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Aspect Workforce Optimisation Solutions

In life, we would all like to have a high IQ. In the contact centre, we are all striving for  a high EQ (Engagement Quotient). Aspect EQ Workforce Optimization delivers on the promise of  more engaged agents, higher quality customer interactions and improved customer experience all  at a lower operating cost. With a modern icon and widget-based graphical user interface common  to all major components, Aspect EQ WFO is much easier to learn and use than other systems on  the market. Available on-premises or in the cloud, Aspect EQ Workforce Optimization is designed  to adapt rapidly and cost-effectively to your changing contact centre needs.

 
Agent
Productivity
Customer
Satisfaction

 


Click the cogs to view Case Studies, Videos and Resources.
 
Case Studies
British Gas Services

British Gas implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service.
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Improved scheduling flexibility for agents US Airways

US Airways implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service.
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Personalized relationship with customers

Trupanion implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service.
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Improving employee satisfaction with Aspect solutions

Red Roof Inn implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service.
Read Case Study

Videos
Case Study Trupanion
Why Agents Love Aspect Workforce Management
Aspect’s EQ Workforce Management
Aspect Resources

 


Improve agent performance, maximise agent productivity, deliver outstanding customer experience – Be an Innovator with Aspect EQ Workforce Optimization
 

 
Sales and information enquiries

Please complete the form below to be put in touch with an Aspect Representative. We will follow up via phone or email within 24 hours. To contact us immediately, call our team at +44 (0) 208 018 8000, click on the CHAT NOW button on the right, or call one of our many Global Locations.

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