Inbound Voice
ACD | Intelligent Routing
Outbound Voice
Proactive Outreach | Predictive Dialing | Auto Dialing
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SMS | Messaging | Social
CX Automated Agent
IVR | Digital Self-Service
Financial Services | Healthcare | Retail | Utilities | Telecom | Transportation | Travel/Hospitality | Education | Government
Workforce Management
Volume Forecasting | Scheduling | Tracking
Performance Management
Coaching | Performance Data | Gamification
Quality Management
Quality Monitoring | Recording
Workforce and Interaction Analytics
Speech Analytics | Text Analytics | Trend Discovery
Consultancy | Implementation | Business Intelligence/Optimization | Workforce Automation Innovations | Customer Experience Innovations
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Aspect (formerly Voxeo) Omnichannel Self-Service and Hosted IVR Platform
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Aspect acquired Voxeo in 2013, bringing all of Voxeo’s innovative mobile self-service tools, IVR development platform and global hosting infrastructure together with the robust Aspect contact center portfolio and workforce management suite.
The result? The industry’s most comprehensive, integrated solution for delivering seamless omni-channel experiences, elevating customer engagement and building brand loyalty.
Find the most up-to-date version of your favorite Voxeo self-service tools and platforms, see demos of new interactive mobile self-service solutions, download white papers or find out where to go for customer support below.
Tools and Platforms
CXP makes it easy to design, implement and deploy customer contact applications across multiple communications channels.
Easily build applications that leverage the capabilities of consumers’ mobile devices.
Create IVR and automated text response applications with an easy-to-use web based interface.
Advanced application lifecycle management tools and a standards-based development environment offering native SIP support.
Empower non-technical users to make basic UI and operational changes (without a developer) with our friendly web-based interface.
Intelligently screen, route, transfer and initiate traditional and SIP calls.
Aspect's cloud customer and developer portal for all things self-service.
APIs that automate background processes and notifications to improve internal productivity.
Ideal for use by service providers, the Aspect Prophecy platform provides a robust environment for multi-tenant IVR applications.
Visit the Aspect Customer Care Center where you'll find a searchable knowledge base, online discussion groups where you can leverage the knowledge of your fellow developers, and access to our expert analysts.
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