Aspect Via - a unified platform with native call center, IVR and WFM hosted in the AWS cloud
Inbound ACD, outbound dialing, email, SMS, chat, social, omni-channel solutions with CRM integration
IVR, Chatbots, Interactive Text Response (ITR), digital self-service with seamless transfer to agent
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Aspect Customer Experience Platform (CXP) and Prophecy or Aspect Advanced Voice Portal, plus CyberSource or any other web services enabled payment gateway.
Securely process checking and credit card payments using IVR. Provides contact centers with the ability to securely process payments from callers within the Aspect PCI Level 1 network.
The Waterfield PCI Secure Payment IVR provides contact centers with the ability to securely process payments from callers within the Aspect PCI Level 1 network. As the Master Reseller for Aspect products and the preferred IVR professional services arm of CyberSource (a Visa company), Waterfield Technologies has developed a customized self-service payment application that helps companies to take the risk out of handling payment data. In addition to our work with CyberSource, Waterfield also has experience in delivering payment solutions that leverage other payment gateways, such as Fiserv, Authorize.net, and Paymetric.
The table below outlines the business case for creating a secure payments application.
The image below shows a high level diagram of the direct to IVR Architecture. The process flow description is as follows:
Waterfield PCI Secure Payment IVR Data Sheet