Contact centre agents have a profound impact on the customer experience. Being able to quickly and efficiently answer questions and resolve issues is expected by customers.
Today’s agents need to be engaged, they need to have the right tools and right information at their finger tips.
The right tools can reduce agent frustration, ensure accurate staffing and facilitate effective coaching. WFO in the contact centre improves agent efficiency and productivity, increasing company revenue and growth.
Explore the site, learn how Aspect can help you become a WFO Innovator.