveils First Partner Program for Resellers, Channel Partners

25 December 2017, How Customer Service Will Change in 2018, Huffington Post

8 December 2017, Artificial Intelligence Will Probably be a Threat to Humans (But Why You Don't Have to Worry), Inc.

5 December 2017, How Consumer Technologies are Impacting IT, CIO

29 November 2017, Machine Learning or Linguistic Rules: Two Approaches to Building a Chatbot, CMSWire

13 November 2017, 5 tools for improving the efficiency (and conversion power) of your call center, TheNextWeb

27 October 2017, Encouraging and enabling collaboration in a modern workplace, CIO

5 October 2017, Digital Colleagues: Friend or Foe, Contact Center Pipeline

6 Sept 2017, The Secret Language of Chatbots, TechCrunch

28 August 2017, How Digital Has Changed What Your Customers Want In Customer Service, Contact Centers, Support, Forbes

28 August 2017, No One is Happier About Customer Service Chatbots Than the People They are Designed to Replace, Entrepreneur

11 August 2017, The Impact of Unhappy Customer Service Teams, Retail Customer Experience

8 August 2017, Robots in the Contact Center, Pelorus Associates

5 August 2017 How Much Can Chatbots Save Your Contact Center?, CustomerThink

2 August 2017 Aspect Software Makes Progress with New Customer Engagement Center, Ventana Research

1 August 2017 Facebook's Botched Messenger Rollout Isn't Hurting Chatbots, Venturebeat

1 August 2017 Here's Proof That Workers Want to Relinquish Their Menial Jobs to Chatbots, Venturebeat

24 July 2017 Infographic: How Consumers Want Companies to Use Customer-Service Chatbots, AdWeek

13 July 2017 Creating Career Paths for Agents, Contact Center Pipeline

29 June 2017 Six examples of proactive customer service, MyCustomer

29 June 2017 Although chatbot use rises, we still prefer talking to humans, ZDNet

26 June 2017 How Robotic Process Automation Fits in Your Contact Center, CMSwire

26 June 2017 Customer Service Agents and Chatbots A Beautiful Relationship [Infographic], MarketingProfs

21 June 2017 Who the Heck Needs Needs Comparison Shoppers? Turn Them into Loyal Customers, Guided Selling

16 June 2017 Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction, PYMNTS

16 June 2017 New Aspect Survey Indicates Room for Improvement in Call Centers, Workforce Optimization Software

15 June 2017 Aspect Releases Version 17 of Via, Smart CustomerService

13 June 2017 What's so Artificial About Artificial Intelligence, Saddletree Research

13 June 2017 The Business Case for Customer Service Chatbots, TechTalks

21 May 2017 10 steps to build a better customer service chatbot, VentureBeat

18 May 2017 Digital Transformation in the Cloud, ZDNet

18 May 2017 10 Fascinating Facts About Chatbots, Inc.

12 May 2017 Can Chatbots Replace Your Summer Interns? Fast Company

8 May 2017: New Products of the Week: 5.8.17, Network World

24 Apr 2017 The Bots Are Coming, and Fast, Speech Technology Magazine

01 Apr 2017 Cool Hand Stew, Saddletree Research

08 Mar 2017 AI-Driven Enterprise Search Is Closer Than You Think, CMSwire

01 Mar 2017 Intelligent virtual helpers whittle away at human jobs, Financial Times

28 Feb 2017 What to do about the chatbot dilemma, VentureBeat

27 Feb 2017 Aspect Charts Course 'Via' CCaaS, NoJitter

10 Feb 2017 Chatbot Acceptance Rises, But Human Backup Still Preferred, Retail Touchpoints

08 Feb 2017 Omnichannel hits a snag, BusinessInsider

07 Feb 2017 Chatbots Poised to Invade the Enterprise, ITBusinessEdge

01 Feb 2017 WFM in an Omnichannel World, Contact Center Pipeline

01 Feb 2017 Workforce Optimization Is Under Siege, DestinationCRM

27 Jan 2017 26 Statistics On Why You Should Consider Omni Channel Marketing, Business2Community

26 Jan 2017 The 7 Most Important Customer Service Stats for 2017, Business2Community

25 Jan 2017 Chatbot to Deliver Mesa City Services, 21st Century State and Local

24 Jan 2017 Do Chatbots Dream of Electric Sheep?, CMSwire

20 Jan 2017 City enlists SMS chatbots for service delivery, GCN

31 Dec 2016 Reverse-engineering the universal translator, TechCrunch

13 Dec 2016 Nordstrom launches chatbot for holiday shopping, FierceRetail

13 Dec 2016 Consumers expect ever more options for customer service, Hotel Marketing

13 Dec 2016 Using Bots to Bring Holiday Joy, Smart Customer Service

13 Dec 2016 For marketers, the widening range of services complicates the equation, eMarketer

12 Dec 2016 Survey finds half of consumers would prefer to conduct all customer service via messaging, VentureBeat

08 Dec 2016 44% of US consumers want chatbots over humans for customer relations, Business Insider

05 Dec 2016 Study: Chatbots rule customer service efforts, Chain Store Age

28 Nov 2016 Service Defines the Brand —& Half of Consumers Are Ready to Leave Brands They Do Business With, Bulldog Reporter

27 Nov 2016 5 things that need to be fixed in travel now, USA Today

14 Nov 2016 Are Your Contact Centre Agents Ready For Christmas?, Contact Centres

11 Nov 2016 Aspect Software wins Ventana innovation award, IT Online

10 Nov 2016 Avoid the Phone Slam with a Finely Tuned IVR, Speech Technology Magazine

09 Nov 2016 Twitter’s Chatbot Introduction Will Help To Establish It As The Perfect Platform For Customer Service, Call Centre Helper

