In life, we would all like to have a high IQ. In the contact centre, we are all striving for  a high EQ (Engagement Quotient). Aspect Workforce Optimization delivers on the promise of  more engaged agents, higher quality customer interactions and improved customer experience all  at a lower operating cost. With a modern icon and widget-based graphical user interface common  to all major components, Aspect WFO is much easier to learn and use than other systems on  the market. Available on-premises or in the cloud, Aspect Workforce Optimization is designed  to adapt rapidly and cost-effectively to your changing contact centre needs.

Case Studies

British Gas Services

British Gas implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service.
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Omni-channel flexibility for Edwardian Group London

Edwardian Group London implemented Aspect software to dramatically improve Omni-channel flexibility and customer service.
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Personalized relationship with customers

Trupanion implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service.
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Improving employee satisfaction with Aspect solutions

Red Roof Inn implemented Aspect workforce planning software and inbound contact center software to dramatically improve agent satisfaction and customer service.
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Case Study Trupanion

Why Agents Love Aspect Workforce Management

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Revolutionising the WFO Industry with a Superior user Experience?

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Recording^™

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Quality Monitoring^™

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Performance Management^™

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Surveys^™

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Engagement Analytics^™

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Active Assignment^™

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eLearning

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Activity Insight^™

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