Looking for an Amazon Web Services-based contact center solution for your enterprise?
Built on 45 years of contact center expertise, proven innovation and the Amazon Web Services (AWS) Cloud, the Aspect Via™ customer engagement platform, winner of the 2016 Ventana Research Technology Innovation Award for Customer Excellence, provides the full set of contact center, workforce management and self-service capabilities you need to:
- Better engage your customers
- Empower your agents
- Optimize operations
Built for the Cloud
A clientless, browser-based UX/UI, with common interfaces for all functions keeps deployment hassle-free. Aspect Via is the only Customer Engagement Center platform that is multi-tenant, 100% pure cloud with continuous delivery in AWS, eliminating the headache of disruptive updates.
Taking full advantage of the Amazon cloud, Aspect Via leverages virtualization techniques such as Virtual Private Cloud (VPC), Relational Database Service (RDS), Availability Zones (AZs), and Amazon S3 storage.