Aspect Software’s Tom Shepherd Named CRN Magazine 2014 Channel Chief

Date: 2/24/2014, Phoenix, Arizona

  • Aspect continues to build worldwide sales growth through partner community 
  • Shepherd part of company’s channel evolution to support growing cloud offerings
  • Proven track record enhancing channel competencies, increasing indirect sales

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced Tom Shepherd, vice president, worldwide channel and alliance sales has been named one of UBM Tech Channel’s CRN 2014 Channel Chiefs. This prestigious list of the most influential and powerful leaders in the IT channel recognizes those executives directly responsible for driving channel sales and growth within their organization, while evangelizing and defending the importance of the channel throughout the entire IT industry.

“With strategic technology licensing and our acquisition of Voxeo and Qivox, Aspect has been able to very rapidly build one of the broadest, most complete cloud deployment practices in our industry,” says Bryan Sheppeck, senior vice president of worldwide sales at Aspect. “As our customers realize the faster time-to-value cloud deployments can offer their bottom line, we have put more focus on bringing more cloud-competent partners into the Aspect channel community. This award would not have been possible without a channel organization focused on building stronger channel relationships and growing our indirect business.”

Over the past 12 months, Aspect has increased its partner population by 15 percent, secured a year-over-year increase in indirect business, and enhanced training and enablement opportunities.

“Aspect is fortunate to have dedicated partners that complement our business and augment our channel strength and growth,” says Shepherd. “As we continue to focus on building solid channel relationships, I am honored to be recognized by CRN for my team’s efforts to do so.”

Selected by CRN’s editorial staff, the 2014 Channel Chiefs list is featured in the March issue of the magazine and will be featured online at

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployments options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit

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Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.


For More Information

Michael Harris, Aspect Software CMO