Join us for a 30- minute live demo to get a first-hand look at Aspect Via features, capabilities and ease of use. You’ll see:
- A single customer engagement platform with native IM, WFO and Self-Service capabilities
- Customizable, role-based interface that provides easy-to-use, streamlined UX for agents, team leads and managers
- Omni-Channel customer experiences (channel continuity) from self-service to live assistance
- A common UI for configuration and administration across all capabilities.
- Shared real-time and historical reporting across all capabilities.
Benefits of a complete cloud customer engagement platform:
- More engaged agents
- Improved customer experience
- Access to new functionality as it becomes available
- Rapid scalability
- Comprehensive security
- Lower operating cost than on premises or hybrid solutions.