Do you know how today's customers prefer to contact customer service? Are you sure?
The results of Aspect's 5th Annual Consumer Index report are in, compiled from feedback and opinions of over 1,100 consumers across a wide range of demographics and industries. The attitudes and preferences expressed throughout this survey provide keen insight into how businesses need to evolve to keep pace with consumers' expectations for service.
What we uncovered might surprise you, including these 5 key takeaways:
- Customers want effective experiences
- Providing great service increases revenue
- Customers want relevant outbound communications
- Self-Service works for simple tasks
- Customers prefer happy agents
How well you succeed in today's market will depend on your ability to listen and respond to the voice of your customers. Get the report to learn more.