Thank You to Our Sponsors Who Play a Key Role in Making Our Annual ACE Conference a Success.
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Cloud Sponsors

Preferred Cloud Provider
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally. Millions of customers —including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs.

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Gold Sponsors

An organization dedicated to enhancing the user experience with, and knowledge of, the products offered by Aspect Software through the exchange of information and ideas between members, and partnerships with their business partners. ASUGA membership is free.

MicroAutomation is a professional services and software firm maintaining 100% focus on customer care solutions. MicroAutomation drives customer loyalty through self-service technology and process innovation, with 25 years of enterprise project experience and consulting expertise. Our OmniEngage product suite personalizes and streamlines your customer’s experience across today’s communication channels – voice, SMS, email, social, web, and mobile. Combining predicted customer intent with proactive engagement, OmniEngage guides customers to the right solution with minimal effort – simplifying customer interactions. OmniEngage is a certified Aspect cloud offering, with pre-built integrations into the CXP and Prophecy/AVP products.


CallMiner empowers organizations to extract and act on intelligence from customer interactions, for improving customer experience, sales, marketing, compliance, and agent and contact center performance. CallMiner was recently named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018.

Comsys is a software integrator specializing in the omnichannel contact center vertical. A Platinum Partner of Aspect for 20 years, Comsys supports customers in 22 countries. At Comsys, we design solutions and applications that extend the capabilities of Aspect’s product line and help companies to improve their customer engagement infrastructure.

Comunikime is a modern IT Integration company focused on customer business needs and challenges, providing technology and services with focus in best solutions for improving customer operations performance while reducing their costs. Comunikime’s team is highly qualified in all its functional areas including technical, operation and business skills, having people with more than 30 years of background experience working in global companies. After achieving a relevant share in different markets in Brazil, such as BPO, Finance, Retail, Collections, Telecom and Insurance, Comunikime’s plans now aim to expand to Latin America while continuing to expand in its original country. Comunikime has been earned national and international awards, even being just a 7 years old company, thanks to its team tireless efforts and focus on customer experience improvement and high level performance operations achievement.

I-Link Solutions is a technology company present in the market for more than 15 years, dedicating to customer experience and helping companies revolutionize their business, always following the digital evolution. i-Link Solutions is one of Aspect Software partner developing added value applications that complement Customer Experience in Latin America. I-Link specializes in customer engagement and improve the performance and productivity of organizations, works by offering consulting, process optimization and data analysis focusing on the operational efficiency of the companies and their end user experience. I-Link always acts, seeking the balance between technology and people to personalized relationship journey for the best results on all fronts of the business.

InveniT is a young Brazilian company, led by senior executives with extensive experience in IT and digital market who are passionate about innovation. Our purpose is to combine experienced professionals in customer services’ environments and its powerful technologies for a real digital transformation delivery. Our full suite of cloud CX solutions helps all company sizes and segments across Latin America accelerate their business growth by serving the needs of their customers through an exceptional customer service. For more information, call +55 11 2222-1551 or visit

Established in 1991, LSA is one of the largest and fastest-growing professional language service providers in the world. LSA’s full suite of language solutions helps companies across the globe meet business goals by serving the needs of their multicultural customers while delivering the best customer experience possible. LSA offers the following language services in over 200 languages across virtually every industry segment: Interpreting by Telephone, Translation and Localization, Video Remote Interpreting, Face-to-Face Interpreting, American Sign Language, and Language Assessments. Please stop by our booth to meet IRIS, our Instant Remote Interpreting Service that quickly connects you to an interpreter from the convenience of your computer, tablet or smart phone. Please stop by our booth to meet IRIS, our Instant Remote Interpreting Service that quickly connects you to an interpreter from the convenience of your computer, tablet or smart phone. For more information call 800.305.9673 or visit

A technology company specialized in implementation and development of cloud applications to make companies competitive and profitable, reducing costs and optimizing resources. We are specialists in the world class solution for contact center and transactional switching. We integrate our solution to your management system offering unified communication with different contact channels like a phone, chat, voice, and social media among others.

Nuance is the leader in conversational AI that brings intelligence to life. We deliver solutions that can understand, analyze and respond to human language which increases productivity. With decades of expertise, Nuance works with thousands of organizations to create stronger relationships and better experiences for their customers and workforce.

Resolutte provides innovation, technological solutions and knowledge to companies that use different ways of communication to interact with their customers, transforming all contact in customer experience. We offer our services for each customer according to their needs and their business. We are facilitators, integrators and suppliers of biggest solutions.

Scentec is a company focused on creating solutions and improving information technologies and communications, its main concern is the satisfaction of the needs of its customers, to distribute and efficiently provide products and services, being a tangible alternative with competitive advantages in time and cost, with the task of achieving their objectives and goals to increase the strategic value in your company. Essential Technology at your fingertips.

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners in the contact center. SWPP provides its membership with a variety of benefits, including: member-only access to the website; email Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings; free web seminars; free online trainings; and a discount for our professional workforce management certification (CWPP) and the SWPP Annual Conference. For more information, please visit our website at Also check out our sister organization, the Quality Assurance & Training Connection, at www.

As a leader in transformation services, Waterfield Technologies is passionate about solving key contact center challenges. Whether it is delivering a new service initiative, driving changes in the approach to customer engagement, introducing new technologies or simply rolling out new capabilities, our suite of intelligent cloud software and service offerings create satisfying experiences and accelerate business growth, transforming your business into a modern digital powerhouse.

GO for It! Become an ACE 2019 Sponsor

Want to truly connect with contact center, customer experience and IT decision-makers? Looking to have meaningful conversations with CX leaders on the hunt for smart solutions that solve today’s most pressing challenges?

Look no further.

ACE offers a variety of sponsorship levels, each with an array of promotional opportunities that put your brand in the spotlight.

Potential sponsorship benefits include:
  • Prominent recognition on the ACE website, conference signage, mobile app, social media and other channels
  • Complimentary conference and special event tickets
  • Exclusive booth placement at the ACE Solutions Showcase
  • Engaging speaking opportunities at the Insights Collection
  • Branded premiums distributed at registration, interactive sessions, meals, special events and more

Got a creative sponsorship idea? We’d love to make your vision a reality.

For more information about sponsorships, including a detailed prospectus, please reach out to Leslie Tait at