In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centers of all sizes.
Give callers the option to receive a call-back when hold times are too long. Let them “press 1 to get a call-back from the next agent”.
- Integrates Easily: Hooks into your existing call center infrastructure. All of your business processes remain the same.
- Improves the Customer Experience: Give customers back what they value the most – their time. Let them schedule a call-back when hold times are too long.
- Reduces Cost-per-Call: Realize lower handle times, abandon rates and telco costs.
Offer a Call-Back to Customers who are Waiting on Hold