Around the world business leaders are shifting all or a majority of their workforce to remote working situations in order to keep businesses operational while safeguarding the health of employees. We're here to help.

Aspect's product and customer care teams are hosting an ongoing series of topic-driven webinars and live Q&A sessions specifically for customers. We'll focus on addressing your immediate concerns and help you align many of the systems and capabilities you already have in place to enable and manage your at-home agent workforce.

If you missed any of the webinars in the Guide to a Resilient Contact Center series, you can watch the recordings here.

Establish a Work-From-Home Workforce
Presenter and Moderator: Michael Kropidlowski, Sr. Director of Product Marketing, Aspect

There’s No Such Thing as the New Normal, Lessons Learned in Rapid Migration to Remote-Based Work
Presenters: Scott Cooper, Managing Director, Language Services Associates | Mauricio Vicente, Executive Vice President, Language Services Associates | Ricardo De Biase, Aspect Product Management

Manage Your Work-From-Home Workforce
Presenter: Ed Berndt, Chief Customer Officer, Aspect
Panelists: Michael Montgomery, Contact Center Solutions, Exeter Finance | Debbie Kirby, VP Infrastructure Operations, Exeter Finance | Holly Heenan, Sr. Manager, Direct Service, American Girl | Richard Sandoval, Senior Unified Communications Engineer, City of Mesa

The Advantages of Cloud
Presenters: Ed Berndt, Chief Customer Officer, Aspect | Connor Shaw, Head of Omni-Channel Centre of Excellence, Hoist Finance

Using Speech Analytics in the Work-From-Home Contact Center
Presenters: Ed Berndt, Chief Customer Officer, Aspect | Steve Chirokas, Director Product & Channel Marketing, CallMiner

How Will Your Virtual Contact Center Change the Way Your Agents Work?
Moderator: Michael Kropidlowski, Sr. Director of Product Marketing, Aspect
Presenters: Ed Berndt, Chief Customer Officer, Aspect | Kevin Jolliffe, Contact Center Executive, Workforce Planning, Intradiem | Larry Swift, Director and Solutions Consulting, Intradiem

Coaching and Mentoring in Times of Crisis and Uncertainty
Presenter: Marcia Reynolds, PsyD Master Certified Coach