09 Nov 2016 Motivating Contact Centre Staff Keep Your Staff Performing, Contact Centres

08 Nov 2016 Data Breaches One Thing Lack Of Communication Is Another, Contact Centres

08 Nov 2016 Aspect Software named Ventana Research Technology Innovation Award winner for customer excellence, IT Web

07 Nov 2016 Twitter Chatbot Introduction Perfect Platform For Customer Service, Contact Centres

02 Nov 2016 Times They Are A-Changin'" for Contact Centers, No Jitter

01 Nov 2016 Is Your Contact Centre Future Ready?, Contact Centres

31 Oct 2016 The Rise of Artificial Intelligence & Machine Learning (And What It Will Take from an Infrastructure Perspective), Cloud Computing TMC

31 Oct 2016 IBM Social Business Bets on Key Application and Technologies, Ventana Research

26 Oct 2016 Contact Centre Professionals Missing Key Cloud Opportunities, Contact Centres

26 Oct 2016 Banks Must Master Security Basics Says Aspect Software, Contact Centres

25 Oct 2016 Contact Centre Professionals Missing Key Cloud Opportunities, Suggests New Research, Call Centre Helper

21 Oct 2016 Banks Must Master Security Basics Or Play Catch-Up With Mobile Banking Fraud, Call Centre Helper

20 Oct 2016 Feedback from Customers Is the Ultimate Tool for Improving the Contact Centre Experience, Call Centre Helper

19 Oct 2016 Feedback Tool For Improving Contact Centre Experience, Contact Centres

18 Oct 2016 3 ways chatbots deliver ROI for customer service, VentureBeat

18 Oct 2016 The Robots Are Coming – or Are They?, Call Centre Helper

17 Oct 2016 ICMI’s 2016 Contact Center Demo & Conference to House New Products, Services and Demonstrations from Leading Exhibitors, Telecom Reseller

14 Oct 2016 Customer Service Heaven Is Just a Virtual Personal Assistant Away, CMSwire

12 Oct 2016 How Do I… Manage and Schedule Multi-Skilled Agents?, Call Centre Helper

10 Oct 2016 How Digital Natives are Changing the Rules for Customer Service, LinkedIn

07 Oct 2016 Study says Twitter customer service pays off, ClickZ

06 Oct 2016 Independent Research Firm Praises Aspect Software, Call Centre Helper

06 Oct 2016 Chatbot Market - Segment, Demand, Outlook ,Trends, Forecast 2024, Digital Journal

05 Oct 2016 It Pays to Provide Customer Service via Twitter (Report), Social Times (Adweek)

05 Oct 2016 Study: Twitter customer care increases willingness to pay across industries, Twitter blog

03 Oct 2016 Challenger banks ignoring under 18s, and that's a mistake, ITProPortal

03 Oct 2016 Challenger Banks Neglecting Mobile Youth Market, Contact Centres

03 Oct 2016 Challenger Banks Neglecting the Mobile Youth Market, Call Centre Helper

03 Oct 2016 Can BYOD sharpen the line between work and home?, IT Online

28 Sept 2016 50 Facts about Online Consumer Behavior Not to Ignore, Business2Community

25 Sept 2016 Aspect Provides Customer Engagement Center in the Cloud, Ventana Research

22 Sept 2016 Psyched About Automated Interaction? Make Sure You Think Outside the Bot, CustomerThink

21 Sept 2016 An Introduction to… Quality Management Technology, Call Centre Helper

16 Sept 2016 What Drives Customer Engagement?: Retailers believe their store associates have the least impact on customer engagement, eMarketer

16 Sept 2016 Microsoft’s stake in artificial intelligence leads the way for serious business use, IoTNow

12 Sept 2016 News : Modern, Consumer-like Software Tools Make Happier, More Productive Customer Service Agents, Contact Center World

15 Sept 2016 Why Should You Care About Chat Bots?, Call Centre Helper

30 Aug 2016 Aspect Software Recognised as the Workforce Optimisation Industry 2016 Global Company of the Year, Call Centre Helper

