Inbound Voice
ACD | Intelligent Routing
Outbound Voice
Proactive Outreach | Predictive Dialing | Auto Dialing
Omnichannel Agent
SMS | Messaging | Social
CX Automated Agent
IVR | Digital Self-Service
Financial Services | Healthcare | Retail | Utilities | Telecom | Transportation | Travel/Hospitality | Education | Government
Workforce Management
Forecasting | Scheduling | Tracking | Mobile App
Performance Management
Coaching | Performance Data | Gamification
Quality Management
Quality Monitoring | Recording
Workforce and Interaction Analytics
Speech Analytics | Text Analytics | Trend Discovery
Consultancy | Implementation | Business Intelligence/Optimization | Workforce Automation Innovations | Customer Experience Innovations
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
Upcoming Events
Webinar Replays
ASUGA
Aspect Community for Customers, Partners and Developers
Download Aspect CXP
Download Aspect Prophecy
Evolution Login
Call: 1-800-999-4455 (North America)
See Global numbers
Send us your question
Press Releases
Aspect News
Press Contacts
Call: 1-888-547-2481 (North America)
Chat Now
Global Office Locations
See Global Numbers
How-to classes to help make a part of your job that much more effective and efficient
Request Bidding in Aspect WFM Trainer: Justin Barrett and Selim Tutar Playtime 34:47
Empower your employees to submit long-term time off requests while maintaining centralized control of the process. Applicable Products: WFM, VIA WFM, WFO
Conventional Shift Bidding in Aspect WFM Trainer: Rand Ramsdell Playtime 30:37
Learn how to administer Conventional Shift Bids. Attendees will be able to follow the creation of the Shift Bid, as well as monitor its progress along the way, including options for restarting a bid if needed. Applicable Products: WFM Core, WFO
Aspect Unified IP: How to Leverage Web Services in a M3 Environment Trainer: Brian Haley Playtime 20:57
This session will describe and demonstrate how to utilize WebServices in a M3 script to enhance the IVR experience. Applicable Products: Unified IP, M3
Aspect Unified IP: Understanding the 5 Alternative Outbound Dialing Modes Trainer: David Barby Playtime 35:35
During this session, we will review the outbound dialing functionality of UIP, specifically looking in detail at the differences in setting up and using the five dialing modes available in Unified IP outbound voice services. Applicable Products: Unified IP (all versions)
Aspect CXP: Improving the Customer Experience with Context Cookies Trainer: Robert Enoch Playtime 12:19
Retain user preferences, the state of a customer service ticket, contact information and more with context cookies. Applicable Products: Aspect CXP
Aspect CXP: Better Data Collection Using Hotspot Analytics Trainer: Robert Enoch Playtime 12:56
Identify and provide actionable statistics regarding what objects users are interacting with and how with hotspot analytics. Applicable Products: Aspect CXP
How to Add Custom Links to the Workforce Management Workforce Optimization Dashboard Trainer: Selim Tutar Playtime 8:38
Configure custom links and add custom widgets to your workforce dashboard. Applicable Products: Aspect Workforce Management
Using the Contact Center Calculator Trainer: Selim Tutar Playtime 8:42
This session demonstrates how to use the Workforce Management Call Center Calculator (CCC) to quickly solve for various staffing, service and trunking problems without the need to use historical patterns. Suited for evaluating what-if situations over a relatively short period of time, you’ll see how the calculator quickly computes the unknown using information you provide. Applicable Products: Aspect Workforce Management