Products and Technology

Are you looking to increase the return on investment from your Aspect solutions?

Our Product and Technology services focus on helping organizations leverage their Aspect solutions to their fullest potential.

Performance Tuning and Optimization

We have found that our customers benefit from a tune-up. Why, because your business is changing. Whether you have been steadily growing, or have had significant business events, ensuring your solution is still optimized for your business enables you to leverage your solution to its fullest potential.

In as little as one week we can conduct a health check assessment, and identify areas of opportunity. Benefits include;

  • Increased ROI on Aspect solutions
  • Alignment to latest best practices and industry trends
  • 360-degree view and on how your solution is being used today, recommendations to move forward, and an executable roadmap

Disaster Recovery Planning

You may be spending more than necessary on your disaster recovery solution. Do you understand the RTOs (Recovery Time Objectives) for each process and channel inside your contact center or are you treating them the same regardless of need? Is your risk assessment driving your decisions?

Forrester indicates that 81% of companies use work-from-home strategies for workforce continuity during disasters. But during Superstorm Sandy, many organizations that counted on employees working from home for workforce recovery found that their strategies did not account for the 7 million people without power, the downed networks, and the failed cell coverage across 10 states.

Your contact center is a vital component of your business, and needs to be protected with the right Disaster Recovery Strategy. It is important to maintain current disaster recovery processes, policies, and procedure aligned to your latest technical implementation, and business needs. Understanding what is an acceptable outage or performance degradation for your Customer, as well as alignment to your Business Continuity helps drive the right solution.

One size does not fit all. Today your organization has many choices to meet your contact center disaster recovery needs from a second facility, to work at home, to DRaas, to Cloud, or a hybrid of choices.

Unprepared disaster recovery is a nightmare, but with the proper planning you can provide the right level of Customer service.

How We Engage:

  • Flexible Options
  • Collaborative Approach
  • Expert Led