Aspect® Zipwire™ Cloud Contact Center – A mobile ready, PCI-DSS & HIPAA compliant omni-channel platform equips you with these advantages:

99% Uptime SLA
Omnichannel Access For Consumers
Anytime Anywhere Access
Contextual Intelligent Conversations
Optimization for Actionable Data and Adequate Staffing for business
Post Contact Surveys

Aspect Zipwire Cloud Contact Center Offers:

  • Security Standards: PCI-DSS & HIPAA Compliant
  • No Single Point of Failure
  • Experience of managing 2.2B voice minutes traffic on Cloud
  • Rapid Elasticity: Increase your capacity by 15% without notice
  • Geographic Diversity
  • Setup Contact Center in Days and not in Months
  • Built From Scratch for Cloud Environment
  • Fully Redundant Architecture
  • Carrier Class Data Centers of Microsoft
Did we mention that Zipwire has a 99% uptime SLA guarantee? That’s right. If you have experienced reliability issues with another cloud provider, you must try Zipwire! Zipwire also supports PCI-DSS requirements for protection of cardholder data, including encryption of voice, email, SMS, chat, screen recordings and more.

Benefits of Cloud Technology

Cloud technology is becoming widely adopted because

  • It is simple and fast to deploy the latest technologies in Omni Channel
  • It reduces technology management costs & complexity
  • It improves CSAT & Interaction Quality