29 Aug 2016 Developing enterprise bots, InfoWorld

26 Aug 2016 Microsoft’s Stake in Artificial Intelligence Leads the Way for Serious Business Use, Call Centre Helper

26 Aug 2016 The weird and wonderful future of AI chatbots, IgdConnect

25 Aug 2016 Speech Technology Magazine Unveils the Winners of its 2016 Speech Industry Awards, SF Gate

25 Aug 2016 Aspect Introduce Chatbot – Virtual Assistant Technology, Contact Centres

22 Aug 2016 Chatbot Market - Global Industry Analysis, Growth, Trends, Forecast 2024, Digital Journal

22 Aug 2016 Yield Hunt Emboldens Companies to Chip Away Loan Safeguards, Bloomberg

17 Aug 2016 Content Translation Wins Customer's Hearts and Minds, CMSwire

08 Aug 2016 Ditching The Contact Centre Script? Not So Fast!, Contact Centres

04 Aug 2016 How Does Big Data Benefit Marketing, Digital Doughnut

04 Aug 2016 Customers are abandoning brands for poor service (yours will too), American Genius

04 Aug 2016 Customers are Abandoning Brands for Poor Service (Yours Will Too), The American Genius

01 Aug 2016 Aspect Flies Toward the Cloud with a Burst of Products and Improvements, Speech Technology Magazine

24 June 2016 Messaging the robot: Improving Mission-critical Business Needs with A.I. and Bots (VB Live), VentureBeat

19 June 2016 These chatbots failed so yours doesn’t have to, VentureBeat

07 June 2016 1-800-Flowers on chatbots, online gifting and the automation of thoughtfulness, RetailDive

03 June 2016 Amazon Echo: The new voice in brand engagement, Mobile Marketer

1 June 2016 Brands Bet on Bots, DestinationCRM

1 June 2016 16 Top Customer Experience Takeaways from CRM Evolution, CustomerThink

31 May 2016 Aspect Reimagining CX 'Via' the Cloud, NoJitter

26 May 2016 Do's & Don'ts of Deploying a Digital Concierge, Hospitality & Technology

20 May 2016 Observations from ACE 2016: Setting the Stage for the ‘Consumer-to-Business’ Model, Aberdeen

20 May 2016 Chatbots: The ultimate self-service in a digital age?, IT Pro Portal

17 May 2016 The Theory of Customer Service and Balancing Out the Information Advantage, Smart Customer Service

10 May 2016 Radisson Blu Edwardian Guests Can Now Text Edward The Chatbot For Service, Forbes

05 May 2016 Chatbots Are Your Newest, Dumbest Co-Workers, Bloomberg

03 May 2016 Chatbots - Ready to Take Over The World?, Mad Marketer

20 April 2016 Glitchy Facebook bots show tech in early stages, USA Today

15 Apr 2016 Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution, Multichannel Merchant

12 Apr 2016 Radisson Blu Edwardian Guests Can Text “Edward” for Intelligent Assistance, Opus Research

30 Mar 2016 Calling All Linguists: The Messaging Bots Need Help, CMSWire

11 Mar 2015 What developers should consider when building a mobile app, TechBeacon

06 Mar 2016 Cognitive correction and creating better human-to-machine interaction, TechCrunch

26 Feb 2016 Customer Service Channels That Frustrate Consumers, eMarketer

22 Feb 2016 Cutting Employees Some Slack With Workplace Technology, CMSwire

18 Feb 2016 Are Hybrid Clouds the Secret Sauce for Great CX?, CMS wire

15 Feb 2016 The 2016 State of the Speech Technology Industry: Intelligent Virtual Assistants, Speech Technology Magazine

23 Jan 2016 Text is the new talk for brand marketers, VentureBeat

18 Jan 2016 Trading Places: Another Aspect Of Innovation, Saddletree Research

28 Dec 2015 Most Shoppers Have Abandoned a Retailer Because of Poor Service. eMarketer

28 Dec 2015 "Almost 1/3 of Consumers Would Rather Eat a Piece of Last year’s Fruitcake...", Frank Eliason LinkedIn

23 December 2015 Cloud facilitating adoption of “Self-Service” economy, VARINDIA

08 Dec 2015 HTML5 or Native? The One Question You Need to Answer to Decide, Business2Community

20 Nov 2015 Consumers’ Low Customer Service Expectations Could Mean Retailers Will Be Decorated with Disappointment This Holiday Season, Bulldog Reporter

17 Nov 2015 Black Friday Could Make Or Break The Contact Centre, Contact Centres

16 Nov 2015 Seven Customer Expectations That You Need to Exceed, MarketingProfs

28 Oct 2015 Infographic: Forrester Study Reveals What Customers REALLY Want from Self-Service Customer Think

27 Oct 2015 Could messaging apps and consumer preference for text mean the end of customer service as we know it?, techspective

19 Oct 2015 Can Social Be a Customer Service Disaster Recovery Solution?, Loyalty360

18 Oct 2015 Can Social Be a Customer Service Disaster Recovery Solution?, CustomerThink

14 Oct 2015 Intelligent Assistants Bring Changes to CRM and Customer Service, Smart Customer Service

12 Oct 2015 Getting Your Contact Center to Speak ‘Millennial’, 1to1 Media

11 Oct 2015 13 Shocking Customer Service Statistics; CustomerTHINK

06 Oct 2015 If Text is the New Talk, Messaging Auto Bots Just May be Your New Buddy, Loyalty360

30 Sept 2015 The New Patient Advocate in the Back Office: Workforce Management, Loyalty360

29 Sept 2015 The Shifting Sands of Customer Service, CustomerTHINK

22 Sept 2015 9 Things You Need to Know to Give Millennials Great Customer Service, Entrepreneur

21 Sept 2015 3 Ways to Reach the Full Potential of IoT in Healthcare, Loyalty 360

18 Sept 2015 Scupper ye, Autocorrect! Aspect Tries 'Text Like a Pirate Day', Media Post

18 Sept 2015 Aspect Software Talks DIY At Customer Contact Expo, Contact Centres

15 Sept 2015 Aspect Enhances Zipwire Cloud Contact Center Solution, DestinationCRM

01 Sept 2015 When Customer Experience Is The Ticket, Destination CRM

27 Aug 2015 A Digital Revolution: What the IoT Means for the Future of Health Care, IoT Journal

17 Aug 2015 Please Continue to Hold... and Hold... or Text, Facebook Us, AdAge

14 Aug 2015 Aspect Software acquires LinguaSys, IT-Online

12 Aug 2015 LinguaSys’ tech tools acquired by cloud service company Aspect Software, South Florida Business Journal

11 Aug 2015 Aspect Software Acquires LinguaSys, DestinationCRM

29 July 2015 Customer Service Delayed in Hospitality and Travel Sectors, Hospitality Technology

23 July 2015 How messaging impacts customer communications, VentureBeat

15 July 2015 Why I Should Share My Digital Identities With My Vendors, MediaPost

08 July 2015 How Hospitality Professionals Can Help Customers Help Themselves and Why It’s Important to Do So Now, Hotel Online

