Omnichannel Customer Experience Retail Pre-Visit, In-Store and Post-Visit Experiences Via Twitter

This demonstration shows a true omnichannel customer experience for staying updated with sale events and online/in-store orders. It highlights the power of leveraging channels like Twitter for automated outbound notifications that turn into 2-way, conversational engagements, which can lead to a contextual handover to live agents when needed.

The scenarios show the power of integrating data and delivering customer experience continuity across communication channels, including IVR, ITR (Interactive Text Response) for Twitter, disposable apps, and agent callback.

Industry: Retail
Solution components: Aspect CXP
Capabilities: Interactive Text Response, Disposable App, Twitter