AMC Contact Canvas™ is a pre-built and certified software product suite that integrates CRM applications with CTI communication platforms, allowing users to leverage AMC's robust business application and multi-channel framework across the enterprise. Contact Canvas leverages AMC’s core functionality, AMC’s Heritage Multi Channel Integration Server (MCIS), to provide integration into Application Adapters and Voice Drivers while also extending integration across the enterprise.
Contact center agents and knowledge workers can place, receive, transfer and conference customer interactions with full, real-time access to customer information. Screen Pop is enabled through CCS’s ability to transfer data from the CTI into an instant, convenient display of customer information in the CRM application. Mobile agents now have real-time access to customer data, record updates, and synchronizations with the database. Contact Canvas also provides a corporate-wide platform for supporting business process enabled communication across voice, chat, email, and even social networking systems.