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Agent
Productivity
Customer
Satisfaction
Agent
Productivity
Customer
Satisfaction

 

Engage their agents

Contact centre agents have a profound impact on the customer experience. Being able to quickly and efficiently answer questions and resolve issues is expected by customers.

Today’s agents need to be engaged, they need to have the right tools and right information at their finger tips.

The right tools can reduce agent frustration, ensure accurate staffing and facilitate effective coaching. WFO in the contact centre improves agent efficiency and productivity, increasing company revenue and growth.

Explore the site, learn how Aspect can help you become a WFO Innovator.



 
 
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Improve agent performance, maximise agent productivity, deliver outstanding customer experience

Be an Innovator with Aspect® Workforce Optimization



Understand the reasons and benefits of Automating Real Time
Automated Real Time Contact Centre Management is here, but what is the strategic thinking behind the automation of coaching, scheduling, training and work allocation? How does this work for the customer, colleague and the company. Join a panel of industry leaders and experts from British Gas, Intradiem, The Forum and Aspect Software, in an open discussion around the myths, benefits and future of active assignment.

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