Hosted contact center solution, Aspect, offers significant financial and operational benefits for your business. With Aspect Hosted, you can selectively adopt market-leading multichannel, interaction management and workforce optimization products and telephony services essential for driving profitable results. Modernize and manage your contact center without bearing the burden of significant additional capital and IT investments. Customer engagement initiatives and optimizing your call center operations become easier to manage.
Aspect Hosted is delivered through a dedicated, secure data center with resilience built in. Our contact center solution is configured to your requirements and gives you the freedom to scale based on your current needs. Predictable monthly billing allows you to access all of the features and capabilities of our industry leading Aspect® Unified IP® and Aspect Workforce Optimization solutions from anywhere, at any time.
Aspect Hosted lowers your contact center costs and protects your investment by:
Taking the complexity out of implementing and managing your telephony requirements by leveraging multiple carriers to ensure reliability and uptime with optional telephony services.
Reducing service and support costs associated with installing and maintaining technology within your environment.
Freeing up staff and technology to perform more strategic high-touch customer service activities.
Providing 24x7 monitoring by Aspect experts to manage your technologies.
Eliminating the need for multi-vendor support for hardware and software and reducing capital expenditure.
Providing flexibility and control of your contact center with the ability to add options as needed.
Increasing staffing flexibility and employee satisfaction which is critical to contact center management.
Accessing new Aspect products without having to make significant, upfront CapEx investments.
Fully supporting your environment through initial implementation and custom configuration, user training, and ongoing monitoring and maintenance.