Aspect Software Accelerates Transformation and Growth - Appoints General Managers to Lead Business Units

Date: 09/19/2012, Chelmsford, Massachusetts

  • New proven leadership aligns to drive successful execution on Aspect's strategic growth plan
  • Spence Mallder joins as SVP, general manager of Workforce Optimization business unit and Chief Technology Officer
  • Chris Koziol joins as President and general manager of the Interaction Management business unit
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced the appointments of two general managers to lead the company's business units and support its growth strategy. Spence Mallder joins Aspect as senior vice president, general manager of the Workforce Optimization division and chief technology officer. Chris Koziol joins the company as president and general manager of the Interaction Management division. They are responsible for leading business unit strategy and defining and influencing key initiatives such as vertical market strategies, product development and go-to-market investments that drive customer satisfaction.
"The addition of such experienced and proven leaders such as Spence and Chris to the Aspect team gives a real boost to our delivery of Aspect's next generation contact center and workforce optimization solutions and experiences to our enterprise customers," said Stewart Bloom, chief executive officer at Aspect." Together they will strengthen Aspect's ability to execute in the marketplace by enabling increased focus, cross-functional collaboration and faster decision making in supporting our enterprise customers."
Spence Mallder, SVP, general manager of Workforce Optimization and Chief Technology Officer
Spence will be taking on the cross functional leadership of Aspect's Workforce Optimization software and solutions business unit, as well as collaborating with leadership across the company in crafting a market-winning technology vision and strategy. In his CTO role, Spence will work closely with the company's Research & Development team to refine Aspect's technology road maps as customer and industry needs evolve.
Spence brings more than 25 years of experience in software and technology services, sales, and development. Most recently Spence served as CTO for an Internet startup in social commerce and online gifting. Prior to that, Spence was the SVP of product development at Escalate Retail, where he was responsible for product management, product engineering, quality assurance, and engineering services for a portfolio of 20 applications across three business units. He was instrumental in driving increased profitability for the company through improving efficiency and quality of products.
Chris Koziol, president and general manager of Interaction Management
Chris Koziol will be responsible for accelerating execution and quality efforts in all critical areas of Aspect's Interaction Management business with special attention to capitalizing on market opportunities that the recent release of Tiger Shark - Aspect Unified IP 7.1 presents. Chris will also give priority to better enabling sales and services teams to deliver exceptional solutions and service to customers by bringing new efficiencies to client-facing operational processes.
Chris is a seasoned technology executive with more than 25 years of experience in managing and directing high-growth, mature and start-up technology companies. He has held key roles in the software and systems integration industry with more than four years serving as chief operating officer for enterprise business software provider JDA Software, which became a $400 million enterprise during his tenure. Additionally, Chris provided more than 15 years of leadership, including serving as president and COO, at MicroAge, a $6 billion systems integrator and distributor, and its subsidiary companies.
"The success of any company rests with the talent and energy of its employees, starting with the senior management team and with the addition of Spence and Chris, we are demonstrating our continued resolve to investing in the level of talent, industry-experience, and skilled leadership they both typify," added Bloom. "The transformation of Aspect continues to advance. It's a transformation that is bringing with it a renewed vigor to the organization. These changes are escalating our pace of innovation, determination and commitment to delighting our customers."
About Aspect
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit
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Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

For More Information

Michael Harris, Aspect Software CMO