16 June 2015 Rotten Customer Service? 5 Things Marketers Can Learn From Consumers, Entrepreneur

13 May 2015 Why hybrid messaging can build a connection with audiences, The Next Web

06 May 2015 WFO tools focus on analytics and quality for contact centers and back offices, Software Magazine

04 May 2015 Are Millennials building a self-service nation?, Retailwire

27 Apr 2015 Millennials Want It Now, And They Want It Right, MediaPost

27 Apr 2015 12 ways to improve the customer experience for online shoppers, CIO

27 Apr 2015 The Millennial Generation is Defining the Web Experience, CMSwire

22 Apr 2015 Why millennials want self-serve customer service options, The Business Journals

22 Apr 2015 New Study Shares Secret to Winning and Keeping Millennial Customers, Inc.

09 Apr 2015 Millennials Want Options from Customer Service Reps, eWeek

08 Apr 2015 Half of millennials have left firms due to bad customer service, Business Reporter

08 Apr 2015 Survey: Millennials Demand, Redefine Customer Service,

06 Apr 2015 55% of millennials expect more from customer service, FierceRetail

06 Apr 2015 Report: Poor customer service pushes consumers away, BizReport

03 Apr 2015 Customer Experience for Millennials Means Solving Their Own Problems, Loyalty360

03 Apr 2015 Customer Experience Continuity, Telecom Reseller

03 Apr 2015 Millennials Want it ALL: OmniChannel Customer Service, Hausman Marketing Letter

02 Apr 2015 Jason Dorsey & Stewart Bloom – Millennial Expert & Aspect Software,

02 Apr 2015 The Changing Tides of Customer Service, The Morning Blend KMTV

02 Apr 2015 Do You Dread Dealing With Customer Service? You're Not Alone, Tristate WTVW

02 Apr 2015 Research Sponsored by Aspect Software Shows “The Future of Customer Service is Self-Service”, Opus Research

02 Apr 2015 Customer, Serve Thy Self: New Study Reveals Millennials' Desire for Self Service, Digital Interaction to Change Customer Service Forever, Spoke

