Ranked #1 in the outbound contact center market for 10+ years.
- Frost and Sullivan, Global Contact Center Systems Market” Sep 2014
Proactive Outbound and High-Touch Customer Care
Aspect leads the outbound dialer market with contact capabilities that power automated multichannel campaigns and high-touch proactive customer care delivered through voice, email or SMS. This functionality makes it possible to provide critical information to the right people at the right time through the most effective channel, supporting increases in productivity, service satisfaction, recovered debt and sales revenues.
COMPLIANT OUTREACH STRATEGIES
Aspect auto dialer solutions increase contact rates, enhance agent productivity and lower costs – all while helping you comply with increasingly complex regulatory requirements like TCPA (Telephone Consumer Protection Act), OFCOM (Office of Communications Act in the U.K.) and other regulatory bodies.
Smarter, compliant campaigns can take full advantage of engagement opportunities to save time and resources. And with notification channels today’s consumers prefer, you’re able to send critical alerts and value-added messages that reach customers when the information is most helpful.
Advance notices to customers about payment due dates, prescription refills and low balances, although appreciated, are becoming fairly routine. Aspect helps you differentiate customer care by identifying and delivering personalized information that customers will find not just timely, but uniquely relevant and valuable.
Information about customers collected through surveys, interaction quality monitoring, social monitoring, customer histories and other tools and resources enables the enterprise to accurately anticipate needs and interests. You can drive the best customer and business outcomes from proactive outreach and care efforts with the ability to:
- Apply escalation strategies that build automated retry rules using multiple media types to improve contact rates
- Reduce costs by preempting predictable and repeatable inbound and outbound interactions
Knowing where your customers are helps you determine the best contact methods to use for your outbound campaigns, and when to use them, so you can increase right party contact rates, saving time and resources. With government restrictions on contacts, including rules requiring consent, it’s more important than ever to increase your odds of calling – and connecting with – the right person on the first attempt.