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Platform
Desktop
Deployment Model
Premises
Industry
Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Government
Business Usage
Customer service

Product/Services Needed

Aspect Unified IP 7.0 or later

Any branded or homebrew CRM

Created By
Partner
OmniConnect™ CRM Connector (Intrasoft International)

OmniConnect is a modular, open standards software solution that allows an enterprise to integrate any CRM application with Aspect® Unified IP®. OmniConnect supports all branded and homebrew CRM systems and allows for quick and efficient integration.


OmniConnect is a product, developed by Intrasoft International that allows an enterprise to incorporate Aspect Unified IP advanced contact center capabilities in any branded or own developed CRM applications. Using OmniConnect, the functionality of Aspect Unified IP can be integrated in the CRM client of the enterprise, allowing agents to control an entire interaction from a single interface.

Many enterprises utilize more than one CRM/business applications depending on the needs of various business units. OmniConnect can support multiple instances of a business application or even different business applications.

OmniConnect is a modular solution based on open architectures. Its modular nature allows it to be easily expandable and customizable.

The integration adapters for CRM applications are offered “out–of–the–box”. Other adapters can be quickly developed based on the APIs of each CRM, while the integration with Aspect side and the user interface/management features remain the same.

OmniConnect supports a highly available, fault tolerant configuration and ships with an integrated load balancer.

OmniConnect

OmniConnect

Intrasoft International Siebel Screenshot

Intrasoft International Siebel Screenshot
Global Interaction management Desktop Premises Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Government Customer service