02 Apr 2015 Poor Service Experiences Flush Satisfaction Down the Drain, 1to1 Media

27 Mar 2015 Omni-Channel a Boon for JC Penney, Cloud Contact Center Zone

26 Mar 2015 CRM Magazine Honors Recipients of the 2015 CRM Service Awards, San Antonio News

17 Mar 2015 Aspect Customer Trupanion Named Microsoft Visionary Award Winner, Contact Center World

11 Mar 2015 Aspect’s Brings “Context Cookies” to the Contact Center, Opus Research

11 Mar 2015 Context is Everything: Aspect Releases Omnichannel Contextual Platform, Smart Customer Service

10 Mar 2015 Empowering Mobile Customers… & Agents, No Jitter

03 Mar 2015 11 Tips for Improving Your Company’s Customer Support; CIO

25 Feb 2015 The Contact Center and the Infrastructure, NoJitter

20 Feb 2015 Aspect’s Expanded EQ WFO Platform Aims to Improve Customer and Employee Engagement, Smart Customer Service

10 Feb 2015 The 2015 State of the Speech Technology Industry: Intelligent Virtual Assistants, Speech Technology Magazine

10 Feb 2015 News : Aspect Software Receives Leadership Award from Frost & Sullivan, Contact Center World

06 Feb 2015 Aspect Fires Up Engagement Strategy, noJitter

06 Feb 2015 News : YouTube Could Replace the Call Centre, Finds Survey, Contact Center World

03 Feb 2015 Aspect Analyst Summit 2015 – Phoenix Rising out of the Ashes – Part 2, Frost & Sullivan

02 Feb 2015 Aspect Discusses the Cloud in Sunny Cancun, Unified Communication Strategies

27 Jan 2015 Observations from #AspectSummit15, Aberdeen

19 Dec 2014 Avoid these 5 customer care traps, Entrepreneur

17 Dec 2014 What’s your brand’s customer service persona?,

11 Dec 2014 The best customer service is a mix, Warc

10 Dec 2014 Aspect Study Personifies Company Customer Service Types, TMCNet

10 Dec 2014 What's Your Brand's Customer Service Persona?, Forbes

09 Dec 2014 5 Types of Company Personas in Customer Service: Which are You?, Smart Customer Service

20 Nov 2014 Aspect Software taps mobile consumer market with Aspect Mobility Suite, Infotech Lead

18 Nov 2014 Aspect Accepts Early Adopters for WebRTC-based Platform, Real Time Communications

14 Nov 2014 Proactive customer service drives customer loyalty – Interview with Stew Bloom of Aspect,

31 Oct 2014 Spooky Stats about Poor Customer Service [Infographic], Business2Community

31 Oct 2014 Infographic: Spooky Stats about Poor Customer Service, CustomerThink

21 Oct 2014 The Customer Intent Wake Up Call, CMSwire

21 Oct 2014 Aspect adds Ask a CFO program to take on Avaya, Cisco and Genesys, Infotech Lead

16 Oct 2014 Omnichannel Customer Experience Beyond Retail: In Healthcare, B2B, Professional Services, Forbes

18 Sept 2014 Leading (and Surviving) a Company Rebranding Effort, Yahoo! Small Business Advisor

18 Sept 2014 Leading (and Surviving) a Company Rebranding Effort, Entrepreneur

16 Sept 2014 Aspect Software Announces 'Aspect Hosted', Call Center Services

09 Sept 2014 Aspect Unveils Cloud-Based Contact Center, Unified IP and WFO Solution, Smart Customer Service

09 Sept 2014 Aspect Software Fills the Skies, NoJitter

05 Sept 2014 Proactive Customer Service Will Also Make Your Employees Happier, Forbes

02 Sept 2014 The Cloud Contact Center - Are You Truly Ready to Migrate?, Cloud Call Center

02 Sept 2014 Aspect Software Announces Unified IP 7.1; Cloud Call Center

26 Aug 2014 Aspect Revamps Cloud-Optimized Unified IP Customer Contact Solution, SMART Customer Service

15 Aug 2014 Help yourself: how banks are leading the way in mobile self-service, Information Age

12 Aug 2014 Technology in 10: Moving Your Contact Center to the Cloud, ICMI

12 Aug 2014 Aspect Workforce Management 8.0 replaces NICE solutions at Dialog Direct, Infotech Lead

11 Aug 2014 Aspect Software Recognized as a Star Performer, Customer Zone 360

08 Aug 2014 The CEO Show, The Entrpereneur CEO Show

29 July 2014 Winning Brands, and What We Learned, Business2Community

24 July 2014 The Internet of Things Demands That Customer Service Catch Up, Entrepreneur

16 July 2014 Aspect Software Announces Theater Winners of 2014 Partner of the Year Award, TMCNet

16 July 2014 Aspect Software Names Partners of the Year, Channel Partners Online

26 June 2014 Mayday! Live video chat is the future of customer service, CITEworld

03 June 2014 The New Warriors of Customer Service, Yahoo! Small Business Advisor

09 June 2014 Aspect Adds its Weight to the Cloud Industry Forum, Contact Center World

09 June 2014 Pelorus Awards Game, Set, and Match to Aspect Once Again, Call Center Software

03 June 2014 The New Warriors of Customer Service, Business2Community

28 May 2014 Announcements from Aspect Software and Genesys Show Cloud is Still Growing in the Contact Center Space, Nemertes

27 May 2014 CCaaS Coming to a Center Near You, TalkingPointz

22 May 2014 Aspect Poised to Deliver Solid Offerings for Omnichannel, Cloud Services, Opus Research

21 May 2014 Aspect adds new workforce management solution to improve productivity, Info Tech Lead

20 May 2014 Aspect Software Launches Active Assignment for Contact Centers, Smart Customer Service

15 May 2014 Aspect Software announces Voxeo CXP Pro 14 with new Web interfaces, Infotech Lead

15 May 2014 As Devices Get Smarter, So Will the Customer Experience, Wired

14 May 2014 Aspect Software Enhances Self-Service Platform, TMCNet

14 May 2014 Aspect Software Unveils Omnichannel Solution, Voxeo CXP Pro 14, Speech Technology

07 May 2014 Joe Gagnon Recognition Plaque, Phoenix Business Journal

29 Apr 2014 What Can You Do with Workforce Optimization?, Telecom Reseller

21 Apr 2014 A Renewed Aspect, TMCNet

18 Apr 2014 Using Social Media for Customer Self Service, HOTELS Magazine

14 Apr 2014 The Way to A Customer’s Heart is Through Obsession – Case Study, Business 2 Community

04 Apr 2014 Aspect Software Adds IVS to Channel Program, Channel Partners

01 Apr 2014 Aspect Workforce Optimization 8.0 Takes the Agent Experience to a Higher Level CRM Xchange

01 Apr 2014 Comings & Goings: Aspect Software Name Jim Haskin as New Senior Vice President and CIO, TMCNet

30 Mar 2014 The Customer Service Week That Was 14-03-29,

28 Mar 2014 Contact Center Vendors Rapidly Expanding their Portfolios: A Recap of Recent Contact Center Announcements, Nemertes

31 Mar 2014 Aspect Workforce Optimization 8.0 Takes the Agent Experience to a Higher Level, CRMXchange

24 Mar 2014 Network World Product of the Week slideshow, Network World

21 Mar 2014 Aspect Launches Proactive Engagement Suite, Destination CRM

15 Mar 2014 Managing Your Workforce in Real-Time, Productivity Plus

15 Mar 2014 The Customer Service Week That Was, Examiner

13 Mar 2014 Aspect Mentor Leverages Real-time Speech Detection for More Intelligent Contact Centers, TMCNet

13 Mar 2014 Aspect Launches Aspect Workforce Optimization 8.0, Smart Customer Service

13 Mar 2014 Enterprise Connect: Aspect Software releases version 8.0 of WFO software, Info Tech Lead

13 Mar 2014 Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor, CRM

06 Mar 214 Technology in 10: Mobile Customer Support, ICMI

06 Mar 2014 The 2014 CRM Service Leaders, Destination CRM

05 Mar 2014 Omnichannel Customer Service Can Open The Door To Consistent Care,

03 Mar 2014 Reaching the Unreachable Omnichannel Star, 1to1Media

26 Feb 2014 Communications as a Feature, No Jitter

26 Feb 2014 Advances in Omni-Channel Customer Service, RetailTouchpoints

20 Feb 2014 Important Customer Experience Statistics for 2014, Fonolo

17 Feb 2014 New Products of the Week 02.17.14, NetworkWorld

14 Feb 2014 Aspect Software Sets Date for Fourth Quarter of 2013 Earnings Conference Call, 4-Traders

12 Feb 2014 Top Goals from Leading Contact Center Executives for 2014, Customer Think

06 Feb 2014 Aspect Software's Workforce Mobile Application Receives Product of the Year Award from TMC's CUSTOMER Magazine, TMCnet

