Looking for an Amazon Web Services-based contact center solution for your enterprise?

Built on 45 years of contact center expertise, proven innovation and the Amazon Web Services (AWS) Cloud, the Aspect Via customer engagement platform, winner of the 2016 Ventana Research Technology Innovation Award for Customer Excellence, provides the full set of contact center, workforce management and self-service capabilities you need to:

  • Better engage your customers
  • Empower your agents
  • Optimize operations

Built for the Cloud

A clientless, browser-based UX/UI, with common interfaces for all functions keeps deployment hassle-free. Aspect Via is the only Customer Engagement Center platform that is multi-tenant, 100% pure cloud with continuous delivery in AWS, eliminating the headache of disruptive updates.

Taking full advantage of the Amazon cloud, Aspect Via leverages virtualization techniques such as Virtual Private Cloud (VPC), Relational Database Service (RDS), Availability Zones (AZs), and Amazon S3 storage.

Aspect Via Diagram

All-in-One Customer Engagement Cloud Platform

Cloud Contact Center Icons

Aspect Via's robust architecture provides a solid foundation for a secure, elastic, and scalable engagement center cloud service that also includes on-demand bursting along with anytime, anywhere access and a rich set of API’s to support external integrations including dashboard widgets and 3rd party CRM systems.

  • Designed from the ground-up to be flexible, on-demand scalable, secure and easy to deploy
  • Reduce capital expenses, shift IT responsibilities and take advantage of new technologies more quickly
  • Everything businesses need is on a single, all-in-one cloud platform

The Time is Now to Move to a Seamless Customer Service Solution

Contact Aspect today to see examples of innovative omni-channel customer engagement solutions customers love, driven by an award-winning user interface agents and supervisors love, plus competitive pricing and a cloud-based infrastructure IT and executives love.