It’s no big secret that the power in a customer-business relationship lies with the customer. They decide which products or services they want to buy or whether to go to a competitor. Their unique experience with your organization often plays a significant part in these decisions. Traditional survey tools focus on feedback after the experience has occurred when it is difficult to affect the customer’s experience. Aspect Survey focuses on customer engagement throughout their relationship cycle including NPS-based or bespoke surveys along with real-time Q&A’s.
Aspect Survey automates the communication in your customer’s preferred channel with a message that is personalized and engaging. Your goal may be to capitalize on upsell opportunities with your most receptive customers or mitigate negative situations before they spread through social media and have devastating effects on your company. Capitalize on the conversational nature of today’s interactive customers so your business can deliver exceptional customer experiences. Instead of reacting to your customer, drive the relationship revolution.
Aspect Survey helps you by:
- Providing insight into your performance, both from an individual agent level and broader company perspective
- Enabling the fielding of NPS-based surveys or bespoke surveys to address emerging business issues
- Identifying customer concerns early, providing transparency of opinion, allowing you to improve customer satisfaction before problems escalate
- Ensuring regulatory compliance and reducing the risk of fines
- Initiating personalized interactions by tailoring responses to your customers that effectively maximize results or mitigate risk
- Automating customer engagement to not only glean in-depth customer feedback but also automate and manage the ongoing communication process
- Delivering the right message at the right time through a multi-channel survey tool that encourages customer interaction
- Encouraging your customer to continue the conversation when they have something to say in their channel of choice
- Implementing Aspect Survey as a SaaS based offering in just hours, without a large capital expense outlay