03 Feb 2014 The Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service, Business2Community

03 Feb 2014 The Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service, Yahoo! Small Business Advisor

31 Jan 2014 Survey: Businesses That Use Omni-Channel Strategies Have Far Better Customer Retention Rates, Loyalty 360

31 Jan 2014 Study: Customers Tired of Repeating Themselves;, Business Reporter

31 Jan 2014 [Infographic] Omni-Channel Service Doesn't Measure Up; Customers Are Tired of Playing Games, CustomerTHINK

31 Jan 2014 Omni-Channel Expectations - People Are Tired of Playing Customer Service Games, BuzzFeed

30 Jan 2014 A New Year's Resolution: Never Having to Repeat Myself! Consumers Call for BIG Customer Service Change, CustomerTHINK

30 Jan 2014 Survey Reveals Omni-Channel Services Could Improve Customer Experience, Hospitality Technology

29 Jan 2014 Omni-Channel Challenge,

20 Jan 2014 New cloud contact center capabilities strengthen Aspect’s market position, Ovum blog

17 Jan 2014 Aspect Software Outlines Plans for 2014, No Jitter

17 Jan 2014 Observations from Aspect Analyst Summit: A Sunny outlook on the Business Aberdeen Blog

17 Jan 2014 The Evolving Role of Customer Service in a Digital Environment, Retail Online Integration

17 Jan 2014 Capita IT Services to Offer Lync Solutions Developed by Aspect Software, Lync Migration Resource Center

16 Jan 2014 Aspect Software Starts the New Year with a Transformative Bang, TMCnet

16 Jan 2014 Questioning the Answers - Aspect's Analyst Conference UC Strategies

14 Jan 2014 Aspect Software Bolsters Own Customer Service Support with Announcement of ServiceCloud Deployment,

08 Jan 2014 The Cost of Bad Customer Service - What You Don't Know CAN Hurt You, Business2Community

30 Dec 2013 Top Contact Center Stories of 2013, No Jitter

28 Dec 2013 Aspect Software Gets Global Outbound Dialing Systems Market Share Leadership Award by Frost & Sullivan, TMCnet

