Aspect Software Introduces Patient-Centered Healthcare Practice

Date: 4/30/2014, Phoenix, Arizona

  • Aspect’s Healthcare Solution Suite creates a single point of contact for patients, enables more accurate and timely healthcare processes
  • Solution provides reminders, wellness campaigns, appointment scheduling for faster issue resolution, better patient experience
  • Industry veteran Bob Trine to identify and bring to market enabling technologies that improve patient communications, enhance patient experience and leverage integrated business intelligence

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office, and award-winning cloud solutions, today announced the introduction of Aspect® Healthcare, aimed at improving access and advancing the patient experience for hospitals, healthcare facilities and providers around the world. Aspect Healthcare will elevate provider-patient communications along the care continuum and enable patient-centered processes, including appointment scheduling and healthcare management.

In the U.S., the Affordable Care Act has created requirements that healthcare providers must measure patient experience to an extent not done before, including phone interactions for setting up appointments. The ability to meet government-established service levels and patient experience thresholds directly affects government reimbursement and provider reputation scores. Aspect Healthcare provides healthcare systems with the ability to make it easier for patients to interact and engage with their healthcare providers, thereby improving their overall experience. The solution simplifies critical interactions like the appointment management process and improves the accuracy and quality of patient experience.

“While companies have recognized the value of creating personalized, frictionless customer interactions for a while, healthcare providers have more recently realized the stress administrative complexities can have on patients trying to connect with their doctors or with the staff arranging appointments,” says Chris Koziol, President and General Manager of the Interaction Management division at Aspect. “Hospitals and healthcare facilities are challenged daily with providing exceptional patient experiences beyond what is usually given by a healthcare provider. Aspect Healthcare will address this critical need by delivering patient-centric solutions that increase operational efficiencies.”

To lead Aspect’s Healthcare Practice, the company has brought on industry veteran Bob Trine, the former SVP of Strategy for Gunderson Health System, who will be tasked with leading the portfolio direction and market vision for Aspect.

“I'm passionate about the ongoing transformation of healthcare delivery in the United States and devoted to improving the patient experience in what at times can be a complex and frustrating series of encounters,” says Trine. “Aspect delivers essential capabilities needed to enable the connection, coordination, and integration of patient care and administrative support across multiple care sites in our shifting healthcare landscape, which will be vitally important in helping our healthcare clients deliver patient-centered care and improve patient experience.”

Aspect Healthcare is purpose-built for providers to effectively improve patient access while exceeding patient and doctor expectations. As a new addition to Aspect’s portfolio, Aspect Healthcare combines Unified IP, Workforce Optimization and Back office integration, mobile self-service and social engagement technologies to create a single point of contact for patients, enabling them to reach the right medical facility and provider for faster resolution of their healthcare issues.

For more information on Aspect Healthcare, please visit

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit

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Aspect, the Aspect logo, is either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

For more information, please contact:
Michael Harris, Aspect Software CMO
Tel: 602-586-5810