Aspect solutions power many of the world's leading enterprise-tier contact centers, including:

Designed at scale to improve customer satisfaction and reduce costs, whether managers & agents work from home or on-site.

Need to quickly transition from on-site to remote customer service agents and then back again? Need to virtually manage your contact center infrastructure and rapidly ramp up and down agent counts and capabilities? Aspect's contact management and workforce optimization solution suite is built with the flexibility and resiliency needed for your business to thrive under pressure.

Keep critical lines of communication open with your customers at all times with remote customer service, on every channel, even in the most challenging circumstances.

Channel Choice

Allow customers to contact you via the channel they prefer, whether it's voice, chat, SMS, messaging apps or email.

Omnichannel Experiences

Reduce customer effort and provide consistent, seamless cross-channel experiences across both live and automated interactions.

Agent Work-From-Home Capabilities

Maintain critical contact center activities in the event of an outage or disaster by allowing your agents to quickly transition to work from home, with no additional licensing fees or costs.

Business Continuity / Disaster Recovery

Aspect deploys cloud services and databases into multiple availability zones to help virtually maintain critical operations, prevent the loss of data and recover quickly during a failure or outage.

True Omnichannel Workforce Planning

Use patented omnichannel simulation models to provide the most accurate forecasting and flexible scheduling across all channels – inbound/outbound voice, email, web chat, SMS, IM and social media.

Unlimited "What-If" Scenarios

See the impact of variations in staff availability and contact volumes. Test multiple demand and staffing models and plan for unexpected events before making your trial schedule official.

Personalized Engagements

Integrate your CRM and customer interaction data to manage and deliver highly personalized customer service experiences.

Flexible Deployment Options and Environments

Add new capabilities to your existing contact center solution or replace legacy technology at your own pace. Deploy on-premises, on a public or private cloud or in a hybrid environment.

Quickly deploy a full-scale, comprehensive work-from-home environment that keeps customer satisfaction high and remote customer service agent productivity at peak levels.

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We were able to rapidly scale up and implement Aspect Via, our cloud contact center, to enable all our employees across all markets to work safely and securely from home. We can now support our customers in eleven countries and assist them with their queries during this difficult period, remaining in contact with them through our digital channels, and thanks to Aspect Via, also through phone calls and SMS.”

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Connor Shaw,
Head of Omni-Channel Centre of Excellence, Hoist Finance

Cloud Neutral to Give You Cloud Choice

Enterprise companies have unique requirements for their cloud environments, and a cookie-cutter approach simply does not work. That’s why Aspect offers "cloud neutral" deployment of our best-of-breed applications to give you cloud service delivery choice.

Reduce your dependency on on-site resources with a reliable, secure contact center solution, deployed in the cloud you prefer—whether it's Amazon AWS, Microsoft Azure, local cloud or hosted environment. You choose the option that works best for your security, privacy, regulatory and other internal needs.

Learn More and Get a Demo

To speak with an Aspect expert about our remote agent and virtual call center solutions and request a one-on-one demo, call 1-888-547-2481, chat now or complete the form below.