18 Dec 2013 The Power of Marketing, DMN Pinterest Page

16 Dec 2013 2014 Will Be The Year Of The ___: Marketing Leaders Fill In The Blank,

11 Dec 2013 Aspect Software Receives Leadership Award from Frost & Sullivan, Contact Center World

10 Dec 2013 Aspect Software Appoints Paul Thomas as Vice President for Northern Europe, TMCnet

09 Dec 2013 Even Stale Fruitcake is Sweeter than Holiday Customer Service, CMSwire

05 Dec 2013 Aspect Software Adds Call Design as Channel Partner for North America; TMCnet

05 Dec 2013 Aspect Software Introduces Call Design Into Its North American Channel Partner Program, Call Center Clinic

26 Nov 2013 How WebRTC Will Mean a Paradigm Shift in Real Time Communications on Mobile, ICMI

25 Nov 2013 Sorry I’m Not Sorry: Consumers Lacking Holiday Spirit for Customer Service, Yahoo! Small Business Advisor

22 Nov 2013 Customer Service On the Naughty List This Holiday Season, CustomerThink

22 Nov 2013 Here's How Much We Hate Holiday Customer Service [Infographic], Media Bistro Social Times

21 Nov 2031 Customer Care Not Looking Very Caring This Year, TMCnet

21 Nov 2013 3 Ways to Make Your Customer Service Department a Holiday Success, CMSwire

21 Nov 2013 Customer Service and Holiday Hassle, CRMxchange

21 Nov 2013 Aspect Software Capitalizes on Voxeo Acquisition with Introduction of Zipewire Current Analysis

19 Nov 2013 Aspect Introduces Zipwire: Cloud-based Contact Center Based on Voxeo, Opus Research

19 Nov 2013 Aspect Releases Zipwire Cloud-Based Contact Center Solution, DestinationCRM

18 Nov 2013 How To Become A Customer-Facing CIO, Information Week

17 Nov 2013 Free People to Open Boutique in Easton - Technically Happy, Columbus Dispatch

12 Nov 2013 Facing the Customer - from the Technical Perspective, Enterprising CIO

12 Nov 2013 Why Teleconference Technology is Still in the Middle Ages, ReadWriteWeb

12 Nov 2013 Top B2B Tech Trends for 2014, Customer Think

31 Oct 2013 Aspect Software Adds Waterfield Technologies as its Channel Partner, TMCNet

30 Oct 2013 Aspect's Halloween Special: Our Favorite Contact Center Horror Stories, CustomerThink

28 Oct 2013 How to Demonstrate the Value of Outsourcing in Customer Contact, Outsource

25 Oct 2013 Aspect Adds Waterfield as Channel Partner for Contact Center Optimization, ChannelVision Magazine

25 Oct 2013 Aspect Adds Waterfield, TantaComm to Channel Program, ChannelPartners

23 Oct 2013 Aspect Software Announces TantaComm to Its Channel Partner Program, ContactCenterWorld

23 Oct 2013 Aspect Announces the Addition of TantaComm to its Channel Partner Program, Unified Communications

18 Oct 2013 Who Determines Customer Value? Let's Ask Banksy, CustomerThink

12 Oct 2013 Aspect Introduces Total Communications, Inc. to Channel Partner Program, TMCNet

09 Oct 2013 Aspect Adds Total Communications to Channel Program, ChannelPartners

06 Oct 2013 What's the Buzz: The customer service week in review - 10-05-2013,

04 Oct 2013 Why CIOs Must Talk to Customers: Q&A With Frank Smith, The Enterprising CIO

03 Oct 2013 London Hotel Group Teams with Dell and Aspect to Improve Guest Experience, TMCNet

03 Oct 2013 Aspect Software Appoints New Senior VP and GM of Voxeo, TMCNet

27 Sept 2013 Aspect Software Signs Reseller Agreement with Neptune Consultancy, TMCNet

26 Sept 2013 Aspect Software Names New Senior Vice President of Voxeo, Mobile Commerce Insider

24 Sept 2013 Aspect Software Announces Appointment of Kenneth Ewell, Contact Center World

24 Sept 2013 Aspect Software Selects MicroAutomation as North America Channel Partner, TMCNet

19 Sept 2013 Aspect Software Welcomes MicroAutomation as New Channel Partner, TMCNet

04 Sept 2013 Southwest Airlines to Implement Aspect Software's Customer Contact and Workforce Optimization Solutions, TMCnet

03 Sept 2013 Southwest Airlines Going to the Cloud to Handle Customer Contacts, TMCnet

30 Aug 2013 Southwest Airlines Puts Contact Center in the Cloud, Contact Professional

29 Aug 2013 Southwest Airlines Implements Aspect Software's Customer Contact and Workforce Optimization Solutions, TMCnet

27 Aug 2013 Aspect Blooms Under New Management, No Jitter

27 Aug 2013 Southwest Airlines Deploys Aspect Software Customer Contact Solutions, InfoTechLead

19 Aug 2013 Aspect to Unveil Integrated Contact Center Solution on Voxeo Multi-Channel Platform, TMCnet

18 Aug 2013 What's the Buzz: The Customer Service Week in Review - 08-17-2013,

15 Aug 2013 Aspect and Voxeo to Make Industry Debut at SpeechTEK 2013, TMCnet

13 Aug 2013 BT and Voxeo to Collaborate on Mulichannel Hosted Self-Service Solutions, Smart Customer Service

08 Aug 2013 BT and Voxeo Collaborate on Multichannel Self-Service Solutions, Speech Technology

08 Aug 2013 Voxeo, BT Team for Cloud Customer Self-Service Systems, Telecompaper

05 Aug 2013 Aspect Buys Voxeo, Rounds Out Its Cloud and Multichannel Capabilities, CUSTOMER Magazine

31 July 2013 Aspect Software Acquires Voxeo, TMCnet

31 July 2013 Aspect Software acquires Voxeo, MobilityTechZone

31 July 2013 Aspect Software Finalizes Purchase of Voxeo, TMCnet

30 July 2013 Aspect Software Enhances Greater Cincinnati Water Works Contact Center, Contact Center World

26 July 2013 Voxeo's $150 Million Sale to Aspect Complete, Florida Technology Journal

26 July 2013 Aspect Software Finalizes Acquisition of Voxeo, Billing World

26 July 2013 Aspect Software Finalizes Acquisition of Voxeo, ChannelPartners

23 July 2013 Aspect CEO Sees Big Shift for Contact Centers, TMCnet

12 July 2013 Aspect Software to Acquire Voxeo, Connections Magazine

11 July 2013 Aspect Software Buys IVR Provider Voxeo for Mult-Channel Customer Service, CMSWire

11 July 2013 Aspect Acquires Voxeo to Address the Needs of Empowered Customers, Aberdeen Group

10 July 2013 Aspect Software Acquires Voxeo, DestinationCRM

10 July 2013 Aspect Acquires a Winner: Voxeo, No Jitter

10 July 2013 Aspect Acquires Customer Service Software Company Voxeo in $150m Deal, The NextWeb

10 July 2013 Aspect Software to Buy Voxeo to $150 Million, Billing World

10 July 2013 Aspect Software to Acquire Voxeo, Speech Technology

10 July 2013 Aspect Software Buys Voxeo for $150 million; Augments Self-Service and Cloud Offerings, Opus Research

10 July 2013 Aspect Buys Voxeo, Rounds Out Its Cloud and Multichannel Capabilities, TMCnet

09 July 2013 #FailsNowonFacebook: The Customer Service Implications of Facebook Hashtag Support, Business2Community

28 June 2013 Aspect's Mobility for the Contact Center Workforce National Association of Call Centers

28 June 2013 Aspect Workforce Mobile Brings Workforce Management to Agents, DestinationCRM

28 June 2013 Aspect Announces Aspect Workforce Mobile for Mobility Management, BizTech2

21 June 2013 Aspect Appoints Oracle Exec as Channel Head, Channel Vision Magazine

21 June 2013 Aspect Software Names Tom Shepard as VP, Worldwide Channel and Alliance Sales, TMCnet

19 June 2013 Aspect Software Taps Former Oracle Exec As Channel Chief, Channel Partners

19 June 2013 Outbound Contact Strategies for Today's Companies, CRMXchange

14 June 2013 Create Outstanding Customer Interactions Through Performance Management, DestinationCRM

11 June 2013 Beyond Data Capture: Using Insights to Improve the Customer Experience, Business2Community

03 June 2013 Calculating The Contact Center's IQ, 1to1 Media

03 June 2013 Aspect Software Selects ServiceSource Renew OnDemand, Contact Center World

18 May 2013 What's the buzz: The customer service week in review,

16 May 2013 The CRMXchange Virtual Contact Center Conference to be Held June 17-20, San Francisco Chronicle

15 May 2013 Customers Not Getting The Love They're Looking For - Something's Gotta Give, Business2Community

11 May 2013 Service Leaders [Customer Relationship Management, TMCnet

08 May 2013 Aspect Software Announces Appointment of Stephen Beaver, Contact Center Word

08 May 2013 Intellectual Property Rights, Regulatory Compliance and Corporate Governance Expert Stephen Beaver Joins Aspect, TMCnet

