Solutions
- Customer Engagement Platform
  Aspect Via - a unified platform with native call center, IVR and WFM hosted in the AWS cloud
  Call Center
  Inbound ACD, outbound dialing, email, SMS, chat, social, omni-channel solutions with CRM integration
  Self-Service
  IVR, Chatbots, Interactive Text Response (ITR), digital self-service with seamless transfer to agent
  Workforce Optimization
  WFM, quality and performance management, back office optimization, analytics
  See All Products
Industries
- - Financial Services
  - Healthcare Providers
  - Healthcare Payers
  - Retail
  - Utilities
  - Telecommunications
  - Transportation
  - Travel and Hospitality
  - Education
  - Government
Professional Services
- Scope of Offerings
  Contact center, CRM, collaboration, digital, analytics and training services overview
  Performance Improvement
  Roadmaps for Operations Excellence, Product & Technology, and Customer Care
  Integration Services
  Maximize contact center investments across the enterprise
  
  Implementation and Optimization
  A methodology and management framework for achieving goals on time and budget
  Experience First Methodology
  Deliver seamless, informed interactions across every touch point
  Industry Expertise
  Experience is KEY
Customers
- Support Services
  Customer care, investment protection for mission-critical solutions
  Customer Care Login
  Enter credentials or click ‘register’ to get started
  Aspect Community
  Aspect users, partners share ideas, best practices
  
  Training
  On-demand training, online or classroom
  ASUGA
  The Aspect Software User Group Association
  GEM Award Program
  Aspect/ASUGA program recognizing customer service excellence – see the winners and nominate your GEM!
Partners
- Aspect Channel Program
  Benefits, requirements and resources for more information
  Technical Alliance Partner Program
  Guidelines for integrating 3rd party technologies with Aspect products for custom solutions
  Strategic Alliance Partners
  Amazon, Microsoft and Salesforce partner with Aspect to create superior customer experience solutions
  
  Find a Partner
  Directory of trusted Aspect channel, technology and independent software vendor partners around the world
  Channel Partner Community
  Enter credentials or request access
  Aspect Via Referral Program
  Join the Aspect referral program, submit leads, receive reward
Developers
- Developer Resources
  A full set of our tools and platforms designed with developers in mind
  Tools
  Discover graphical and easy-to-use tools that make self-service application development easier
  Platforms
  Try our robust platforms for IVR and self-service application lifecycle management
  
  APIs
  Automate background processes and integrate voice and video chat with Aspect APIs
  Free Downloads
  Download Aspect CXP and Aspect Prophecy, sign up for Evolution
More
- - Professional Services
  - Scope of Offerings
  - Performance Improvement
  - Integration SERVICES
  - Implementation and Optimization
  - Experience First Methodology
  - Industry Expertise
  - Customers
  - Support Services
  - Customer Care Login
  - Aspect Community
  - Training
  - ASUGA
  - GEM Award Program
  - Partners
  - Aspect Channel Program
  - Technical Alliance Partner Program
  - Strategic Alliance Partners
  - Find a Partner
  - Channel Partner Community
  - Aspect Via Referral Program
  - Developers
  - Developer Resources
  - Tools
  - Platforms
  - APIs
  - Free Downloads

- How can we help you?
- Support inquiries 1 800 999 4455
- (North America), view global numbers
- Sales inquiries 1-888-547-2481
- Email your question
- Global office locations
- More contact information...

Voxeo (now Aspect) Multi-channel Self-service and Hosted IVR Platform

Your Favorite Mobile Self Service & IVR Development Tools +1

The Aspect acquisition of Voxeo married Voxeo’s innovative mobile self-service tools, IVR development platform and global hosting infrastructure to the robust Aspect contact center portfolio and workforce management suite. The result is the industry’s most comprehensive, integrated solution for delivering seamless omni-channel experiences, elevating customer engagement and building brand loyalty.

Visit the information below to find the latest version of your favorite Voxeo self-service tools and platforms, to see demos of innovative new interactive mobile self-service solutions, to download topical white papers, or to find out where to go for support.

Aspect^® Customer Experience Platform^™ (CXP)

CXP makes it easy to design, implement and deploy customer contact applications across multiple communications channels.

VoiceXML IVR Platform (Prophecy)

Ideal for use by service providers, Aspect Prophecy voice xml IVR platform provides a robust environment for multi-tenant IVR applications.

Aspect CXP Developer

Design, implement and deploy customer contact applications across multiple communications channels simultaneously.

Mobile Developer Framework

Easily build applications that leverage the capabilities of consumers’ mobile devices.

Aspect CXP Designer

Create IVR and ITR applications with an easy-to-use web based interface.

SERVICE PROVIDER PLATFORMS

Advanced application lifecycle management tools and a standards-based development environment offering native SIP support.

Aspect CXP Business User Interface (BUI)

Empower non-technical users to make basic UI and operational changes with our friendly web-based interface.

SIP Application Server

Intelligently screen, route, transfer, and initiate traditional and SIP calls..

IVR Developer Portal (Evolution)

Aspect’s cloud customer and developer portal for all things self-service.

Telecom APIs for CEBP

API’s to automate background processes and notifications to improve internal productivity.

The Aspect Omni-Channel Experience

Customer Experience Showcase

Interactive Text Response Video

The Building Blocks of a Mobile-Friendly Omni-Channel Customer Experience

Interactive Text Response: The Key to Re-Imagining Customer Self-Service

Do You Know the True Cost of IVR Migration?

See more Resources

Evolution Developer Portal

Use the Evolution to test and manage your self-services applications, phone numbers and more.

Aspect^® Customer Care Center

Visit the Aspect Customer Care Center where you'll find a searchable knowledge base, online discussion groups where you can leverage the knowledge of your fellow developers, and access to our expert analysts.