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Platform
Mobile, Desktop, Browser-based
Deployment Model
Cloud, Premises, Hosted, Hybrid
Region
Asia Pacific, Europe, Latin America, North America

Product/Services Needed

- Aspect Unified IP

Created By
Partner
Advatel

The next generation in call center demand management.  The BestTime to make a call, the BestTime to receive a call.


Happier Customers, Happier Agents, Increased Productivity

BestTime helps you get the balance right:

  • Your customers do not have to waste their time or their dime calling you only to find you are too busy to attend to them
  • They are happier because their time is not wasted waiting in a queue
  • Traffic flow in your centre is better managed
  • Your agents are happier because call flow is more consistent
  • Your costs are better managed as staff can be consistently deployed because traffic peaks and troughs are smoothed out

Potential callers save their time (or their dime):

  • Call waiting time is indicated on your website even before they call you
  • They can then choose whether to call or to proceed to the other communications options displayed on your website



The BestTime to make a call, the BestTime to receive a call

The BestTime to make a call, the BestTime to receive a call
Asia Pacific, Global, Europe, Latin America, North America Interaction management Mobile, Desktop, Browser-based Cloud, Premises, Hosted, Hybrid