01 May 2013 The Multichannel Service Challenge: Know where your customers are and show them some love, CRM Exchange

30 April 2013 Survey: Consumers Would Rather Visit the DMV Than Call Customer Service, Happy Customer

29 April 2013 Infographic: Customers Experience Continued Frustrations with Brands' Service, Retail Online Integration

26 April 2013 Show Jaded Customers Some Twitter Love If You Want to Beat Competition, MediaBistro

26 April 2013 The Push for Integration: Expanded Channels and Consumer Demand Call for New Approach to Customer Service, Yahoo Small Business Advisor

26 April 2013 The Push for Integration: Expanded Channels and Consumer Demand Call for New Approach in Customer Service, Business2Community

25 April 2013 Lithium Enhances Social Customer Experience Platform, DestinationCRM

25 April 2013 Customers Still Find Themselves Looking for Love,

24 April 2013 Aspect Software Customer, Cellular One, Wins Bronze Stevie® Award, TMCnet TechZone

24 April 2013 Industry Infographics - Looking for Love, 1to1 Media Pinterest

24 April 2013 INFOGRAPHIC: Customers Still Find Themselves Looking for Love, BuzzFeed Community

23 April 2013 You Only Get What You Give: Why Brands Need to Show Customers The Love, CustomerThink

22 April 2013 Rethinking the Contact Center, Nemertes Research

18 April 2013 Customer Service for the Win?, TMCnet

10 April 2013 Customers Unhappy with Customer Service, Loyalty 360

10 April 2013 How Social Media is Reinventing Customer Service, Fast Company

09 April 2013 Aspect Survey: Customers Have Control, But Are Unhappy with Customer Service, CMSWire

08 April 2013 Nucleus Research: Aspect's Multichannel Interaction Management and Workforce Optimization Solutions Boost Customer Service, TMCnet

05 April 2013 Is Your Customer Service Social Enough?,

28 Mar 2013 Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service, Happy Customer - Stella Service Publication

24 Mar 2013 Chat Me, Tweet Me, Call Me, Maybe? Probably Not --- Increase in Channel Choices Not Yet Improving Customer Relationships, Bulldog Reporter

22 Mar 2013 Multiple Customer-Service Channels Help Raise Satisfaction, Billing & Oss World

21 Mar 2013 Report Reveals Customers Still Hate Customer Service, TMCNet

21 Mar 2013 Microsoft NSI Ramps Up to 13 Competencies, Redmond Channel Partner

21 Mar 2013 Communication breakdown: Multiple channels damaging customer relationships ,

20 Mar 2013 Increase in Channel Choices Not Yet Improving Customer Relationships, CallCentre Helper

20 Mar 2013 The Relationship Revolution: From Multichannel Customer Service to Addressing the Table Stakes, Business2Community

11 Mar 2013 Austria's GPN Telecom Becomes Aspect Channel Partner, TMCNet

11 Mar 2013 Aspect Software and GPN Telecom to Provide Solutions, Support Across Europe, TMCNet

08 Mar 2013 Taking the Telecommuting and Collaboration Argument a Step Further, Business2Community

01 Mar 2013 Intradiem's Call Center Management Software Integrates with Aspect's WFO Platform, TMCNet

01 Mar 2013 CRM Service Awards: Service Leaders, DestinationCRM

25 Feb 2013 Deliver an Encore Performance With Customer Analytics: Contact Center as the Maestro, CustomerThink

25 Feb 2013 Deborah Moon, Channel Development Director, Aspect, CRN

21 Feb 2013 Is Your Call Center Keeping up with New Trends?, Resource Nation

21 Feb 2013 Intradiem's Intraday Management Software Integrates with Aspect's WFO Platform, DestinationCRM

16 Feb 2013 TMCNet Call Center Services Week in Review, TMCnet

08 Feb 2013 Frost & Sullivan: Aspect Software beats out Avaya for pole position in outbound dialer market, FierceEnterprise Communications

09 Jan 2013 Case In Brief: Cellular One Revs Up Customer Satisfaction , 1to1 Media

06 Dec 2012 Customer Contact: Marketers' Multichannel Moment Of Truth,

08 Nov 2012 Aspect Software Launches New Version of Workforce Management, TMCnet

08 Nov 2012 Aspect Embraces Virtual Contact Agent Growth with Workforce Management 7.5, TMCnet

08 Nov 2012 Aspect Workforce Management 7.5 Helps Companies Improve Customer Experience, TMCnet

05 Nov 2012 Products of the Week 11.5.12, Network World

04 Nov 2012 What's the Buzz: The Customer Service Week in Review - 11-02-2012,

02 Nov 2012 Aspect Releases Updated WFM Product, DestinationCRM

02 Nov 2012 Weekly News Roundup, 1to1 Media