Aspect Software Bolsters Sales Leadership with the Addition of Jay Johnson as Senior Vice President, Sales North America

Date: 2/8/2016, Phoenix, AZ

  • Proven tech industry leader with sales leadership experience from Software AG, MicroStrategy and SAP/Business Objects
  • Charged with driving Aspect’s continued growth and sales development of cloud, hybrid, and on-premises customer experience solutions

Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced the appointment of Jay Johnson to Senior Vice President of Sales, North America. Bringing 27 years of sales, sales leadership and general management experience to Aspect, Johnson, is charged with the accelerating the growth and development of the company’s North American sales organization.

Johnson comes to Aspect from Software AG, where he served as Divisional CEO NA and was responsible for transforming the North American organization to a customer-centric solutions organization and driving a P&L of $380M. Prior to that, Johnson was the Senior VP of NA Sales at MicroStrategy, where he helped grow revenue from $190M to $400M for the enterprise business analytics software company. Johnson also spent nine years with SAP/Business Objects in a variety of sales leadership roles before starting his career in sales with Xerox and OCE.

“As we build on our market momentum as a leading customer experience software provider and expand the footprint of our market-leading cloud portfolio, investment in our personnel and sales leadership team is critical to Aspect’s continued success. Jay’s exceptional leadership experience helping organizations transform their selling methodology will enhance and further strengthen Aspect’s North America sales team,” said Chris Koziol, Aspect President. “The industry is going through a major transformation and Jay’s proven ability and experience will help drive Aspect’s continued growth.  I’m thrilled to have Jay join Aspect where he will play a vital role in driving national sales strategies to generate demand and achieve revenue objectives.”

Johnson is also tasked with accelerating Aspect’s initiative of becoming trusted advisors and higher level solution consultants to its customer base of some of the largest companies and integrators in North America by helping them dramatically transform their customer engagement capabilities.

"Aspect has completed a remarkable and enviable transformation from a traditional contact center software provider to leading the industry in cloud and hybrid deployment solutions," says Johnson. "I am honored to join and lead the NA Sales Leadership team and am excited about the opportunity to lead a very dynamic sales organization that has long standing customer relationships. Aspect’s dedication to innovation coupled with its understanding of the shifts in our industry make me very eager to help our customers deliver exceptional experiences for their customers.”

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit

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For More Information

Michael Harris, Aspect Software CMO