In life, we would all like to have a high IQ. In the contact centre, we are all striving for a high EQ (Engagement Quotient). Aspect Workforce Optimization delivers on the promise of more engaged agents, higher quality customer interactions and improved customer experience all at a lower operating cost. With a modern icon and widget-based graphical user interface common to all major components, Aspect WFO is much easier to learn and use than other systems on the market. Available on-premises or in the cloud, Aspect Workforce Optimization is designed to adapt rapidly and cost-effectively to your changing contact centre needs.
British Gas implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service. Read Case Study
Edwardian Group London implemented Aspect software to dramatically improve Omni-channel flexibility and customer service. Read Case Study
Trupanion implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service. Read Case Study
Red Roof Inn implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service. Read Case Study
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