GEM Award Program

Exceptional customer experiences come from both your front-line agents and from your back-office team members. Aspect and ASUGA want to recognize and reward individuals using our solutions to deliver experiences that go the extra mile (GEM).

Has someone on your team taken a good customer experience and made it into a great one? Gone the extra mile to resolve an issue, innovate a process, or help a co-worker while using an Aspect solution? Take 5-minutes to nominate them for a GEM Award.

The power of moments… we recall the best and worst times, how about the times in-between? Every day brings new situations and it’s up to each employee to work together as a team, to help one another to better service the customers.

The GEM Program has been created to reward those using Aspect solutions who go the extra mile to delight customers. It gives you the opportunity to recognize and reward them by sharing the story of their creativity, dedication and willingness to go beyond the norm. Ready to nominate the GEM(s) you work with?

GEM Award Program Terms and Conditions.

What is the GEM Program?
How do I nominate someone for the GEM award?
Who can submit nominations for the GEM award?
Who can earn the GEM award?
How frequently will the GEM award recipients be announced?
How will the GEM award recipients be recognized and what do they win?
Who do I contact if I have more questions?

Nominations are now open for the 2018 GEM Awards. Winners will be showcased here.

Want to nominate someone you feel should receive the GEM Award? See the example nomination information below, then click on Nominate Now.

GEM Award Program Terms and Conditions.

Example Nomination

GEM Award Winner Example

Name: Anne Waters

Company: Monument Outdoors, Phoenix, AZ

Title:Customer Support Lead Agent

Award Month: December 2018

For this nomination, I'd like to recommend Anne Waters. She has been with Monument Outdoors for three years. In her current role, Customer Support Lead Agent, she is really making an impact. Anne has taken the initiative to update the team each Tuesday during our QA meeting about key insights she has gained from being on the phones. She even took the time to document the key repeat issues she was hearing, such as, customers wanting more ways to reach us, and giving them the ability to self-serve. Her feedback highlighted the need for the contact center to implement omni-channel capabilities and the need for a new customer engagement center platform like Aspect Via. After several months of running on Aspect Via the good news is that we now have less inbound traffic and more self-service. And our QA ratings even increased by two points! Although this was a team effort, Anne was a true catalyst for making changes that would enable us to be more customer centric. The team at Monument Outdoors would like to see Anne be the #GEM winner and head to #ACE2018! Go Anne!


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Award Month: January 2018

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Award Month: February 2018


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Award Month: March 2018

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