11 August 2017, Mumbai, India: Computer Age Management Services Pvt. Ltd. (CAMS), India’s largest Mutual Fund transfer agency serving the Indian Asset Management industry for over 2decades has upgraded its contact center technology with Aspect® Unified IP® for advanced routing, proactive contact, and agent empowerment capabilities for its in-bound and out-bound services. Aspect® CXP® will simplify the process to design, implement and deploy customer contact applications across multiple communication channels like voice, text (IM, SMS, USSD), mobile web, social networks like Twitter and smartphone applications.Unlike stand-alone BPO style contact centers, CAMS multi-locational, multi-lingual contact center services are an integrated component of the overall offering to the Mutual Funds service canvas of managing investment life cycle,
Briefing on the migration to the new technology, Anuj Kumar, COO -CAMS, said “Contact center technology ramp-up with Aspect is yet another testimony to our focus to provide world class services to Mutual Fund investorsby making continuous investments in superior technology.CAMS contact center service has grown manifold in Agent FTEs and client baseand is becomingcore to our businesswith expandinginto out-bound campaign management. Aspect technology seamlessly met the complex integration requirements with our core Mutual Fund platform and will help bring improved efficiencies and capabilities to our service stack”
Aspect has a long history of expertise, from first ACD in 1973, and today Aspect solutions power1.4M Agents Worldwide & support 100+M Daily Customer Interactions.
“Mutual Fund industry in India is witnessing unprecedented growth and this momentum is expected to continue. And it is the need of the hour to deploy technologies which are simple - yet powerful - for rapidly scaling service oriented business. We are glad that we have enabled CAMS with a simplified, reliable architecture capable of delivering unmatched services to investors. In this journey, we engaged CS Infocomm, Aspect Strategic Partner with many years of experience in smooth roll out of similar projects”, said Manish Bajaj, Country Manager, India and Middle East, Aspect Software. He further added, “Working with CAMS has been a unique experience as CAMS engages both their enterprise partners and retail customers with the same importance.”
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com/in
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CAMS (Computer Age Management Services) is India’s premier Mutual Fund Transfer Agency serving over 63% of assets of the industry across 15 Mutual Funds. Leveraging superior technology, CAMS brings several innovative services to Mutual Fund investors and distributors. Besides Mutual Funds, CAMS Group is a service partner to leading Insurance companies, Banks, NBFCs and Alternative Investment Funds.